Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
BDFL - Memuneh
60048 posts

Uber Geek
+1 received by user: 11134

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 171608 16-Oct-2008 17:27
Send private message

I don't understand from your post - was the plan change and new contract without your authorisation?

Never mind, I read the previous post now.

So if that's the case, why would you have to pay disconnection for something you did not ask for?




40 posts

Geek


  Reply # 171657 16-Oct-2008 20:21
Send private message

sounds like the receptionist agreed to it?

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
3143 posts

Uber Geek
+1 received by user: 565

Trusted

  Reply # 171673 16-Oct-2008 20:42
Send private message

If your receptionist is not an authorised contact on your telecom account, they cant hold you to a new contract. If your current contract is already up, then I would suggest sending it back and saying you dont want to be on contract, and just want to go month-by-month.

Telecom have renewed their plans so you may not want to leave but its still nice not to be tied to a contract.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




40 posts

Geek


  Reply # 171684 16-Oct-2008 21:15
Send private message

From my experience they don't have 'authorised people' on business accounts.

I've been able to call up and have things changed without being an 'authorised person', and also on a business account I set up recently I asked to add an authorised person to the account and was told the above.

646 posts

Ultimate Geek
+1 received by user: 4


  Reply # 171685 16-Oct-2008 21:17
Send private message

The  modem you have been sent will be one of their 2 wire modems, higher quality and more reliable on their ADSL & 2+ network.

If you keep it use it, it may perform better than the current unit!






www.ultimatebroadband.co.nz 
Delivering better broadband services

UFB fibre, Rural fibre on EA networks, RBI wireless, Ruralnet & Ultra wireless, wireless networks


2365 posts

Uber Geek
+1 received by user: 12

Trusted
Spark

  Reply # 171690 16-Oct-2008 21:29
Send private message

dapples: From my experience they don't have 'authorised people' on business accounts.

I've been able to call up and have things changed without being an 'authorised person', and also on a business account I set up recently I asked to add an authorised person to the account and was told the above.


It is a grey area here. From a retail view, they should be checking the company’s office to see if you are a director, but that’s not the be all and end all. If you have a business card with photo ID then normally it will fly with the store manager. 126 are similar in the fact that once they confirm they are dealing with an employee of the company, who claims they are authorised (i.e. 126 asked if you are authorised to make the changes) then they will process the request.

nzbnw










192 posts

Master Geek
+1 received by user: 8


  Reply # 171744 17-Oct-2008 09:10
Send private message

raytaylor: If your receptionist is not an authorised contact on your telecom account, they cant hold you to a new contract. If your current contract is already up, then I would suggest sending it back and saying you dont want to be on contract, and just want to go month-by-month.

Telecom have renewed their plans so you may not want to leave but its still nice not to be tied to a contract.


Our receptionist's side of the story is that she explicitly told them that she was NOT authorised to approve such a change, but that since I was on holiday it was ok to send "details" of their proposal

Turns out it was not actually Telecom per se, but one of their Wellington dealers

Who were suitably apologetic

But they can't put us a back on the old plan

And Telecom Business Services are wiping their hands of the whole sorry saga

At this stage I'm prepared to be charitable and put it down to a "miscommunication"

But it just makes me all the more convinced we need to move away from Telecom, and sooner rather than later



192 posts

Master Geek
+1 received by user: 8


  Reply # 171747 17-Oct-2008 09:22
Send private message

bbman:

The  modem you have been sent will be one of their 2 wire modems, higher quality and more reliable on their ADSL & 2+ network.

If you keep it use it, it may perform better than the current unit!



If it ain't broke, don't fix it

Although ancient, the current unit works well at present

We are far enough from the exchange that I dont think ADSL2+ will give us a major performance boost

And our network usage is actually pretty light - perfomance has not been an issue so far

Plus I'm preety sure the wireless side won't work for us because of where the hardware would be physically located

And we really don't need the downtime and  hassle of configuring and testing the new unit

So for now it can sit unopenned on the shelf

89 posts

Master Geek
+1 received by user: 19


  Reply # 171854 17-Oct-2008 20:28
Send private message

If you don't want it you can give it to me  Wink

3143 posts

Uber Geek
+1 received by user: 565

Trusted

  Reply # 172028 19-Oct-2008 04:09
Send private message

jim.cox:
Our receptionist's side of the story is that she explicitly told them that she was NOT authorised to approve such a change, but that since I was on holiday it was ok to send "details" of their proposal

Turns out it was not actually Telecom per se, but one of their Wellington dealers

Who were suitably apologetic

But they can't put us a back on the old plan

And Telecom Business Services are wiping their hands of the whole sorry saga

At this stage I'm prepared to be charitable and put it down to a "miscommunication"

But it just makes me all the more convinced we need to move away from Telecom, and sooner rather than later


Does the new plan cost any extra? I am assuming its the same plan but the only change would be a higher data cap. You can still send it back and remove your contract, staying on the new plan untill you decide to leave. Your current modem will work with the new provider.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




2365 posts

Uber Geek
+1 received by user: 12

Trusted
Spark

  Reply # 172038 19-Oct-2008 09:44
Send private message

raytaylor:
Does the new plan cost any extra? I am assuming its the same plan but the only change would be a higher data cap. You can still send it back and remove your contract, staying on the new plan untill you decide to leave. Your current modem will work with the new provider.


Thinking is dangerous. ALL Business Broadband plans from Telecom have a 24 month contract term and include a Wireless 2Wire Gateway, it is not optional. It is likely the OP has moved from the older Pro Ultra Plan to Business Broadband Advanced.

nzbnw








Nate wants an iphone
3900 posts

Uber Geek
+1 received by user: 28

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 172045 19-Oct-2008 10:42
Send private message

raytaylor:
Does the new plan cost any extra? I am assuming its the same plan but the only change would be a higher data cap. You can still send it back and remove your contract, staying on the new plan untill you decide to leave. Your current modem will work with the new provider.


Its cheaper, at ~$109 for the highest business broadband plan, compared to $149.95 for the old grandfathered Pro Ultra plan. The business broadband advanced plan also has a higher cap (60gb vs 50gb), priority support, and a cheaper excess rate ($3 per gb rather than 2c/mb).




webhosting |New Zealand connectionsgeekzone IRC chat
Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Opera launches new mobile browser: Opera Touch
Posted 25-Apr-2018 20:45


TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.