Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 
freitasm
BDFL - Memuneh
76778 posts

Uber Geek

Administrator
ID Verified
Trusted
Geekzone
Lifetime subscriber

#171608 16-Oct-2008 17:27
Send private message

I don't understand from your post - was the plan change and new contract without your authorisation?

Never mind, I read the previous post now.

So if that's the case, why would you have to pay disconnection for something you did not ask for?




Please support Geekzone by subscribing, or using one of our referral links: Dosh referral: 00001283 | Sharesies | Goodsync | Mighty Ape | Backblaze

 

freitasm on Keybase | My technology disclosure

 

 

 

 

 

 


 
 
 

GoodSync. Easily back up and sync your files with GoodSync. Simple and secure file backup and synchronisation software will ensure that your files are never lost (affiliate link).
dapples
48 posts

Geek


  #171657 16-Oct-2008 20:21
Send private message

sounds like the receptionist agreed to it?

raytaylor
3856 posts

Uber Geek

Trusted

  #171673 16-Oct-2008 20:42
Send private message

If your receptionist is not an authorised contact on your telecom account, they cant hold you to a new contract. If your current contract is already up, then I would suggest sending it back and saying you dont want to be on contract, and just want to go month-by-month.

Telecom have renewed their plans so you may not want to leave but its still nice not to be tied to a contract.




Ray Taylor

There is no place like localhost

Spreadsheet for Comparing Electricity Plans Here




dapples
48 posts

Geek


  #171684 16-Oct-2008 21:15
Send private message

From my experience they don't have 'authorised people' on business accounts.

I've been able to call up and have things changed without being an 'authorised person', and also on a business account I set up recently I asked to add an authorised person to the account and was told the above.

bbman
646 posts

Ultimate Geek


  #171685 16-Oct-2008 21:17
Send private message

The  modem you have been sent will be one of their 2 wire modems, higher quality and more reliable on their ADSL & 2+ network.

If you keep it use it, it may perform better than the current unit!






www.ultimatebroadband.co.nz 
Delivering better broadband services

UFB fibre, Rural fibre on EA networks, RBI wireless, Ruralnet & Ultra wireless, wireless networks


nzbnw
2371 posts

Uber Geek

Trusted
Spark NZ

  #171690 16-Oct-2008 21:29
Send private message

dapples: From my experience they don't have 'authorised people' on business accounts.

I've been able to call up and have things changed without being an 'authorised person', and also on a business account I set up recently I asked to add an authorised person to the account and was told the above.


It is a grey area here. From a retail view, they should be checking the company’s office to see if you are a director, but that’s not the be all and end all. If you have a business card with photo ID then normally it will fly with the store manager. 126 are similar in the fact that once they confirm they are dealing with an employee of the company, who claims they are authorised (i.e. 126 asked if you are authorised to make the changes) then they will process the request.

nzbnw








jim.cox

224 posts

Master Geek


  #171744 17-Oct-2008 09:10
Send private message

raytaylor: If your receptionist is not an authorised contact on your telecom account, they cant hold you to a new contract. If your current contract is already up, then I would suggest sending it back and saying you dont want to be on contract, and just want to go month-by-month.

Telecom have renewed their plans so you may not want to leave but its still nice not to be tied to a contract.


Our receptionist's side of the story is that she explicitly told them that she was NOT authorised to approve such a change, but that since I was on holiday it was ok to send "details" of their proposal

Turns out it was not actually Telecom per se, but one of their Wellington dealers

Who were suitably apologetic

But they can't put us a back on the old plan

And Telecom Business Services are wiping their hands of the whole sorry saga

At this stage I'm prepared to be charitable and put it down to a "miscommunication"

But it just makes me all the more convinced we need to move away from Telecom, and sooner rather than later





=mjc=
.




jim.cox

224 posts

Master Geek


  #171747 17-Oct-2008 09:22
Send private message

bbman:

The  modem you have been sent will be one of their 2 wire modems, higher quality and more reliable on their ADSL & 2+ network.

If you keep it use it, it may perform better than the current unit!



If it ain't broke, don't fix it

Although ancient, the current unit works well at present

We are far enough from the exchange that I dont think ADSL2+ will give us a major performance boost

And our network usage is actually pretty light - perfomance has not been an issue so far

Plus I'm preety sure the wireless side won't work for us because of where the hardware would be physically located

And we really don't need the downtime and  hassle of configuring and testing the new unit

So for now it can sit unopenned on the shelf





=mjc=
.


Agent24
89 posts

Master Geek


  #171854 17-Oct-2008 20:28
Send private message

If you don't want it you can give it to me  Wink

raytaylor
3856 posts

Uber Geek

Trusted

  #172028 19-Oct-2008 04:09
Send private message

jim.cox:
Our receptionist's side of the story is that she explicitly told them that she was NOT authorised to approve such a change, but that since I was on holiday it was ok to send "details" of their proposal

Turns out it was not actually Telecom per se, but one of their Wellington dealers

Who were suitably apologetic

But they can't put us a back on the old plan

And Telecom Business Services are wiping their hands of the whole sorry saga

At this stage I'm prepared to be charitable and put it down to a "miscommunication"

But it just makes me all the more convinced we need to move away from Telecom, and sooner rather than later


Does the new plan cost any extra? I am assuming its the same plan but the only change would be a higher data cap. You can still send it back and remove your contract, staying on the new plan untill you decide to leave. Your current modem will work with the new provider.




Ray Taylor

There is no place like localhost

Spreadsheet for Comparing Electricity Plans Here


nzbnw
2371 posts

Uber Geek

Trusted
Spark NZ

  #172038 19-Oct-2008 09:44
Send private message

raytaylor:
Does the new plan cost any extra? I am assuming its the same plan but the only change would be a higher data cap. You can still send it back and remove your contract, staying on the new plan untill you decide to leave. Your current modem will work with the new provider.


Thinking is dangerous. ALL Business Broadband plans from Telecom have a 24 month contract term and include a Wireless 2Wire Gateway, it is not optional. It is likely the OP has moved from the older Pro Ultra Plan to Business Broadband Advanced.

nzbnw








cokemaster
Exited
4821 posts

Uber Geek

Retired Mod
Trusted
Lifetime subscriber

  #172045 19-Oct-2008 10:42
Send private message

raytaylor:
Does the new plan cost any extra? I am assuming its the same plan but the only change would be a higher data cap. You can still send it back and remove your contract, staying on the new plan untill you decide to leave. Your current modem will work with the new provider.


Its cheaper, at ~$109 for the highest business broadband plan, compared to $149.95 for the old grandfathered Pro Ultra plan. The business broadband advanced plan also has a higher cap (60gb vs 50gb), priority support, and a cheaper excess rate ($3 per gb rather than 2c/mb).




webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!


1 | 2 
View this topic in a long page with up to 500 replies per page Create new topic





News and reviews »

InternetNZ Releases Internet Insights 2023
Posted 20-Feb-2024 10:31


Seagate Adds 24TB IronWolf Pro Hard Drives for Multi-user Commercial and Enterprise RAID Storage Solutions
Posted 19-Feb-2024 16:54


Seagate Skyhawk AI 24TB Elevates Edge Security Capacity and Performance
Posted 9-Feb-2024 17:18


GoPro Releases Quik Desktop App for macOS and Introduces Premium+ Subscription Tier
Posted 9-Feb-2024 17:14


Ring Introduces New Ring Battery Video Doorbell Pro
Posted 9-Feb-2024 16:51


Galaxy AI Transforms the new Galaxy S24 Series
Posted 18-Jan-2024 07:00


D-Link launches AI-Powered Aquila Pro M30 Wi-Fi 6 Mesh Systems
Posted 17-Jan-2024 20:02


Newest LG 4K Lifestyle Projector Doubles as Art Objet
Posted 9-Jan-2024 15:50


More LG Smart TV Owners Set To Enjoy the Latest webOS Upgrade
Posted 9-Jan-2024 15:45


Panasonic Announces the Z95A and Z93A With Fire TV Built In
Posted 9-Jan-2024 15:30


Amazon Echo Pop Review
Posted 8-Jan-2024 14:22


Samsung Tab S9 FE Review
Posted 17-Dec-2023 08:26


Year in Search: What Kiwis Searched for in 2023
Posted 12-Dec-2023 08:18


New Air Traffic Management Platform and Resilient Buildings a Milestone for Airways
Posted 6-Dec-2023 05:00


Logitech G Launches New Flagship Console Wireless Gaming Headset Astro A50 X
Posted 5-Dec-2023 21:00









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.







GoodSync is the easiest file sync and backup for Windows and Mac