Contact 123 and they should get this sorted for you.
Let us know ho you get on.
yann: I called Telecom today and spent about half an hour on the phone to the sales/help desk person. At the start they did say that it was indeed a 24 month contract and that it was such as I was previously on a Telecom connection (I'm guessing a wholesale customer - Xnet).
I then queried it as I said I believed it was suppose to be a 12 month contract, at which point I was put on hold for a bit. The person came back to say that they had spoken to their manager who had confirmed that it was suppose to be a 24 month contract as I, though I had been credited $60 (I think) as I had come back to Telecom. Anyhow, I again queried it saying that the Terms and Conditions on the web indicated that it was a 12 month contract so long as I was a new residential Telecom Broadband customer who had not been with Telecom Broadband in the last 30 days. The website does say 'new' in inverted commas, but doesn't really allude to what those inverted commas mean.
At any rate, I was put on hold again for about 10 minutes, but when they came back I was told I was going to be put onto a 12 month contract instead. I sort of got the feeling that the 24 month contract is automatic if you are coming from any of the wholesale ISPs and wanted a free modem, and that you could change to a 12 month contract if you argued enough.
All and all, a happy ending, though it does make me wonder as to how many people there are who might not realise they are on a 24 month contract.
I think the plan kicks in on Saturday, so I'll just wait until then. My current connection is still going, so that's all good :)