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andrewNZ
2322 posts

Uber Geek


  #2580501 7-Oct-2020 09:59
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does DSL actually drop? does the modem web page say it has?

If DNS fails, it often looks like DSL is down to the user.




Electrician.

 

Location: Dunedin

 

 


lookout

285 posts

Ultimate Geek


  #2580505 7-Oct-2020 10:03
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I assumed the DSL is dropping. Modem says 'DSL Uptime: 0 days 3 hours 0 minutes 7 seconds' which co-incides with today's drop out.

 

Line Status here (hopefully it copy/pastes ok!)

 

 

 

 

 

 

Downstream

 

Upstream

 

 

 

TCM(Trellis Coded Modulation)

 

ON

 

ON

 

 

 

SNR

 

6.1 dB

 

6.3 dB

 

 

 

Line Attenuation

 

14.3 dB

 

4.2 dB

 

 

 

Path Mode

 

Fast

 

Fast

 

 

 

Interleave Depth

 

8

 

4

 

 

 

Data Rate

 

71980 kbps

 

21113 kbps

 

 

 

MAX Rate

 

73478 kbps

 

21113 kbps

 

 

 

POWER

 

14.1 dbm

 

7.6 dbm

 

 

 

CRC

 

0

 

0

 

 

 

HEC

 

0

 

0

 

 

 

ES

 

0

 

0

 

 

 

SES

 

0

 

0

 

 

 

FEC

 

4357

 

8

 

 

 

INP

 

45.00 symbols

 

43.00 symbols

 

 

 


 
 
 
 


RunningMan
6131 posts

Uber Geek


  #2580575 7-Oct-2020 11:39
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Can you check again later in the day to see how often it is dropping - is it just once per day, or is it more often, and you just hadn't noticed?


outdoorsnz
129 posts

Master Geek


  #2580576 7-Oct-2020 11:41
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Can you position the router so you can see the DSL / Internet lights go out during the disconnect situation?

 

I had a similar situation. No problems with internet speed. Connection would disconnect multiple times typically at night / peak times.

 

The number of disconnections would be just under the amount that ISP would get chorus to investigate.

 

For me, I replaced the phone cable and seemed to have fixed (fingers crossed). But that could indicate a fault with either my modem jack point or DSL wall jack point.

 

Also 2degrees support person make a good point about to many devices connected to same power point as router. i.e. Router / modem behind TV with many devices, power demands could cause... maybe.

 

 


outdoorsnz
129 posts

Master Geek


  #2580577 7-Oct-2020 11:42
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Also you should get your ISP to do a line trace for 24 hours to  gauge the number of dropouts.


lookout

285 posts

Ultimate Geek


  #2581495 8-Oct-2020 16:34
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Thanks for all the help and suggestions so far. I just checked the DSL Uptime today and no drop out this morning at all. DSL Uptime: 1 days 9 hours 24 minutes 51 seconds.

 

I will keep monitoring this. The only thing I changed was to turn off the daily screensaver downloading on the Apple TV. I doubt that that makes any difference but noting it anyway.

 

 


Wheelbarrow01
1026 posts

Uber Geek

Trusted
Chorus

  #2581684 9-Oct-2020 01:12
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Maybe this guy moved to your town??





The views expressed by me are not necessarily those of my employer Chorus NZ Ltd


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