Geekzone: technology news, blogs, forums
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.

1894 posts

Uber Geek
+1 received by user: 369


Topic # 27737 4-Nov-2008 23:35
Send private message

Just switched to Telecom broadband (from Xnet - grrrrr!) and have been very impressed with the service and helpfulness. Everything went fine and they sent me a couple of letters of welcome/explanation and just today a guy rang to ask if everything was OK!

They also went out of their way to help a friend who needed help with an ADSL disconnection. It was a bad line (too far from exchange and old wiring) but they checked and altered the line's profile to get it working again. She also got called back to check.

Not to mention that I can now stream YT ANY time of day or night. Current speed to LA is 4212kbps - excellent.

So, Telecom, take a bow. I am a very happy camper.

Create new topic
4805 posts

Uber Geek
+1 received by user: 1061


  Reply # 175946 4-Nov-2008 23:45
Send private message


Changed from Xnet to Xtra about 1 and a half weeks ago now.

Very happy I did. A much better experience.

3000 posts

Uber Geek


Reply # 175960 5-Nov-2008 00:42
Send private message

Telecom seem to have really taken big strides to improve their customer relations, they answer calls fast, have friendly kiwi staff whim do not speak like robots but instead will chat in a genuine manner with s smile whom take initiative and have a stable, fast, reliable telephony, mobile and IP network. I have had utterly no problems with getting things done with Telecom. I have had two minor mistakes occur which have been owned and quickly sorted with a refund, Kudos!

If the other ISP's and Mobile providers do not really get their customer relations problems sorted, There is some carnage coming.

1894 posts

Uber Geek
+1 received by user: 369


  Reply # 176232 5-Nov-2008 23:16
Send private message

Your last sentence, paradoxsm, rings true. I think there will be a shakeout, too. There seems to be enough evidence that the smaller operators are struggling with covering their costs with contention issues resulting.

One thing is a certainty, too - if you can't/won't control the p2p fraternity, you will kill off all the other users.

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:

Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:

Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:

News »

Intel introduces new NUC kits and NUC mini PCs
Posted 16-Aug-2018 11:03

The Warehouse leaps into the AI future with Google
Posted 15-Aug-2018 17:56

Targus set sights on enterprise and consumer growth in New Zealand
Posted 13-Aug-2018 13:47

Huawei to distribute nova 3i in New Zealand
Posted 9-Aug-2018 16:23

Home robot Vector to be available in New Zealand stores
Posted 9-Aug-2018 14:47

Panasonic announces new 2018 OLED TV line up
Posted 7-Aug-2018 16:38

Kordia completes first live 4K TV broadcast
Posted 1-Aug-2018 13:00

Schools get safer and smarter internet with Managed Network Upgrade
Posted 30-Jul-2018 20:01

DNC wants a safer .nz in the coming year
Posted 26-Jul-2018 16:08

Auldhouse becomes an AWS Authorised Training Delivery Partner in New Zealand
Posted 26-Jul-2018 15:55

Rakuten Kobo launches Kobo Clara HD entry level reader
Posted 26-Jul-2018 15:44

Kiwi team reaches semi-finals at the Microsoft Imagine Cup
Posted 26-Jul-2018 15:38

KidsCan App to Help Kiwi Children in Need
Posted 26-Jul-2018 15:32

FUJIFILM announces new high-performance lenses
Posted 24-Jul-2018 14:57

New FUJIFILM XF10 introduces square mode for Instagram sharing
Posted 24-Jul-2018 14:44

Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.

Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.