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RunningMan
6138 posts

Uber Geek


  #2584066 14-Oct-2020 08:01
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JetA1:

 

I can't note all the failed calls. 

 

Nobody is suggesting this. But you do need to note a single failed call, and a single working call to provide enough information to troubleshoot.

 

JetA1: Again, any call made directly to or from my number works perfectly.

 

Can you answer whether that includes from the specific Vodafone number used for the business. What happens when you call your Skinny phone, from that specific Vodafone phone?

 

 

 

 


JetA1

19 posts

Geek


  #2584067 14-Oct-2020 08:09
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Direct calls to my phone from any number work perfectly. The only fail is any forwarded calls.


 
 
 
 


gajan
158 posts

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Spark NZ
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  #2584071 14-Oct-2020 08:13
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@JetA1 - you may have missed my reply requesting some specific detail in amongst the various replies etc, but if you are willing and able to provide that detail I will try to look into it and forward it through the right people that can.





My comments and remarks are not necessarily of my employer.


JetA1

19 posts

Geek


  #2584449 14-Oct-2020 17:54
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Super big thanks to gagan. This issue is now sorted. After many weeks. It just took the right tech in the right place!


RunningMan
6138 posts

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  #2584451 14-Oct-2020 18:20
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So, what was the solution?


JetA1

19 posts

Geek


  #2584457 14-Oct-2020 18:24
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Something the teleco did  which caused the problem.  I didn't quite understand the detail.


Linux
6921 posts

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  #2584458 14-Oct-2020 18:26
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Yes would like to know what caused the issue as well

 
 
 
 


RunningMan
6138 posts

Uber Geek


  #2584464 14-Oct-2020 18:46
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Which telco?


JetA1

19 posts

Geek


  #2584490 14-Oct-2020 19:58
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All I can tell you is it was something to do with VoLTE & 4G. 

 

And I am on Skinny mobile.


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