Telecom broadband and websites seem to be down

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom broadband and websites seem to be down

1 | 2 | 3 | 4 | 5 | 6 | 7

6 posts

Wannabe Geek

#181117 29-Nov-2008 15:00

nzbnw:
newbe: I could send emails before but now I can't send them at all.

Any ideas. Wonder if they fixed this outage properly

As above make sure you are using send.xtra.co.nz with SSL Auth Port 465 AND pop3.xtra.co.nz with SSL Auth Port, 995.

nzbnw

Have changed it but now can not receive or send emails

Have to leave for work so will check again when I get home tonight

nzbnw

2374 posts

Uber Geek

Trusted

Spark NZ

#181121 29-Nov-2008 15:20

For outgoing have you selected 'My server requires authentication?

nzbnw

n00dy

482 posts

Ultimate Geek

Lifetime subscriber

#181122 29-Nov-2008 15:20

all should be up and runnning now, seems there was a major system fault occurred last night, 123, *123, 0800callxtra, email and internet all seemed to fail. luckly it is a nice sunny day here and it was good to be outside

BlakJak

1253 posts

Uber Geek

Trusted

#181140 29-Nov-2008 17:17

I hope you people with ongoing service problems have rung your helpdesks.

That's the only way to ensure attention is being paid to your issues. (bleating on GZ is unlikely to be productive, as we've seen, there's little positive feedback coming from Xtra/TCNZ through this forum).

No signature to see here, move along...

newbe

6 posts

Wannabe Geek

#181172 29-Nov-2008 21:19

nzbnw: For outgoing have you selected 'My server requires authentication?

nzbnw

Have just got home from work and just saw your message. I have done what you said and it now works. If I have any more problems I will contact the help desk.

Thanks so much for your help with this

cokemaster

Exited
4927 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#181179 29-Nov-2008 22:10

paulspain: I have at least one business customer who have lost ther fixed IP address on their ADSL connection as a consequence of this outage. Has anyone else experienced something similar?

I had that this morning. I restarted my connection and the static ip came back. :)

webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!

exportgoldman

1202 posts

Uber Geek

Trusted

#181180 29-Nov-2008 22:41

cokemaster:
paulspain: I have at least one business customer who have lost ther fixed IP address on their ADSL connection as a consequence of this outage. Has anyone else experienced something similar?

I had that this morning. I restarted my connection and the static ip came back. :)

Telecom's network (and I'm still a bit fuzzy on this because it's new) on business accounts with authenticate you EVEN If
you have a incorrect username/password but won't give you your static IP of these are incorrect.

So it's possible since it COULDNT authenticate you since the radius servers were unavailable still let you on the network without your static.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

AliExpress

Shop now on AliExpress (affiliate link).

exportgoldman

1202 posts

Uber Geek

Trusted

#181181 29-Nov-2008 22:44

being the fat bastards we are, my mate and I cruised through the McDonalds drive through tonight around 10:20PM and their EFTPOS was down, we asked them how long it had been down from and they said last night...

... Oh, and they said it's effecting ALL McDonalds NATIONWIDE.

I assume McDonalds are on IP EFTPOS so it looks like parts of Telecom's network for some very large customers is still offline....

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

BarTender

3603 posts

Uber Geek

ID Verified

Trusted

Lifetime subscriber

#181182 29-Nov-2008 23:24

It's been a very long day for a good mate of mine.... Doubt any of it will be made public tho. Hope some lessons are learnt.

nzbnw

2374 posts

Uber Geek

Trusted

Spark NZ

#181183 29-Nov-2008 23:35

exportgoldman:
I assume McDonalds are on IP EFTPOS so it looks like parts of Telecom's network for some very large customers is still offline....

Not sure about the eftpos, but even if it is IP, I doubt McDonalds are using an ADSL connection. They are likely using Oneoffice or something similar, however I am not sure if this was affected in the outage, so it may be an unrelated issue.

nzbnw

BlakJak

1253 posts

Uber Geek

Trusted

#181184 29-Nov-2008 23:42

OneOffice can be delivered via various means, it may not be ADSL like Internet services sell but DSL is almost certainly involved at the kinds of bitrates that eftpos requires..

No signature to see here, move along...

nzbnw

2374 posts

Uber Geek

Trusted

Spark NZ

#181187 29-Nov-2008 23:56

Even so I believe IP Eftpos is only in a trial phase (isolated to specific regions), so with a nationwide outage you would assume that the majority of these Mac Donald’s restaurants are not using this technology. Perhaps Eftpos over POTS and hence why I think the two issues could be unrelated.

nzbnw

exportgoldman

1202 posts

Uber Geek

Trusted

#181215 30-Nov-2008 10:20

nzbnw:
Even so I believe IP Eftpos is only in a trial phase (isolated to specific regions), so with a nationwide outage you would assume that the majority of these Mac Donald’s restaurants are not using this technology. Perhaps Eftpos over POTS and hence why I think the two issues could be unrelated.

nzbnw

Does seem strange, but it started at the same time as the other outages, and I can't see how all of McDonalds POT's lines nationwide would stop working but everyone else's POT's lines are fine.

I guess most of us will never know what happened, but have a drink with my mate at Telecom - get the inside goss hehe.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

Zippity

683 posts

Ultimate Geek

#181260 30-Nov-2008 22:31

pressf1.pcworld.co.nz is offline and has been for several hours :(

When will Telecom publicly admit that they have f%$#@ up big time?

cokemaster

Exited
4927 posts

Uber Geek

Retired Mod

Trusted

Lifetime subscriber

#181262 30-Nov-2008 22:37

Zippity: pressf1.pcworld.co.nz is offline and has been for several hours :(

When will Telecom publicly admit that they have f%$#@ up big time?

Aren't they hosted at Iconz?

webhosting

Loose lips may sink ships - Be smart - Don't post internal/commercially sensitive or confidential information!

1 | 2 | 3 | 4 | 5 | 6 | 7