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robjg63
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  #2687347 6-Apr-2021 17:32
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TeaLeaf:

 

Big pipe trying to tell me its normal for my IP to keep changing. And trying to sell me a static IP again.

I told them no and it is not normal for it to be changing 5 times a day.

 

 

Perhaps quote the 'exactly every 4 hours' figure - might trigger something in their support script.





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freitasm
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  #2687561 6-Apr-2021 21:07
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Although we suspect it's the four-hour thing, we have not received confirmation from the OP that he's noticed a four hourly connection drop/establishment. 





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hio77
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  #2687588 6-Apr-2021 22:01
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BarTender:

RunningMan:


Contact Bigpipe. This is a provisioning issue, anonymous profile. I'm sure @BarTender will have a laugh about this.



My code lives on.... and causes frustration for punters who aren't properly provisioned... free interwebz for all. <pewpew>



Only the nonbroken bits :P




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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 




TeaLeaf

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  #2687606 6-Apr-2021 22:43
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Only reason I cannot state factually it was 4 hours is because I was not aware of the issue and timing it, but on estimate when actually taking notice via things not working, it was approx every few hours. I always assumed that was normal with dynamic public IP, as I had a Static prior with BP and before that I believe 8 years ago they had Dynamic but not public, not sure on the details that far back. Have stuck with them. 

Anyway, BP refreshed the connection and since then the DNS has remained the same, whoop. Thank you to BP and everybody on here who helped point me in the right direction. Hopefully it remains the same for a day or so, if so I will presume it has resolved whatever was causing the problem :-)


TeaLeaf

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  #2687731 7-Apr-2021 10:42
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Yes ! It has remained the same for about 24 hours. Since noticing the problem it has not done so before.

Out of interest, how long does a Dynamic IP (Public) remain the same for on average, 4-6 weeks?


nztim
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  #2687845 7-Apr-2021 12:32
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TeaLeaf:
Out of interest, how long does a Dynamic IP (Public) remain the same for on average, 4-6 weeks?

 

 

Until you re-authenticate however long that is

 

I have seen a connection up for over 6 months before, and rebooted to update the firmware (sonciwall)

 

 


TeaLeaf

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  #2687858 7-Apr-2021 13:06
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nztim:

 

Until you re-authenticate however long that is

 

I have seen a connection up for over 6 months before, and rebooted to update the firmware (sonciwall)

 



Thank you.

Oh that is handy to know. So outside resetting power etc, there is no other reason for re authentication to occur generally? (id imagine firmware updates will be seldom)




hio77
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  #2687866 7-Apr-2021 13:28
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TeaLeaf:

 

nztim:

 

Until you re-authenticate however long that is

 

I have seen a connection up for over 6 months before, and rebooted to update the firmware (sonciwall)

 



Thank you.

Oh that is handy to know. So outside resetting power etc, there is no other reason for re authentication to occur generally? (id imagine firmware updates will be seldom)

 

 

OLT Upgrades, ONT Upgrades, Handover Migrations, Grooming, freak outages.... list can go on :)





#include <std_disclaimer>

 

Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.

 

 


cbrpilot
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  #2687871 7-Apr-2021 13:47
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TeaLeaf:

 

Thank you.

Oh that is handy to know. So outside resetting power etc, there is no other reason for re authentication to occur generally? (id imagine firmware updates will be seldom)

 

 

There is no network policy where Bigpipe will disconnect a ADSL/VDSL/Fibre service periodically.  We want those services to be as up and stable as they can be.

 

There are, however, a variety of network events and upgrades that can cause a connection to re-authenticate - so it won't stay up forever :)

 

 





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