XT Network

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326 posts

Ultimate Geek

# 209397 26-Apr-2009 08:53

Will telecom do "30 day money back guarantee" on its xt netwrk? Coz American carriers do that. If a customer is not satisfed with their phone they can return it to the carriers store within 30 day. Maybe telecom won't provide that service anyway

flashshotz

4 posts

Wannabe Geek

# 209398 26-Apr-2009 08:59

I think Telecom have a 7 day right of return

harrylin

326 posts

Ultimate Geek

# 209401 26-Apr-2009 09:20

Are you sure? Nobody has ever told me that from telecom store. I will ask them when I have time

tonyhughes

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# 209406 26-Apr-2009 09:48

Telecom do not have a 7 day right of return.

w2krules

428 posts

Ultimate Geek

# 209409 26-Apr-2009 09:52

freitasm: No, please don't go off topic. This is not a Vodafone discussion. If needed please w2krules open a new discussion.

Sorry, I didn't thnik that I'd get such a reaction! Here is a link to a thread that I started a couple of weeks ago: http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=32186

Johnr, if you want to continue this discussion in a public forum please start a thread in the Vodafone area. And I was using a 900 MHz device.

I was a geek before the word was invented!

harrylin

326 posts

Ultimate Geek

# 209416 26-Apr-2009 10:07

What the heck! Telecom doesn't provide any money back guarantee. Duopoly isn't good in new Zealand. Bad service if we are not happy with their phones.

harrylin

326 posts

Ultimate Geek

# 209418 26-Apr-2009 10:11

Vodafone offer mobile tv sky tv, what tv will xt offer? Can't wait to hear some good news about that. Mobitv will be the best :-D

Damager

2111 posts

Uber Geek

# 209429 26-Apr-2009 10:36

sbiddle: Next G is 100% 850 UMTS. Telstra also run a dual mode and tri band 900 GSM + 1800 GSM + 2100 UMTS network under the MobileNet brand.

The 2100 network was a joint rollout with 3 who (to make things really confusing) are merging with Vodafone.

thanks sbiddle, i assume you're replying to me :D, so just to clarify, with regards to the article that i mentioned :

The good folks down under are finally getting access to the highest end Windows Mobile phone, with the HTC Touch HD being launched exclusively on Telstra until the 30th April, using their NextG 850 Mhz band network.

The device has been modified to fit their services, with the ability to watch Foxtel movies over Next G, and easy access to specific video channels. The HD will also support turn by turn navigation either for a subscription of $15 per month or on a pay per use basis.

and even though the HTC Touch HD is quoted in the "Next G" section of Telstra nextG website, it will actually run on their 850 GSM network??

I know the Touch HD does quad band GSM and WCDMA 900/2100, but the article implies that the Touch HD will run on Telstra Next G's WCDMA 850 network. From here, i thought there was the same possibility it would run on Telecom's XT 850 network as well as the 2100 network.

- Telstra HTC Touch Pro2 - Energy ROM WM6.5.5 20 Oct/Cyanogen Mod Froyo 2.2 - R.I.P
- AT&T Galaxy S Captivate 16GB on XT (now with brother)
- Samsung Galaxy S2 on XT- Runs ICS 4.0.3 Resurrection Remix 9.2
- Business Hours - Work In The Electricity Industry, After Hours - DJ/Turntablist - Will Scratch Vinyl For Free'
- What's next??? S3?

freitasm

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# 209436 26-Apr-2009 11:20

Damager: The good folks down under are finally getting access to the highest end Windows Mobile phone, with the HTC Touch HD being launched exclusively on Telstra until the 30th April, using their NextG 850 Mhz band network.

and even though the HTC Touch HD is quoted in the "Next G" section of Telstra nextG website, it will actually run on their 850 GSM network??

I know the Touch HD does quad band GSM and WCDMA 900/2100, but the article implies that the Touch HD will run on Telstra Next G's WCDMA 850 network. From here, i thought there was the same possibility it would run on Telecom's XT 850 network as well as the 2100 network.

There are a few different versions of those handsets. HTC obviously made a 850 MHz version that would nicely fit Telstra, Telecom New Zealand and AT&T Wireless. There's no "special modification", it's just a different version.

My technology disclosure | Digital Transformation | Enterprise Content Management | Customer Relationship Management | Data Insights, Business Intelligence and Advanced Analytics

freitasm

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# 209437 26-Apr-2009 11:21

w2krules:
freitasm: No, please don't go off topic. This is not a Vodafone discussion. If needed please w2krules open a new discussion.

Sorry, I didn't thnik that I'd get such a reaction! Here is a link to a thread that I started a couple of weeks ago: http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=32186

Johnr, if you want to continue this discussion in a public forum please start a thread in the Vodafone area. And I was using a 900 MHz device.

It's not a "reaction". It's the rules. This thread is on the Telecom forum, about Telecom's next network. So to keep things focused we ask people to create other discussions for other topics.

My technology disclosure | Digital Transformation | Enterprise Content Management | Customer Relationship Management | Data Insights, Business Intelligence and Advanced Analytics

w2krules

428 posts

Ultimate Geek

# 209444 26-Apr-2009 11:57

freitasm:
It's not a "reaction". It's the rules. This thread is on the Telecom forum, about Telecom's next network. So to keep things focused we ask people to create other discussions for other topics.

Understood, but I didn't think that I was the one who took the discussion off topic?

Anyway, I'm excited that we are about to have a world class mobile network in NZ, and if the coverage and data speeds are as expected, I'm sure that I'll be using it for at least data very soon.

I was a geek before the word was invented!

Damager

2111 posts

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# 209445 26-Apr-2009 12:04

freitasm:
Damager: The good folks down under are finally getting access to the highest end Windows Mobile phone, with the HTC Touch HD being launched exclusively on Telstra until the 30th April, using their NextG 850 Mhz band network.

and even though the HTC Touch HD is quoted in the "Next G" section of Telstra nextG website, it will actually run on their 850 GSM network??

I know the Touch HD does quad band GSM and WCDMA 900/2100, but the article implies that the Touch HD will run on Telstra Next G's WCDMA 850 network. From here, i thought there was the same possibility it would run on Telecom's XT 850 network as well as the 2100 network.

There are a few different versions of those handsets. HTC obviously made a 850 MHz version that would nicely fit Telstra, Telecom New Zealand and AT&T Wireless. There's no "special modification", it's just a different version.

Thanks Freitasm! Good news. Hopefully Telecom launch the Touch HD, or even better the Touch Pro 2, id like a large screen for video media, but i need that slide out keyboard too

n00dy

479 posts

Ultimate Geek

# 209447 26-Apr-2009 12:25

flashshotz: I think Telecom have a 7 day right of return

There is a ROR for phones bought from the website or over the phone with telecom 123, however if you use the phone or charge the battery it can not be returned, this is where you may have thought you were getting one device but recieve another.

On another note, I have been informed, reliabily, that once your migrate from CDMA to W850 you can not go back, there is not provision to reverse an upgrade.

NonprayingMantis

6434 posts

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# 209654 27-Apr-2009 10:17

n00dy:
flashshotz: I think Telecom have a 7 day right of return

There is a ROR for phones bought from the website or over the phone with telecom 123, however if you use the phone or charge the battery it can not be returned, this is where you may have thought you were getting one device but recieve another.

On another note, I have been informed, reliabily, that once your migrate from CDMA to W850 you can not go back, there is not provision to reverse an upgrade.

to do with the CGA I believe (Consumer goods act). Basically if you are sold something without seeing it first (whether it be via the internet, through a call centre or another way) then you have a right of return (I thought 14 days, but maybe 7).

For Telecom phones I'm pretty sure you are allowed to have charged and used the phone, but only for less than 2 mins of airtime.

sbiddle

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# 209662 27-Apr-2009 10:24

NonprayingMantis:
n00dy:
flashshotz: I think Telecom have a 7 day right of return

There is a ROR for phones bought from the website or over the phone with telecom 123, however if you use the phone or charge the battery it can not be returned, this is where you may have thought you were getting one device but recieve another.

On another note, I have been informed, reliabily, that once your migrate from CDMA to W850 you can not go back, there is not provision to reverse an upgrade.

to do with the CGA I believe (Consumer goods act). Basically if you are sold something without seeing it first (whether it be via the internet, through a call centre or another way) then you have a right of return (I thought 14 days, but maybe 7).

The CGA covers this under door to door sales and gives a 7 day cooling off period for any contracts signed.

I believe by law it only applies when you're not the one requesting the product however - it if you invite somebody to your house to demo a product and buy it, signing a contract then you have no comeback.

If somebody cold calls, you sign a contract and then change your mind you have 7 days to cancel this under the cooling off period.

Obviously both Telecom and Vodafone extend this to all online sales and cover you both ways.

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