The XT Network FAQ (Frequently Asked Questions)

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120 posts

Master Geek

Reply # 216424 20-May-2009 18:58

ZALMAN: the company I work for is on the old telecom network with no intentions to initially change to XT

is there any way possible for me to run a xt work phone

or would the only way to be by dirverting to the xt sim which would incurr extra cost?

Correct, the only way to do this would be to purchase a new xt device with say a prepay sim then set an immediate divert from your cdma phone to your new xt number, but then of course you can't make calls out without topping up, so long story short, no. If you want an XT phone, just switch to the network!

digitaldivide

94 posts

Master Geek

Reply # 216510 21-May-2009 00:51

49.What happens when a Telecom NZ customer and mobile device is not within 850/2100 coverage, and is in GSM-only coverage?

This is dependant on the GSM provider, i.e. Vodafone.

>> In the scenario where the TNZ WCDMA device is in Auckland, but TNZ WCDMA is unavailable but Voda GSM is, what calls can be made? Emegency services calling? No calling?

50.What numbers can you dial from a Telecom New Zealand WCDMA device without the SIM card inserted?

There are no numbers you can dial from a device that has no SIM card.

>> This is different from a Voda device.

51.When someone from overseas (inbound roamer) wants a local SIM card and chooses Telecom New Zealand, how do they obtain one? Will they be available to inbound-roamers on Prepaid Only?

Inbound roamers are able to purchase Prepaid connections just like everyone else.

>> The question is can overseas visitors open an account (as well as the option of) open a prepaid? Or, are visitors limited to Prepaid?
My friends are here travelling in a campervan for 4 months and need mobile data, they'd like options beyond Prepaid.

55.Will Telecom New Zealand sell content (like a ringtone or video clip) to mobile devices not purchased from Telecom New Zealand?

If the handset is able to connect to the TWorld Content portal then the customer is able to purchase content. The caution is that not all handsets can support the content available.

>> So any device that connects to the Telecom NZ WCDMA network, using a Telecom NZ SIM card, that has a browser and the owner can type in the T-World URL, can access T-World services?

>> So, if my device is the same make/model as the Telecom NZ one, the caution statement can be ignored? "The caution is that not all handsets can support the content available."

57.When I buy a phone from Telecom New Zealand, if it breaks does Telecom New Zealand fix it or someone else? If someone else, will it be in New Zealand? Is the wait time / turnaround time the same as for CDMA devices?

Telecom use a number of companies to provide technical support for Telecom sold handsets. All repairs and warranty issues are managed through the Telecom stores.

>> When a mobile device is purchased from Telecom NZ, does Telecom NZ provide a loan phone while the device is under repair? Is there any cost?

58.Can I place a video call to friends overseas who have a mobile phone with a video camera?

Currently video calling is only available between XT Network customers.

>> If me and my friend are XT Network customers, and both roaming overseas, can we video call each other?

Loismustdye

498 posts

Ultimate Geek
+1 received by user: 21

Reply # 216530 21-May-2009 07:55

57.When I buy a phone from Telecom New Zealand, if it breaks does Telecom New Zealand fix it or someone else? If someone else, will it be in New Zealand? Is the wait time / turnaround time the same as for CDMA devices?

Telecom use a number of companies to provide technical support for Telecom sold handsets. All repairs and warranty issues are managed through the Telecom stores.

>> When a mobile device is purchased from Telecom NZ, does Telecom NZ provide a loan phone while the device is under repair? Is there any cost?

I would imagine the same applies as it is now? As for cost if it fell under warranty then Telecom pays, if not then you do.

58.Can I place a video call to friends overseas who have a mobile phone with a video camera?

Currently video calling is only available between XT Network customers.

>> If me and my friend are XT Network customers, and both roaming overseas, can we video call each other?

that would depend upon the availble network you're in and the phones you're using. I would assume.

Behodar

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Reply # 216556 21-May-2009 09:39

digitaldivide: 50.What numbers can you dial from a Telecom New Zealand WCDMA device without the SIM card inserted?

There are no numbers you can dial from a device that has no SIM card.

>> This is different from a Voda device.

Is it? My Voda 715 will just sit on "no SIM card" if there isn't one. Once I put my deactivated Voda card in, it changes to "emergency calls only".

paradoxsm

3001 posts

Uber Geek

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Reply # 216666 21-May-2009 14:10

All GSM/WCDMA based phones can dial 112 with no SIM card installed worldwide which will connect with the local emergency services in that country.

It seems however that VodafoneNZ won't allow this on their network. (GSM at least)

Even if it sits on "insert sim card" and won't do anything more, it'll still dial 112 and attempt.

Commodore

65 posts

Master Geek
Inactive user

Reply # 216783 21-May-2009 19:16

thats not right something needs to be done about this it could one day mean the difference between life and death

tomgeeknz

888 posts

Ultimate Geek
+1 received by user: 5

Reply # 216791 21-May-2009 19:43

Will it cost extra if im buying an XT phone from telecom on launch day and want a prepaid sim?

Essentially will the prepaid pack cost me 30 dollars like Vodafone's.

tonyhughes

Hawkes Bay
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Reply # 216793 21-May-2009 19:59

Commodore: thats not right something needs to be done about this it could one day mean the difference between life and death

If you rely on your phone, I would suggest having a valid connection + SIM card in the device.

Pretty simple.

If you choose to take your battery out, your phone wont work. Should the manufacturer be forced to integrate a solar charger? Could be the difference between life and death.

You take required hardware out, your phone wont work - simple.

Take your keys out of your car - it won't go.

Seems like a pointless addition to this topic to me, might be better as a new thread for debate.

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Commodore

65 posts

Master Geek
Inactive user

Reply # 216818 21-May-2009 21:12

yes but do you see my point sir i see yours do you see mine

hamish225

1288 posts

Uber Geek
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Reply # 216996 22-May-2009 15:37

you both have valid points now stop fighting.

:)

Madmax77

152 posts

Master Geek

Reply # 217001 22-May-2009 16:04

50.What numbers can you dial from a Telecom New Zealand WCDMA device without the SIM card inserted?

There are no numbers you can dial from a device that has no SIM card.

As far as I am aware handset manufacturers and network operators must allow emergency calls to be made on a handset without a valid SIM card installed. In NZ those numbers are 111 or 112 (International GSM/WCDMA number which will connect you to emergency service no matter where you are in the world.

Opps, seems this has been discussed here already, damn the quick edit at the bottom of page 2!

NealR

426 posts

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Reply # 217004 22-May-2009 16:11

Can I just clarify that the emergency services have instructed us to NOT allow people to make calls from phones that are not connected to our network. Their interpretation of connected in this case was a valid SIM card either prepaid or post paid with a number assigned to it.

The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

CamH

344 posts

Ultimate Geek
+1 received by user: 40

Reply # 217023 22-May-2009 18:24

NealR: Can I just clarify that the emergency services have instructed us to NOT allow people to make calls from phones that are not connected to our network. Their interpretation of connected in this case was a valid SIM card either prepaid or post paid with a number assigned to it.

I'm sorry, can someone tell me if there's any logic behind this reasoning? It sounds really stupid to me....

digitaldivide

94 posts

Master Geek

Reply # 217066 22-May-2009 22:01

Question.

5.Will Telecom New Zealand sell content (like a ringtone or video clip) to mobile devices not purchased from Telecom New Zealand?

Answer.
If the handset is able to connect to the TWorld Content portal then the customer is able to purchase content. The caution is that not all handsets can support the content available.

This would suggest using just a TNZ NZ SIM card, inside any WCDMA device you can connect to the TNZ WCDMA network - and you can purchase content (like, watch tv or buy a ringtone) using TWorld.

Thi suggests TNZ will allow non-Telecom purchased mobile devices on it's network to access TWord.

Shadowfoot

First time caller
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Reply # 217076 22-May-2009 22:31

reignofgold:
NealR: Can I just clarify that the emergency services have instructed us to NOT allow people to make calls from phones that are not connected to our network. Their interpretation of connected in this case was a valid SIM card either prepaid or post paid with a number assigned to it.

I'm sorry, can someone tell me if there's any logic behind this reasoning? It sounds really stupid to me....

Why not let a kid use an old phone with no SIM and see what happens, assuming you know the interest kids have in cell phones.

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