Vodafone takes Telecom to courts over interference of new network

Forums › Spark New Zealand (including Skinny and BigPipe) › Vodafone takes Telecom to courts over interference of new network

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#212151 4-May-2009 16:57

Lol crackup if it was Vodafone's fault and they brought the court action. Probably be sued for costs of what I would think are some pretty high class/f****n expensive telecom lawyers...

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simon14

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#212185 4-May-2009 18:21

Am i seeing things or did i just see Johnr on tv3 news saying how easy it would be to fix the interference issues?

Overclocker01

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#212190 4-May-2009 18:41

According to Vodafone on tv3 news theyt have had a 157% increase in contract cancellations, I would hate to think what that % is going to go up to once XT launches

mattwnz

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#212192 4-May-2009 18:44

Reminds me a bit of Progressivveenterprises preventing pacinsave from opening their store up north, when they had almost completed it. They ended up delaying it opening for about 10 years !

richms

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#212199 4-May-2009 19:00

Yes, but we have the supermarket now, the traffic concerns that progressive complained about in their complaints were a non event even when the place was packed on their opening and everything moves on.

Chances are the same will happen with the launch of XT - nothing will happen, things will just keep on as they are. Many contract cancellations I know of have being people losing their jobs so not needing a phone anymore, or people that are cutting back spending to be able to get some cash together to get another house etc. I dont think I know anyone thats cancelled because of missed calls - just crap service.

Richard rich.ms

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#212208 4-May-2009 19:35

Interesting watching 3News.. there was an air of "desperation" from Vodafone, detailing all the negative statistics etc.

The whole scenario made me think of a certain event.. the classic picture of Muhammad Ali, after delivering the KO and standing over the floored George Foreman... :)

Slight exaggeration maybe? Who knows..

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ultmobnz

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#212212 4-May-2009 19:42

LOL.... I sure hope that court document on TV3 news is not the sum total of Vodafones issues & evidence against Telecom!

Sounds like a big red violin, I am quite glad that it wasn't a biased completely PR spun news item! I can imagine Telecom may have to do some filtering as per the herald article it sounds like Vodafone have some work to do also. Seriously do they really expect the public to believe all of their customer complaints and contract breaks are related to XT interference... COME ON RUSSELL

exportgoldman

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#212229 4-May-2009 20:26

Heres the link for those which missed the 3 News

http://www.3news.co.nz/News/BusinessNews/Vodafone-blames-Telecom-interference-for-loss-of-contracts/tabid/421/articleID/102516/cat/53/Default.aspx

I love this quote

...Vodafone says it is unable to "provide a reliable service to its customers" and is being "deprived of revenue"...

Vodafone have never had a issue with being unable to provide a reliable service, it seems they DO have a issue of being deprived of revenue.

8 days...

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#212231 4-May-2009 20:34

there is discussion on Newstalk ZB at the moment about this topic

of note, 2 callers in the last little while on mobiles have been cut off

Regs

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#212242 4-May-2009 21:07

sbiddle: Interesting to read in the NZNOG mailing list of reported issues with interference in 900MHz SRD links in Manukau.

was also interesting reading about the SRD frequencies on the RSM site. sounds like a minefield for those of us who are clueless (i'm clueless) :-)

http://www.rsm.govt.nz/cms/policy-and-planning/current-projects/broadcasting/review-of-spectrum-allocations-for-studio-to-transmitter-linksreview-of-spectrum-allocations-for-studio-to-transmitter-links/engineering-discussion-paper-on-spectrum-allocations-for-studio-to-transmitter-links-stage-2/3-sharing-with-new-srd-services?searchterm=srd

The band 918 to 921 MHz is currently allocated to STL and shared with low power (3 mW) Short Range Devices (SRDs) in New Zealand. This band is allocated to higher power (4 W) SRDs in North and South America and 1 Watt SRD in Australia. As a result the majority of the SRD equipment available internationally for operation in this band uses higher power than that currently permitted in New Zealand.

Interference calculations show that there is a significant risk of harmful interference if a 1 Watt SRD is operated on the same channel within line of site and within the beamwidth of an STL receiver antenna.

Digital STLs will tolerate greater in-band interference signal levels. However this improvement is not sufficient to fully resolve the potential interference from higher powered SRDs.

In a recent review of spectrum allocations for SRDs there was interest in expanding the utility of the 915-921 MHz SRD band but current STL licence holders were apprehensive about the disruption to a significant number of licences. A summary of submissions is available on the Ministry's website at Review of Spectrum Allocations for Short Range Devices: Summary of Submissions and Conclusions

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#212253 4-May-2009 21:38

compost: Can geekzone provide statistics on the number of complaints on the Vodafone board related to call interference, and whether they have increased in the last few months? That might be interesting.

Folks

I have received a copy of the summary and statement of claim. I am talking to Vodafone to see if I can post it here.

There is all kinds of information there, including the statistics regarding number of complaints.

Stay tuned,

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ultmobnz

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#212257 4-May-2009 21:43

freitasm:
compost: Can geekzone provide statistics on the number of complaints on the Vodafone board related to call interference, and whether they have increased in the last few months? That might be interesting.

Folks

I have received a copy of the summary and statement of claim. I am talking to Vodafone to see if I can post it here.

There is all kinds of information there, including the statistics regarding number of complaints.

Stay tuned,

Excellent, then there is something more for all of us to base our uninformed opinions on. Wednesday should be good, Telecoms response to the claim. Good work

mattwnz

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#212258 4-May-2009 21:49

exportgoldman:

Heres the link for those which missed the 3 News

http://www.3news.co.nz/News/BusinessNews/Vodafone-blames-Telecom-interference-for-loss-of-contracts/tabid/421/articleID/102516/cat/53/Default.aspx

I love this quote

...Vodafone says it is unable to "provide a reliable service to its customers" and is being "deprived of revenue"...

Vodafone have never had a issue with being unable to provide a reliable service, it seems they DO have a issue of being deprived of revenue.

8 days...

A pity they have only just started listening to customer compliants. I emailed them several times to complain about an issue since the beginning of the year, and ended up writing a letter to them, sent over a month ago. Everything was ignored, even the letter wasn't replied to and they never provided me with a case number for the compliant, however they did credit my account for the error, which essentially resolved it.

With their number of contract cancellations, I would expect that would be largely becuase of the recession. I work for an IT company , and have also had a lot of contract cancellations over the last few months, due to people cutting back but we aren't blaming another company, it is just the economy, and a mobile phone isn't an essential.

A 35% increase in cusomter complaints is also not clear. Is that 35% increase since they started charging customers $1 for calling to report a problem? Once they drop that $1 fee, I am sure their compliants will drop back.