Vodafone takes Telecom to courts over interference of new network

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120 posts

Master Geek

Reply # 213132 7-May-2009 12:26

catapulter:
http://www.nbr.co.nz/article/reynolds-slams-high-court-action-says-vodafone-will-share-costs-102075

edit: link has now been changed

exportgoldman

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Reply # 213139 7-May-2009 12:41

kiwitrc:
w2krules: "There is no such thing as bad publicity"

The directors of San Lu Milk Powder may disagree.

Well, more accurately, their widows may disagree.

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JimmyLizar

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Ultimate Geek

Reply # 213140 7-May-2009 12:42

Stuff article here

"Telecom's new network, based around the same GSM technology that Vodafone uses rather than the CDMA technology of Telecom's existing network, is ..."

Interesting

.....c'mon sucker lick my battery........
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Robman

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Wannabe Geek

Reply # 213141 7-May-2009 12:46

Perhaps this for a scenario - place any high power transmitters near sensitive recievers and you will get interference of some sort. Its just a matter of how much it can be minimised and managed. There's no 100% right or wrong in this case.

Telecom defuses the situation by agreeing to acceelerate its filter installation process, taking a short delay. Once completed, Vodafone has no grounds (legally or morally) to argue that Telecom kit caused the problem and their own kit is exposed for its inadequacies.

Costs Telecom a two week delay, and shows Vodafone kit up for what it is. Smart business move Telecom - lose a small battle to win the war..

I for one an porting to XT when it comes...bring it on

exportgoldman

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Reply # 213142 7-May-2009 12:47

PaulBrislen: Hi there,

we asked Telecom to stop interfering and they've agreed, so the proceedings come to an end. This was never about delaying the launch, stopping the launch, blocking Telecom launching or any of the other nutbag theories I've read over the past few days, it was about doing what's right for our customers.

Paul

I agree that Vodafone are not entirely to blame and there has been interference in your network, but doing the right thing by your customers I believe would be to not hide the fact from the public that your mobile network has been unable to guarentee completion of emergency services for the last six months. Unless, of course, that was just the PR department talking, and not a actual serious issue.

I still think, excluding the interference from Telecom, that Vodafone's network is experiencing a lot of different problems which will not be fixed by this such as 2G to 3G handover, poor 3G coverage in the cities, and pockets of 3G coverage between sites being too weak, so phones have to hand back over to 2G which well... Call Fail.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

exportgoldman

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Reply # 213145 7-May-2009 12:56

sbiddle: Maybe some of the Telecom fanboys shouldn't have publically criticised Vodafone so quickly..

Just as the squeeky wheel gets the oil, the already broken network is easy to blame...

It's not like Vodafone's network has been tip top and suddenly had problems, you only have to look back over the last year to see a trail of billing, coverage, handover and customer support problems.

I learned a lot about radio engineering from this case, but still know even when the filters are installed that my Vodafone mobile will not successfully handover a call from 3G to 2G without a most probable call failure.

I know the 3G coverage where I 'work, live and play' (Auckland CBD) is patchy, and I have given up and locked my phone to 2G/dialup speeds to get more reliability - and this is the network Telecom are interfering with - Still more reliable.

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

freitasm

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Reply # 213148 7-May-2009 13:00

JimmyLizar: Stuff article here

"Telecom's new network, based around the same GSM technology that Vodafone uses rather than the CDMA technology of Telecom's existing network, is ..."

Interesting

WHAT A BUNCH OF IDIOTS. IT'S NOT GSM. HOW MANY TIMES THIS NEEDS TO BE REPEATED? Oh, facts can't be in front of a story...

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matt45

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Reply # 213150 7-May-2009 13:04

I still think, excluding the interference from Telecom, that Vodafone's network is experiencing a lot of different problems which will not be fixed by this such as 2G to 3G handover, poor 3G coverage in the cities, and pockets of 3G coverage between sites being too weak, so phones have to hand back over to 2G which well... Call Fail.

totally agree there is way to much trafic being handed back the the 2G network and its not just in the wops.

exportgoldman

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Reply # 213154 7-May-2009 13:12

I found this very interesting from the nbr story... I think the NBR has done the best covering this story, and getting the facts right and more of them :)

From nbr
Vodafone's counsel said filters cost around $1000 each, not including the labour to install and test them. Telecom has around 900 cell towers. The telco had argued yesterday that Vodafone was also responsible for interference, and should do more to isolate its own network. Vodafone has 1069 cell towers.

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freitasm

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Reply # 213158 7-May-2009 13:17

May I ask Telecom - and Vodafone - employees posting here to READ THIS POST.

We do not want anyone losing a job. Also check if your name is visible - many use yor real names in the profiles...

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VFNZPaulBrislen

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Vodafone

Reply # 213161 7-May-2009 13:20

exportgoldman:
PaulBrislen: Hi there,

we asked Telecom to stop interfering and they've agreed, so the proceedings come to an end. This was never about delaying the launch, stopping the launch, blocking Telecom launching or any of the other nutbag theories I've read over the past few days, it was about doing what's right for our customers.

Paul

I agree that Vodafone are not entirely to blame and there has been interference in your network, but doing the right thing by your customers I believe would be to not hide the fact from the public that your mobile network has been unable to guarentee completion of emergency services for the last six months. Unless, of course, that was just the PR department talking, and not a actual serious issue.

I still think, excluding the interference from Telecom, that Vodafone's network is experiencing a lot of different problems which will not be fixed by this such as 2G to 3G handover, poor 3G coverage in the cities, and pockets of 3G coverage between sites being too weak, so phones have to hand back over to 2G which well... Call Fail.

OK, I think you're mixing some things up here.

1: The interference is on the 900MHz band, not 2100MHz. So existing 3G coverage isn't affected, but it may (I'm not sure how much) impact on 3G extend in the 900 space. 2G coverage was badly affected.

2: We haven't known about it for six months - Telecom knew about it in November but we only found out in February. That's in the NBR story on the court case.

Cheers

Paul

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

w2krules

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Reply # 213162 7-May-2009 13:27

Gee, Paul Reynolds has really let rip over this issue. Would love to know what has gone on behind closed doors...

But in the long term, it would appear that Vodafone will need to move to full 900 WDCMA coverage if they want their 3G customers to have a decent experience, or see more and more customers go to Telecom. I'm sure that technical issues with a hybrid GSM/UMTS network persuaded Telecom that this was not a good option...

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TinyTim

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Reply # 213168 7-May-2009 13:37

freitasm:
JimmyLizar: Stuff article here

"Telecom's new network, based around the same GSM technology that Vodafone uses rather than the CDMA technology of Telecom's existing network, is ..."

Interesting

WHAT A BUNCH OF IDIOTS. IT'S NOT GSM. HOW MANY TIMES THIS NEEDS TO BE REPEATED? Oh, facts can't be in front of a story...

They're not incorrect - UMTS *is* based on GSM technology - UMTS is simply beefed up GSM+GPRS, with the exception of the air interface which is W-CDMA rather than TDMA. And UMTS is not based on the *CDMA technology* of Telecom's EVDO network - again, except in the air interface where they both use CDMA.

Regs

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Reply # 213177 7-May-2009 14:15

sbiddle: Maybe some of the Telecom fanboys shouldn't have publically criticised Vodafone so quickly..

Plenty of egg flying around today..

To me, it still looks like most of the egg is hitting VF with their decision to go to court in an apparent 'marketing move'. The 'statistics' they published about customer satisfaction can't all be attributed to the new network - there have been problems for a long time.

I'm currently a vf customer but its been nothing but pain for the last 3 years, occaisionally it was to do with poor signal, but mostly to do with billing screwups and poor account management (busines account, not consumer)

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caldazar

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Reply # 213180 7-May-2009 14:19

1: The interference is on the 900MHz band, not 2100MHz. So existing 3G coverage isn't affected, but it may (I'm not sure how much) impact on 3G extend in the 900 space. 2G coverage was badly affected.

Hi Paul, that's funny... as I tend to get a better experience on my iphone and datacard when using the "interference prone 2G network" than the 3G 2100mhz network in the Auckland CBD. If Telecom isn't the cause for this, any ideas on what is?

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