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59 posts

Master Geek


  Reply # 218652 28-May-2009 13:08
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bazzer: I wasn't really questioning if you deserved it, I was just throwing out a scenario that takes your example to an extreme. I don't see the fact that you've been with them for 6 years as being relevant to this issue. The voucher thing wasn't for long time Telecom people, it was for anyone resigning on a contract.



Anyway, sounds like it might get resolved for you. Hope you do get the voucher, one should be rewarded for loyalty but it doesn't always work out like that.



Understood Smile

24 posts

Geek

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  Reply # 218654 28-May-2009 13:08
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and yes - we are working on resolving this :)

 
 
 
 


1504 posts

Uber Geek
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  Reply # 218726 28-May-2009 15:22
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Glad to say I got a call from Karen today confirming there was a voucher lodged against my account number. The actual physical voucher and covering letter must have been lost in the mail.



59 posts

Master Geek


Reply # 218856 28-May-2009 17:23
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marmel: Glad to say I got a call from Karen today confirming there was a voucher lodged against my account number. The actual physical voucher and covering letter must have been lost in the mail.



I didn't hear anything Frown

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Geek

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  Reply # 218913 28-May-2009 19:01
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I am so sorry, I thought they had already been in touch with you to discuss. I will get on to it immediately and make sure they call you tomorrow morning.

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Uber Geek
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  Reply # 219109 29-May-2009 07:41
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So does this mean I'll likely need to wait until the voucher turns up or possibly spent some time discussing it with people prior to actually buying my new phone lest I pay full price? Or should the fact I've got a pre-existing contract account mean that my account will be flagged as being eligible when I get to the checkout?

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Geek

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  Reply # 219158 29-May-2009 09:21
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It should be on your account with no problems

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  Reply # 219253 29-May-2009 12:32
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Great, thanks Karen.

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