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paradoxsm
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  #224974 14-Jun-2009 18:17
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Official response in less than 1 working day. Now that is fast. :D




<IMO> less than the time taken just to get a successfull call to the competitions EgyptialL call centre without just losing the call before connection, getting cut off or getting simply hung-up on. </IMO>

scottjpalmer
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  #224981 14-Jun-2009 18:37
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thefatmould: I Have not seen heard or had any sign of this credit and would liketo put it out there that we should have had some communication about this.


I got credited and a TXT to inform me of it

I like the "calender month" setup on the first of every month, so much easier to keep a track of


Agree 200%

tomgeeknz
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  #224985 14-Jun-2009 18:52
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what should i do then to get mine







scottjpalmer
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  #224994 14-Jun-2009 19:05
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thefatmould: what should i do then to get mine


Ring 0800 323232 I guess or PM nzbnw and ask nicely

karenmonksnz
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  #224997 14-Jun-2009 19:19
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thefatmould has already PM'd me, I will check up on it tomorrow, I thought the credits had gone through already

honem
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  #225037 14-Jun-2009 21:24
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If you signed up on the 29th May, used 56MB on the one day, would you be charged $54.95 effectively $1k per GB    (it is a little different to only using 56MB over a whole month vs only having 2 days available)


Apologies for derailing the thread and being potentially lazy.


What the did the charge for data used to be on a Telecom CDMA Phone ?


IE The Wap Charges ?


I can remember a few calls from shocked customers back in the days I worked at Telecom. I believe it was something ridiculous like $10 for 700MB


If this is covered in another thread feel free to shoot me the URL.




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nzbnw
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  #225040 14-Jun-2009 21:29
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AFAIK it's $8+GST per MB.

nzbnw










honem
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  #225048 14-Jun-2009 21:42
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AFAIK it's $8+GST per MB. 


Sorry nzbnw just want to clarify something.

Is that what it is now or what it used to be ?




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freitasm
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  #225064 14-Jun-2009 22:02
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The CDMA WAP charges are still $8/MB. There is not change in casual data. XT plans are separated from the CDMA plans.




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exportgoldman
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  #225093 14-Jun-2009 23:47
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sson013: This is Telecom's fault. When you launch a new service on the 29th of May. Of course prepay customers are going to purchase data plans to test it out. Almost everything these days is pro rated so it is not an unreasonable assumption to make. Seems to me like an outdated billing system which is in need of an upgrade. 


You could say they need a 6 week 'pitstop' to fix their accounting system :)

Sorry, couldn't resist




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

Lurch
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  #225107 15-Jun-2009 05:13
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Damned if you do, damned if you dont... think I'll have to stick with the evil I do know (Vodafone) and hopefully 2 degrees will come to the party so I can switch :)

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