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3000 posts

Uber Geek

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  # 262849 9-Oct-2009 17:43
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Hey everyone - can people on Big Time let me know if they can stream from TVNZ OnDemand during peak hours and what YouTube performance is like during peak time as well?

Since switching to Big Time a couple of weeks ago I have found that almost all of my HTTP traffic seems to be shaped -- TVNZ OnDemand plays for about 20 seconds, then buffers for 20 seconds and repeats the cycle. Naturally it makes content unwatchable. Same with YouTube - last night it took over six minutes to buffer a 30second clip. I downloaded a video from YouTube to get a speed reading and it was clocked at 15KB/s versus around 600 - 700KB/s on my old plan.

I know that traffic is managed on Big Time during peak times, but I wasn't expecting it to be managed to the point where I can no longer even use services like YouTube and TVNZ. Even downloading Windows Live Movie Maker from Microsoft.com took the best part of an hour despite only being around 120MB, and photos on Flickr trickle through line-by-line like the dial-up days.

Is what I'm experiencing normal compared to what others are seeing? I would love to stay on this plan for the unlimited bandwidth, but not if it means you can't enjoy the services that broadband was made for.

Steve.

I seem to find local traffic runs great, nearly full speed but if the traffic is offshore, it's shaped, all the time.

Youtube has a caching system, if it's an obscure video that has not been cached locally, it buffers extensivley. FIX: play the first few seconds of the video and then refresh the page [Ctrl] + [f5]. The video then always plays full speed for me. I often don't bother as I can tell what quality it is from those buffered first few seconds and then just initiate the downloads of the 2xflv and 2xmp4 streams which pours in at full speed as it detects a "new" connection.

TVNZ ondemand appears to comes from akamai, and all the akamai traffic seems to be very shaped so I just download these also and watch them at a later stage if my $99 pvr missed the news.

I'm running a hosts file and an adaptive advertising blocker which stops most of the connections to those international sites and browsing performance has significantly improved as it's just looking at the local content.
I miss the days of Adwords and 2 or 3 small ads placed properly on pages that loaded fast without piles of flash and javascript. I often clicked on them too as they were relevant, upfront and simple!

Downloads seem to be constricted to 15Kbps each though I can load up a number of these 15Kbps files without them each slowing down any further.

Torrents, Could not tell you, I might try and get a "squished" version of a DVD I just bought to compare the quality of my own Divx mobile transcode with something a third party has done.

I'd almost say, treat it like a "free national traffic plan" and you'll be right, Trademe works fine as do many other sites and email including Yahoo and Gmail. Seems Telecom may have an arrangement for some Google content.

If you want a full speed plan, go for one of Telecom's business plans, they scream along even with international traffic if the line conditions are good.


1240 posts

Uber Geek

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  # 262863 9-Oct-2009 18:09
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I'm downloading from Apple at a might 18KB/s.

 
 
 
 


696 posts

Ultimate Geek
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  # 262865 9-Oct-2009 18:14
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Also, as has been mentioned before.. it is important to have telecoms nameservers in your setup.
If you haven't, there is a good chance you aren't pulling from their proxy caches properly which also slows everything down.

202.27.158.40
202.27.156.72

I put the two above in my router as well as in the tcp/ip setup in each computer with a static ip address..
If you are using serverassigned ip make sure they are in your router..

youtube streams fine here at anytime.
I haven't tried TVNZ on demand as yet. I normally watch my plasmaTV for that :-)
I did read though that Telecom doesn't have peering arrangements with them and that it was streaming from overseas to you which would explain the speed.

Torrents go at 120KB/s to 180 KB/s here in peak time which is fine. I just load them up and they always finish in between 2am and 9am if they haven't finished that night. Its important to have a lot of seeders with torrents to get speed, If you only have 2 or 3 seeding at 5k you you have no show at speed no matter who you are with.. 20 or 30 seeders goes fast anytime ..

Gaming I can't comment on as I don't... But if I did and I found it wasn't suitable and important to me I would simply just move to a plan that worked.

After telecom does say its Shaped and won't suit everybody....

696 posts

Ultimate Geek
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  # 262875 9-Oct-2009 18:43
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I just tested and TVNZ stops and starts for me as well at 6:45pm which would be peak.
But all the channels on here stream fine to me:
http://www.ziln.co.nz/

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Geek
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  # 262890 9-Oct-2009 19:52
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on youtube if they arnt sponsered they load slow as on peak..... which is a shame when i called up the other day they said there was "nothing they could do"about the peak time uselessness. which is BS and we all know it...

Tel69
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Ultimate Geek
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  # 262893 9-Oct-2009 20:10
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I just tested and TVNZ stops and starts for me as well at 6:45pm which would be peak.
But all the channels on here stream fine to me:
http://www.ziln.co.nz/


Interesting, but that site seems to be cacheing the content local to New Zealand for me.
If you go to bloomberg.com (As an example, but one of the ones on that site) their videos still stutter, stop and start.

It's strange, web browsing is fine, news server in the US is fine, torrent is fine, VPN to work is fine.
Streaming outside of NZ seems to suck a BIG kumera.

696 posts

Ultimate Geek
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  # 262901 9-Oct-2009 21:46
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Yeah,
I found that if I reload the pages it seems to stream better.
It was stopped then when I reloaded bloomberg is streaming at 384K now with no pauses.
Could be something to do with telecoms cache systems ...

Tel69
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Ultimate Geek
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  # 263145 10-Oct-2009 20:00
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And now I'm trying this.
http://tvnz.co.nz/fair-go/noisy-heat-pumps-face-council-crackdown-3051587/video
It's still bad with streaming, refreshing doesn't help much unless it's in my own local browsers cache.
Clear my browser cache and then the performance is dead.
Time unfortunately for me to speak to Telecom support which (Well their first level) are about as useful as ....... (Insert expletive/saying here)
SIGH, hopefully I'll not strike another team leader demanding things like knowing who I speak to.

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Wannabe Geek


  # 263250 11-Oct-2009 11:27
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Hey all
I've just switched to Big Time plan as I was maxing out my previous 5Gb, then 10Gb and then 20Gb plans as I started consuming more and more content. My bb reqs are specifically for online video - I watch lots of shows via TVNZ/Hulu/MTV etc.

Or I did until I moved to Big Time. I can't get any decent (I.e. broadcaster produced) video content to play without massive buffering issues. Spoke to Telecom support yesterday and apparently this is reasonable behaviour on this plan. I understand about the traffic shaping and management policy, but I am surprised at how restrictive this is. I am nearly ready to swtich back to a capped plan, after less than a week on Big Time. Even file downloading (not torrents, just basic updates etc) is ridiculously slow.

So on the whole, not too impressed but I guess my bad for not doing my homework and I can switch back to a 20Gb capped plan. That being said, I'm struggling to see how anyone could actually consume more than 20Gb on this plan unless they're only online between 2am and 9am. Also, I couldn't actually get videos to play flawlessly on Friday morning at 7am.


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Ultimate Geek
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  # 263253 11-Oct-2009 11:53
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Yes this seems to be the catch 22 about this plan - the biggest "legit" use of bandwidth is unusuable.

Oddly enough for me p2p has WAY better performance than youtube. 
I've taken to downloading shows I'd otherwise watch with Hulu. Big time is pushing me into p2p! lol.
(Yeah I know hulu from NZ isn't 100% legit)


Tel69
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  # 263264 11-Oct-2009 13:01
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Streaming was great this morning until 10:30-11am, now tvnz ondemand is dead, I can't get through the 15 second ad for National Bank at the start of Fair Go Videos without it stopping 3 times at least.

This is an interesting snippet from Telecoms blurb on Big Time  ( Big Time )

"Traffic Management - We don't place an artificial cap on the download or upload speed on the majority of the internet activity our customers have on this plan.......When the network is busy (generally inside the hours of 9am and 2am) you may notice reduced speeds, in particular you are likely to see reduced speeds in relation to file sharing traffic."

Now since when is streaming or using speedtest.net considered file sharing traffic?
Definately seems like they are doing it as my news server over in the states is still going good as but streaming sucks as does my speed test results if I go outside NZ.

Think I might have to ring Telecom and log another fault.


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Master Geek
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  # 263266 11-Oct-2009 13:14
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Im having some intense trouble with gaming, spacifically guild wars, emailed them about this and everything funny thing is it has only happend in the last three days, and one else having these troubles?

Tel69
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  # 263268 11-Oct-2009 13:37
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Your right about the in the last 3 days, thats roughly when it seemed to turn custard for me as well.
But for online gaming can't really tell you. Might try the Wii today and see if I can get anything.

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  # 263273 11-Oct-2009 14:07
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I was playing on the playstation network multiplayer last night between 8.30pm and 11pm and it ran smoothly the whole time.

51 posts

Master Geek
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  # 263279 11-Oct-2009 14:37
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Tel69: Your right about the in the last 3 days, thats roughly when it seemed to turn custard for me as well.
But for online gaming can't really tell you. Might try the Wii today and see if I can get anything.


I have noticed increased ping on games outside nz, unfortunatly I ddint ping the problimatic servers before I had this problem or trace them for that matter so i have no cluwtf is going on :S

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