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# 36838 2-Jul-2009 11:07
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I bought a Telecom R90 from Telecom 4 weeks ago.

On calls with my R90 on XT I make 2 main observations.

Firstly I can only hear anything while the other person is speaking. Soon as they stop there is NO noise, ie no background, nothing, the speaker goes absolutely quiet. I often keep checking the screen to make sure the person hasn't hung up as it is that strange. Is that a new thing with XT and its method of transmission or something?

But the main problem, is that at my end when on a call, to me there is lots of odd noises, and really loud too. Very hard to describe noise, but some of it is similar to talking to someone outside in a strong wind with wind blowing across microphone. Other noises are like a digital squarking or interference.

These noises are not constant, so I may get 10 seconds of silence between them, but when they happen they drown out the person talking, so you just hear "mmmm mmmm mmmumble" "SSSSSSSSSSHHHHHHHHHHHHHHHH!". Consequently, lots of people hang up on me from frustration.

I might add the other people in the calls do no hear any of these weird noises at all. They hear me crystal clear. So its only my end.

It has done this since I bought it, but during the first few weeks I hardly made any decent calls, like less than 2 minute calls, and I just thought it was due to people being outside, or wearing rustley jackets etc etc, but now I have made calls with others in the same room as me where there is no wind, or any other reason for the noise.

BTW it happens anywhere I've been, not just in certain places like home.

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Human
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  # 230386 2-Jul-2009 19:24
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if this was happening from the start, then you should have taken it back and had it swapped out?

also, what area do you live in? That might help anyone who can look into it further.





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  # 231170 5-Jul-2009 14:17
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And most importantly - have you tried another handset?

With the ease to move the SIM card in and out (which you couldn't do with CDMA) it should be just a few minutes to find out if it's a network problem or a handset fault.

Also, why post this in the "Mobile handsets" forum? If you posted this in the Telecom forum then I am sure someone would be able to confirm results.

Let me know if you want this moved.





 
 
 
 




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  # 231172 5-Jul-2009 14:32
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I am the only one of my friends/family who have moved to XT. Since XT started some of them have bought new phones, either deciding to change from telecom to vodafone, or hunting out places which still sell CDMA phones new and purchased them to stay with Telecom but not shift to XT.

So I haven't tried anybody else's phone, but I think I may get a Samsung C5220 and ditch the R90.

Like another thread I read somewhere, I'm beginning to think the problem may be to do with reception. The times I have the random noise problem are all urban, however I've also noticed a trend of calls dropping out, longest call I've ever made was 6 minutes before "beep beep beep" signal lost. I live in Timaru.

Yes you can move it to the Telecom section. Thanks.

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  # 231178 5-Jul-2009 15:21
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Aaroona: also, what area do you live in? That might help anyone who can look into it further.


Don't forget to answer this one :)


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  # 231186 5-Jul-2009 16:18
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Interesting article on Stuff today:

Link

I have been having the same problems which I haven't bothered to do anything about yet. I have had several different people saying they have been trying to call and it was just ringing and ringing without flicking over to the answer service. At my end I didn't recieve the call at all and didn't get any missed call notification or messages.

I don't use the phone for business or anything urgent so it hasn't really bothered me.

I thought initially it may be the phone (R6) which I was planning on replacing anyway but maybe it is something to do with the network?

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  # 231255 5-Jul-2009 18:56
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I have the same problem and it also happens when using a bluetooth headset. Using telecom R6





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  # 231362 5-Jul-2009 22:38
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Wee note to new users.

If your having large numbers of dropped calls and call issues, LOG A FAULT. Call 125 and tell them about it. The faults team are working to asist the network engineers to fix and improve issues.

Too many people complain, take there phone back to the store etc and dont log a fault. If they dont know where the problems are how can the fix them! Log a fault before returning to the store.






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  # 231493 6-Jul-2009 11:20
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Are these telecom handsets even made by a known handset maker or are they rebrands from some big unknown? I havent seen handsets that look the same from anywhere else ever, its not like the octa where it was really HTC, its just a big unknown to me.




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  # 231561 6-Jul-2009 12:37
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ZTE, the same company that makes the Telstra handsets (The r7 is basically a Telstra Easytouch Discovery with a different camera) I'm pretty sure it's written on it somewhere?

The "silence" seems to be across all devices, not just the r6,
Vodafone seem to also have the shhhhhhh sounds "extra comfort noise" when the line suddenly goes quiet from a lot of noise of speech, possibly to tell the user the connection is still active.

As for the dropped calls, log a fault when you get them, the more data they can get, the better they can optimise.


Still nothing can beat my LG 550 with QCELP voice for pure voice quality and stability.

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  # 231916 7-Jul-2009 10:02
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Comradehunt: I am the only one of my friends/family who have moved to XT. Since XT started some of them have bought new phones, either deciding to change from telecom to vodafone, or hunting out places which still sell CDMA phones new and purchased them to stay with Telecom but not shift to XT.

So I haven't tried anybody else's phone, but I think I may get a Samsung C5220 and ditch the R90.

Like another thread I read somewhere, I'm beginning to think the problem may be to do with reception. The times I have the random noise problem are all urban, however I've also noticed a trend of calls dropping out, longest call I've ever made was 6 minutes before "beep beep beep" signal lost. I live in Timaru.

Yes you can move it to the Telecom section. Thanks.


According to http://www.zte.co.nz/main/R90.htm the phone is triband UMTS (2100, 1900 and 850) and quadband GSM. You should definitely be able to test this with a Vodafone SIM, probably even UMTS/3G (I don't know for sure if Timaru has 2100 coverage however).

In terms of testing your SIM, anyone with a 2100 + 850 UMTS phone, e.g. an iPhone (there's a list somewhere) should be able to fully use XT and therefore your Telecom XT SIM

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  # 233080 9-Jul-2009 15:12
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I use the R6 i used in Australia on Vodafone with no problems few weeks ago, have plenty of problems on xt network



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  # 235544 15-Jul-2009 10:48
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Just as an update, this interference was so bad I went and bought another new phone (Samsung C5220). And guess what, it does it too!

So that probably rules out that individual phone as the fault?

Again the other person doesn't always hear the interference, but at my end its like scrunching plastic bags, louder than the person speaking. It happens mostly every call, regardless where I am in Timaru. Its making that noise a good 50% of the total call duration, sometimes just for a second, or 3 or 10.

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  # 235568 15-Jul-2009 11:24
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Comradehunt: Just as an update, this interference was so bad I went and bought another new phone (Samsung C5220). And guess what, it does it too!



So that probably rules out that individual phone as the fault?



Again the other person doesn't always hear the interference, but at my end its like scrunching plastic bags, louder than the person speaking. It happens mostly every call, regardless where I am in Timaru. Its making that noise a good 50% of the total call duration, sometimes just for a second, or 3 or 10.


Log a fault, and take that phone back for a refund if thats the case. (assuming they were aware of the problem)






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  # 235615 15-Jul-2009 13:06
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definately log a fault with telecom faults - they'll log a case that will be escalated to the complex support team or alcatel. ive heard of faults that was actually proven to the sim card! but different to your fault.. anyways, goodluck!




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  # 235627 15-Jul-2009 13:17
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it sounds like a weird problem i must admit.

Good luck!





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