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  #235063 14-Jul-2009 10:18
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NealR: I am sitting here watching this thread wondering if I can add value.

On the one hand you have Paul depserately trying to convince people not to churn to Telecom (which is his job) and on the other hand you Telecom offering customers a great deal to use the the greatest consumer device ever being made on NZ's best mobile network.

It looks like things speak for themselves I'll leave this thread alone for now. :)

Neal


Balanced, objective, and completely unbiased. Thanks Mr R!

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  #235072 14-Jul-2009 10:41
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Paul

You seem like a nice guy and I am sure that you are just doing your job (ie trying to keep valuable iphone customers on vodafone)

However your companies tactics SUCK BIG TIME

There is no way that I am signing a 24-month contract for an iphone plan which only includes a pitiful amount of data (250mb). If you can afford to offer 3GB of data for 3 months (that is a massive 12 times as much) why not increase the base 250mb ? I can imagine that at the end of the 3 months, I will have become accustomed to using lots of data and will have a lot of trouble going back to only 250mb. But I will be stuck with it for 21 months.

You say that when the 3 month offer expires, you will offer "something else". How do I know that "something else" will suit me. Maybe you will offer extra calls or text messages which I don't need. There are no guarantees.

What I need is a plan that offers around 1GB of data for a reasonable price. I imagine there are lots of people like me ....

Your company is basically offering a "generous" 3 month incentive in order to get customers trapped on a restrictive plan for 24 months.

In my experience, once a company has you signed up, they are not going to offer something extra for nothing.

I can almost guarantee that once the 3 months is up, VODAFONE WILL OFFER NOTHING ANYWHERE NEAR AS GOOD. Why would they, when you are committed for 24 months, with big penalties for breaking the contract?

I suggest that if vodafone wants to keep iphone customers, they should make an HONEST attempt to offer people what they want for the length of the contract, rather than using sneaky and underhand incentives to attract customers and then SCREW THEM OVER.



 
 
 
 


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  #235076 14-Jul-2009 10:48
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Lets keep this on topic people, this is about Telecoms offerings, not for complaints about Vodafone. Sure, feel free to compare each company on the merits of their plans. But keep it at that please.

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  #235085 14-Jul-2009 11:05
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Not sure if this is particularly on topic, but it is in relation to mobile data.

I don?t have an iphone, but from using my E75 so far I have realised that I do not actually use much mobile data at all.

I typically use mobile data for emails on the go and a bit of surfing/tethering. The things that would normally eat up large amounts of data (dloading songs, movies etc) I prefer to do so either via my home/work WiFi, or by downloading to my PC and transferring the files. It is much faster, easier to manage, and as a bonus doesn?t eat up any mobile data at all.

Why pay for large mobile data plans when I can use my home fixed line plan to do all my large file downloading for free (on Big Time).
Because my phone has WiFi (as does the iphone) The large plans that Voda and Telecom offer just don?t really appeal to me.
Am I a typical mobile data user? I have no idea, but I suspect I might be.

Voda offering 3GB of data is nice, but not that valuable for me. If I had the iphone 3GS I?d much rather have the 3G coverage. (which, Paul Brislen says, is only 70% population on Voda for the iphone, vs 97% popuylation on Telecom for iphone)



BDFL - Memuneh
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  #235087 14-Jul-2009 11:08
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The reality is that, no people won't use WiFi. First because it's too convenient to have always on mobile data access. You don't have to look for access point - even the one at home.

Then there's the power consumption...

And then there's the complete lack of knowledge. Some time ago a new user here on Geekzone posted in the forums asking how much Telecom charged for WiFi access when she was at home, because she was sure Vodafone charged her $1 a day to use her WiFi access point at home before.

See?

Now back to having large, nice, chunky mobile data options please.





 

 

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  #235090 14-Jul-2009 11:13
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freitasm: The reality is that, no people won't use WiFi. First because it's too convenient to have always on mobile data access. You don't have to look for access point - even the one at home.

Then there's the power consumption...

And then there's the complete lack of knowledge. Some time ago a new user here on Geekzone posted in the forums asking how much Telecom charged for WiFi access when she was at home, because she was sure Vodafone charged her $1 a day to use her WiFi access point at home before.

See?

Now back to having large, nice, chunky mobile data options please.




D’oh!   Well I guess I’m not a typical user then :D


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  #235099 14-Jul-2009 11:23
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I was hoping to take advantage of this offer (I'm already on XT - One Rate 250) but unfortunately (even though the Ts & Cs don't explicitly state it) according to the Telecom call centre I'm ineligible as a current customer. Makes sense to them I guess, but they said the only way I could get this offer is to cancel my current contract (and pay $700 to do so!) and re-sign to a new one with the iPhone.

Oh well... let's hope Telecom announces the iPhone soon. Sigh.

 
 
 
 


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  #235117 14-Jul-2009 11:58
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I have had nothing but hassle since Friday (store order - had to cancel and order online I was told to get discount), online order still unconfirmed right now 4 days later. I cannot say vodafone have done anything for me. I like this offer. I dont text and I would use the minutes. The data seems fine as most is home (wireless, work wireless) and from all i have read most people found 240 meg fine.



I waited for vodafone to announce the new plans I called them many times. The new plans changed little and they added this extra data in a different place and for a short time only.



This offer is up front and clear. I am most likely canceling the "order of nothingness" and moving. Seems a no brainer to me.

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  #235118 14-Jul-2009 12:03
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If Vodafone wants to keep customers, extend the 3gb per month for the remainder of users terms... 3gb per month for 24months would be hard to beat. Would be out tomorrow to buy the iphone if this was the offer....

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  #235124 14-Jul-2009 12:12
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gmball: If Vodafone wants to keep customers, extend the 3gb per month for the remainder of users terms... 3gb per month for 24months would be hard to beat. Would be out tomorrow to buy the iphone if this was the offer....


But would it make a difference - I have yet to find a location where i can get more then 100kilobits up or down..

In reality 3gigs would be nice - Could I fully utilise it in current conditions? Probably not!!


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  #235125 14-Jul-2009 12:14
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Anybody who has used their iPhone on Vodafone and the XT (like me), will realise that this is a no-brainer.

XT is faster, no dropped calls (like on Vodafone), nice little voicemail indicators on the handset and staff who can change things for you in store.

If you don't mind being on a contract for 24 months, I wouldn't hesitate. In fact, I'm not, I'm off to sign now.

The race for visual voicemail may just have begun - but I doubt XT will ever have it as they aren't an official carrier (yet!).


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  #235141 14-Jul-2009 12:59
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scooby101: I was hoping to take advantage of this offer (I'm already on XT - One Rate 250) but unfortunately (even though the Ts & Cs don't explicitly state it) according to the Telecom call centre I'm ineligible as a current customer. Makes sense to them I guess, but they said the only way I could get this offer is to cancel my current contract (and pay $700 to do so!) and re-sign to a new one with the iPhone.



Oh well... let's hope Telecom announces the iPhone soon. Sigh.


Wife is probably 6ish months away from end of her CDMA contract, was interested in going to XT but couldn't see a phone at reasonable price that did all she liked on her Okta Touch.  Clearly iPhone would, and buying one for $950 from Apple and then taking advantage of the $600 credit would be all good.  Plan costs would end up being about the same.

I'm interested to see what Telecom will do about people on CDMA-era contracts and will they honour this deal for those looking to upgrade from that?  Or will you need to payout the early termination on that contract as well?
Telecom, you'll get an updgrade re-sign here if you are willing to let this deal stand for the updgraders...


Also, this looks like a nice little deal between Apple and Telecom to me.  Apple now selling them direct means that Telecom can offer a subsidised iPhone plan like any other - they just don't have to retail the phone.

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  #235143 14-Jul-2009 13:08
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Called to cancel iphone order with vodafone and it was instantly apppoved despite the 4 days of waiting just for that.

Stayed as monthly its cheaper, I had extra credit from promotion applied while I was on the phone, and apple are now saying at least 5-7 days for new orders as coming from overseas.

Tip for vodafone - when a long term customer with less than 2 weeks to resign wants to stay dont make them jump hoops for 4 days in order to do so. It was very very close you lost me. Your staff member worked miracles in 3 minutes that a "manager" could not in 4 days.


dan

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  #235146 14-Jul-2009 13:22
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very tempting indeed, if the overage was a more reasonable price, 50c MB compared to VF 10c MB on my current plan and included even a small amount of sms/pxt, i would definiatly change

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  #235150 14-Jul-2009 13:32
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garethw:
scooby101: I was hoping to take advantage of this offer (I'm already on XT - One Rate 250) but unfortunately (even though the Ts & Cs don't explicitly state it) according to the Telecom call centre I'm ineligible as a current customer. Makes sense to them I guess, but they said the only way I could get this offer is to cancel my current contract (and pay $700 to do so!) and re-sign to a new one with the iPhone.



Oh well... let's hope Telecom announces the iPhone soon. Sigh.


Wife is probably 6ish months away from end of her CDMA contract, was interested in going to XT but couldn't see a phone at reasonable price that did all she liked on her Okta Touch.  Clearly iPhone would, and buying one for $950 from Apple and then taking advantage of the $600 credit would be all good.  Plan costs would end up being about the same.

I'm interested to see what Telecom will do about people on CDMA-era contracts and will they honour this deal for those looking to upgrade from that?  Or will you need to payout the early termination on that contract as well?
Telecom, you'll get an updgrade re-sign here if you are willing to let this deal stand for the updgraders...


Also, this looks like a nice little deal between Apple and Telecom to me.  Apple now selling them direct means that Telecom can offer a subsidised iPhone plan like any other - they just don't have to retail the phone.



It applies to anyone who has an iPhone and wants to connect to a new 24 month plan on XT. I'd say if you're switching from CDMA then they wouldn't charge you disconnection fees, as they don't for any other offer.


The problem in my case is that I'm already on a 24 month contract on XT, so I'd either have to have two contracts or cancel my current one. You'd like to think they'd want to look after current customers too, but that's in a perfect world, and this is quite obviously (just not explicitly) targeted at Vodafone customers.


Interesting to note is that the press ad that ran today in the Herald states that the iPhone must be purchased from apple.co.nz or Vodafone, whereas the Ts & Cs on the website make no reference to this.

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