Telecom BIG TIME - YES or NO and why?

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom BIG TIME - YES or NO and why?

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tardtasticx

3032 posts

Uber Geek

#277943 30-Nov-2009 16:26

Aaroona:
tardtasticx:
Aaroona:
AvonBarksdale:

THats has to be one of the most rediculous thing I have heard.

You're telling me, that as a CSR, they have the OPTION to remove traffic shaping on BigTime?

Oh come on. I highly doubt Telecom would give that kind of flexibility to a CSR, especially since there isn't an option to remove it, being offered to customers.

I'd happily pay an extra $20 at most for them to remove that cap, but no more. $80 a month for a service that would cost telecom nearly nothing to deliver.

Oh of course, I obviously don't dispute that. BUT, the fact is, they DONT offer that, which is why I said that Telecom would give the CSR's the option to do so.

But it seems this other user mean someone who is not a CSR.

And I'm possitive that Telecom would pick up on this instantly seeming there is no plan offering that to a residential customer, and they would be like, fired instantly I would have thought. Still though, if it is true, where would I contact your friend? lol

Bachelor of Computing Systems (2015)

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
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Sam, Auckland

cafeg

697 posts

Ultimate Geek

Trusted

#277945 30-Nov-2009 16:30

it looks like your bottleneck is at hop 16 of your tracert, it looks fine up until there.
that port isn't on telecoms network.

AvonBarksdale

8 posts

Wannabe Geek

#277950 30-Nov-2009 16:33

Massive company - its just a setting through ICMS which as far as I'm aware doesn't report back.

Just lurk moar.

doozy

245 posts

Master Geek

Trusted

#277967 30-Nov-2009 17:05

I can confirm, it is 100% not possible for any CSR to remove shaping via any method from a Big Time customer, they do not have access to any system capable of doing so (not that one actually exists).

The way traffic management is applied means it is not possible to single out someone on the plan and remove traffic shaping from them.

How do I know this? I am a product manager at Telecom for broadband and it is part of my job to 'look after' this plan.

Tarawera Ultra 2015 done, bring on 2016

Aaroona

3065 posts

Uber Geek

#277972 30-Nov-2009 17:10

doozy: I can confirm, it is 100% not possible for any CSR to remove shaping via any method from a Big Time customer, they do not have access to any system capable of doing so (not that one actually exists).

The way traffic management is applied means it is not possible to single out someone on the plan and remove traffic shaping from them.

How do I know this? I am a product manager at Telecom for broadband and it is part of my job to 'look after' this plan.

Thanks for putting that stupid claim to rest, doozy.

Also, have you looked at my account lately to see how far from the exchange I am? You said you were going to get back to me.

Cheers/

doozy

245 posts

Master Geek

Trusted

#277974 30-Nov-2009 17:11

Aaroona:
doozy: I can confirm, it is 100% not possible for any CSR to remove shaping via any method from a Big Time customer, they do not have access to any system capable of doing so (not that one actually exists).

The way traffic management is applied means it is not possible to single out someone on the plan and remove traffic shaping from them.

How do I know this? I am a product manager at Telecom for broadband and it is part of my job to 'look after' this plan.

Thanks for putting that stupid claim to rest, doozy.

Also, have you looked at my account lately to see how far from the exchange I am? You said you were going to get back to me.

Cheers/

My apologies, no excuse but its been a busy week, will do

Tarawera Ultra 2015 done, bring on 2016

cafeg

697 posts

Ultimate Geek

Trusted

#277977 30-Nov-2009 17:20

Doozy..
when do you think the usage meter will be fixed..
mine has been reading 0.0 since the start of november.
I am on total home with bigtime..

doozy

245 posts

Master Geek

Trusted

#277982 30-Nov-2009 17:30

cafeg: Doozy..
when do you think the usage meter will be fixed..
mine has been reading 0.0 since the start of november.
I am on total home with bigtime..

I am hoping by the 12th Dec at the latest

Tarawera Ultra 2015 done, bring on 2016

cafeg

697 posts

Ultimate Geek

Trusted

#277988 30-Nov-2009 17:44

Doozy:
thanks for the info on that..

Aaroona:
they have been talking about that streaming problem before from that site here:
http://forums.winamp.com/showthread.php?postid=2283854
You might be able to find a solution on here..

cafeg

697 posts

Ultimate Geek

Trusted

#277990 30-Nov-2009 17:52

Aaroona:
do a google search for:
bb1-ash-p15-0.atdn.net
and there has been problems with that exact same ip/router in the past before..

nate

6461 posts

Uber Geek

Moderator

Trusted

Lifetime subscriber

#278039 30-Nov-2009 20:13

doozy: I can confirm, it is 100% not possible for any CSR to remove shaping via any method from a Big Time customer, they do not have access to any system capable of doing so (not that one actually exists).

I always amazes me when people post about this. Whether it exists or not, if you are onto a good thing (such as unshaped traffic or free internet through a billing error), why would you post it in public forums for it to be discovered?

Lay low, shut up and enjoy.

nzpat

167 posts

Master Geek

#278045 30-Nov-2009 20:46

Doozy, your plan sucks.
Im shifting Isp after being with telecom since 1996.

Sheagae

193 posts

Master Geek

#278060 30-Nov-2009 21:33

Doozy, have you seen this thread: http://www.geekzone.co.nz/forums.asp?forumid=39&topicid=50119

I know for a fact the usage meter is telling me lies. And then I read in this thread that some people have 0MB showing for their stats. Meanwhile I'm getting charged 1.5 - 2 times the amount. This doesnt add up..

rossmnz

507 posts

Ultimate Geek

#278106 30-Nov-2009 23:25

patznz: Doozy, your plan sucks.
Im shifting Isp after being with telecom since 1996.

Bahahahaha

Question: If i use a VPN to download my er....beta releases etc via torrents would this still be "shaped" on bigtime?

The force is strong with this one!

tunafish

93 posts

Master Geek

#278135 1-Dec-2009 07:11

If Big Time is shaped via a DPI (allot Sandvine etc) it is possible to have different profiles for individual users (smp subscriber management). Profiles can be QOS related, volume etc etc.

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