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Aaroona:tardtasticx:Aaroona:AvonBarksdale:
THats has to be one of the most rediculous thing I have heard.
You're telling me, that as a CSR, they have the OPTION to remove traffic shaping on BigTime?
Oh come on. I highly doubt Telecom would give that kind of flexibility to a CSR, especially since there isn't an option to remove it, being offered to customers.
I'd happily pay an extra $20 at most for them to remove that cap, but no more. $80 a month for a service that would cost telecom nearly nothing to deliver.
Oh of course, I obviously don't dispute that. BUT, the fact is, they DONT offer that, which is why I said that Telecom would give the CSR's the option to do so.
But it seems this other user mean someone who is not a CSR.
Bachelor of Computing Systems (2015)
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Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)
Sam, Auckland
doozy: I can confirm, it is 100% not possible for any CSR to remove shaping via any method from a Big Time customer, they do not have access to any system capable of doing so (not that one actually exists).
The way traffic management is applied means it is not possible to single out someone on the plan and remove traffic shaping from them.
How do I know this? I am a product manager at Telecom for broadband and it is part of my job to 'look after' this plan.
Aaroona:doozy: I can confirm, it is 100% not possible for any CSR to remove shaping via any method from a Big Time customer, they do not have access to any system capable of doing so (not that one actually exists).
The way traffic management is applied means it is not possible to single out someone on the plan and remove traffic shaping from them.
How do I know this? I am a product manager at Telecom for broadband and it is part of my job to 'look after' this plan.
Thanks for putting that stupid claim to rest, doozy.
Also, have you looked at my account lately to see how far from the exchange I am? You said you were going to get back to me.
Cheers/
cafeg: Doozy..
when do you think the usage meter will be fixed..
mine has been reading 0.0 since the start of november.
I am on total home with bigtime..
doozy: I can confirm, it is 100% not possible for any CSR to remove shaping via any method from a Big Time customer, they do not have access to any system capable of doing so (not that one actually exists).
patznz: Doozy, your plan sucks.
Im shifting Isp after being with telecom since 1996.
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