Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3
426 posts

Ultimate Geek
+1 received by user: 16

Trusted
Spark NZ
Subscriber

  Reply # 262063 7-Oct-2009 14:38
Send private message

JohnR, you're so cruel. :)

Seriously, anyone who has a problem with a Telecom service needs to contact the Telecom call centre to log the problem. Even if your problem is not able to be resolved there and then, the calls get through for analysis to identify larger problems, which helps me with my job. This is not only XT but any Telecom service.

AndI know that VF, Orcon etc all want you to do the same thing.

Mentioning your issues here (geekzone) can help especially when you're not sure if it's a network issue or not. There are lots of us here more than willing to help you out and in some cases a problem you're experiencing is such a corner case that a help desk person may not be able to help. However, the greatest help you can give yourself is to log a fault (don't forget to note the case number)

We all acknowledge that help desks and call centres cannot answer all problems but by not logging a problem you remvoe the possibility for people like JohnR and I to solve your problem.




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

426 posts

Ultimate Geek
+1 received by user: 16

Trusted
Spark NZ
Subscriber

  Reply # 262064 7-Oct-2009 14:41
Send private message

By the way we are looking very seriously whether we have XT issues. Very few reported customer problems makes this hard.




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

 
 
 
 


19651 posts

Uber Geek
+1 received by user: 3485

Trusted
Subscriber

  Reply # 262093 7-Oct-2009 15:27
Send private message

I constantly see problems where there is signal, but the little indicatoer of a connection under the signal bar becomes a dotted line and never goes solid, or becomes a not equal sign with lines thru it.

Never happened on vodafone. Once the credit is used up its back to vodafone in the N97, will give telecom another shot once I have a 850 capable phone.

When it works, its great, but so many times I get it failing to open a connection when needed, If I go to offline and then back to general then it will work. CBF troubleshooting, the rates are not that much better then VF.




Richard rich.ms

426 posts

Ultimate Geek
+1 received by user: 16

Trusted
Spark NZ
Subscriber

  Reply # 262096 7-Oct-2009 15:35
Send private message

@richms Using a WCDMA2100 only device is something we definitely do not recommend.




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

5565 posts

Uber Geek
+1 received by user: 744

Trusted
Subscriber

  Reply # 262118 7-Oct-2009 16:11
Send private message

fostercrif: Have had difficulty connecting to XT Mobile Internet Services in Whakatane over the last week- either very slow or not available. OK for voice calls or SMS



I'm in Whakatane and have used it several times over the last few days with no issues. SE W705a.

BDFL - Memuneh
58097 posts

Uber Geek
+1 received by user: 9634

Administrator
Trusted
Geekzone
Subscriber

  Reply # 262125 7-Oct-2009 16:24
Send private message

Since we are talking about problems...

Don't get me wrong - I have a XT account for personal use and just yesterday ported an old CDMA number to XT to use for data only on a 1GB plan.

However, using the Sierra Wireless USB modem I see there's good signal and connection is fine - for some time. It works for ten minutes and then data stops flowing. Or sometimes it works for one hour and then data stops flowing. sometimes I have to disconnect/connect about five times in one hour.

It happened last Sunday in Auckland, while I was at the Rydges Hotel just next to the Gen-i Tower on Federal St for example. Annoying when you're trying to do a bit of work quickly...







14 posts

Geek


  Reply # 262128 7-Oct-2009 16:28
Send private message

internet fixed on my phone. Apparently my "spot code" was removed from the data base. i have no idea what that means.

Anyone else with the same issues as me (internet doesn't want to work) then take it into the stores and they'll fix it

19290 posts

Uber Geek
+1 received by user: 2600
Inactive user


Reply # 262141 7-Oct-2009 16:42
Send private message

NealR: @richms Using a WCDMA2100 only device is something we definitely do not recommend.


To be honest its just silly

5565 posts

Uber Geek
+1 received by user: 744

Trusted
Subscriber

  Reply # 262153 7-Oct-2009 16:55
Send private message

freitasm: However, using the Sierra Wireless USB modem I see there's good signal and connection is fine - for some time. It works for ten minutes and then data stops flowing. Or sometimes it works for one hour and then data stops flowing. sometimes I have to disconnect/connect about five times in one hour.



I had that problem at TechEd. The Telecom helpdesk seemed convinced that it was an issue at my end, but you're the third person I've seen with the problem.

BDFL - Memuneh
58097 posts

Uber Geek
+1 received by user: 9634

Administrator
Trusted
Geekzone
Subscriber

  Reply # 262157 7-Oct-2009 17:00
Send private message

This problem actually happened to me with different USB modems and different handsets...




19651 posts

Uber Geek
+1 received by user: 3485

Trusted
Subscriber

  Reply # 262158 7-Oct-2009 17:00
Send private message

So far in my couple of brief tests of the 850 USB stick I have it has been ok, but really untill I am at tech next week I wont be having a reason to use it a great deal to see if its alright.




Richard rich.ms

5565 posts

Uber Geek
+1 received by user: 744

Trusted
Subscriber

  Reply # 262174 7-Oct-2009 17:21
Send private message

freitasm: This problem actually happened to me with different USB modems and different handsets...



Yeah, I had the issue with my SE W705a so I know that it's not something device-specific. I've also seen it with Windows and OS X so it's not a software issue either.

31 posts

Geek


  Reply # 262219 7-Oct-2009 19:31

what version sierra wireless card do you use.? with the 880u there was a need for a firmware update to fix data transfer problems.

BDFL - Memuneh
58097 posts

Uber Geek
+1 received by user: 9634

Administrator
Trusted
Geekzone
Subscriber

2363 posts

Uber Geek
+1 received by user: 12

Trusted
Spark

  Reply # 262252 7-Oct-2009 21:31
Send private message

freitasm: Compass 885u.



I've also suffered this. I managed to resolve it by setting up a DUN and changing the settings in the Sierra Software to enable the device radio to stay switched on and to stop the watcher auto loading. Not sure if the AP commands are required (it works either way) but I added them in anyway.


Give it a go.


nzbnw







1 | 2 | 3
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Red Hat unveils production-ready open source hyperconverged infrastructure
Posted 23-Jun-2017 22:10


Whatever ailed Vodafone broadband … seems to be fixed
Posted 23-Jun-2017 14:10


VMware NSX Meets Stringent Government Security Standards with Common Criteria Certification
Posted 22-Jun-2017 19:05


Brother launches next-generation colour laser printers and all-in- ones for business
Posted 22-Jun-2017 18:56


Intel and IOC announce partnership
Posted 22-Jun-2017 18:50


Samsung Galaxy Tab S3: Best Android tablet
Posted 21-Jun-2017 12:05


Wellington-based company helping secure Microsoft browsers
Posted 20-Jun-2017 20:51


Endace delivers high performance with new 1/10/40 Gbps packet capture card
Posted 20-Jun-2017 20:50


You can now integrate SMX security into Microsoft Office 365, Google and other cloud email platforms
Posted 20-Jun-2017 20:47


Ravensdown launches new decision-making tool HawkEye
Posted 19-Jun-2017 15:38


Spark planning to take on direct management of all consumer stores
Posted 19-Jun-2017 10:03


Qrious acquires Ubiquity
Posted 14-Jun-2017 12:21


Spark New Zealand prepares for 5G with Nokia
Posted 14-Jun-2017 12:16


The future-proof 10.5-inch iPad Pro
Posted 13-Jun-2017 18:16


Mandatory data breach reporting in Australia
Posted 13-Jun-2017 11:30



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.