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426 posts

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  # 262063 7-Oct-2009 14:38
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JohnR, you're so cruel. :)

Seriously, anyone who has a problem with a Telecom service needs to contact the Telecom call centre to log the problem. Even if your problem is not able to be resolved there and then, the calls get through for analysis to identify larger problems, which helps me with my job. This is not only XT but any Telecom service.

AndI know that VF, Orcon etc all want you to do the same thing.

Mentioning your issues here (geekzone) can help especially when you're not sure if it's a network issue or not. There are lots of us here more than willing to help you out and in some cases a problem you're experiencing is such a corner case that a help desk person may not be able to help. However, the greatest help you can give yourself is to log a fault (don't forget to note the case number)

We all acknowledge that help desks and call centres cannot answer all problems but by not logging a problem you remvoe the possibility for people like JohnR and I to solve your problem.




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

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  # 262064 7-Oct-2009 14:41
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By the way we are looking very seriously whether we have XT issues. Very few reported customer problems makes this hard.




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

 
 
 
 


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  # 262093 7-Oct-2009 15:27
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I constantly see problems where there is signal, but the little indicatoer of a connection under the signal bar becomes a dotted line and never goes solid, or becomes a not equal sign with lines thru it.

Never happened on vodafone. Once the credit is used up its back to vodafone in the N97, will give telecom another shot once I have a 850 capable phone.

When it works, its great, but so many times I get it failing to open a connection when needed, If I go to offline and then back to general then it will work. CBF troubleshooting, the rates are not that much better then VF.




Richard rich.ms

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  # 262096 7-Oct-2009 15:35
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@richms Using a WCDMA2100 only device is something we definitely do not recommend.




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  # 262118 7-Oct-2009 16:11
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fostercrif: Have had difficulty connecting to XT Mobile Internet Services in Whakatane over the last week- either very slow or not available. OK for voice calls or SMS



I'm in Whakatane and have used it several times over the last few days with no issues. SE W705a.

BDFL - Memuneh
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  # 262125 7-Oct-2009 16:24
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Since we are talking about problems...

Don't get me wrong - I have a XT account for personal use and just yesterday ported an old CDMA number to XT to use for data only on a 1GB plan.

However, using the Sierra Wireless USB modem I see there's good signal and connection is fine - for some time. It works for ten minutes and then data stops flowing. Or sometimes it works for one hour and then data stops flowing. sometimes I have to disconnect/connect about five times in one hour.

It happened last Sunday in Auckland, while I was at the Rydges Hotel just next to the Gen-i Tower on Federal St for example. Annoying when you're trying to do a bit of work quickly...







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  # 262128 7-Oct-2009 16:28
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internet fixed on my phone. Apparently my "spot code" was removed from the data base. i have no idea what that means.

Anyone else with the same issues as me (internet doesn't want to work) then take it into the stores and they'll fix it

 
 
 
 


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# 262141 7-Oct-2009 16:42
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NealR: @richms Using a WCDMA2100 only device is something we definitely do not recommend.


To be honest its just silly

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  # 262153 7-Oct-2009 16:55
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freitasm: However, using the Sierra Wireless USB modem I see there's good signal and connection is fine - for some time. It works for ten minutes and then data stops flowing. Or sometimes it works for one hour and then data stops flowing. sometimes I have to disconnect/connect about five times in one hour.



I had that problem at TechEd. The Telecom helpdesk seemed convinced that it was an issue at my end, but you're the third person I've seen with the problem.

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  # 262157 7-Oct-2009 17:00
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  # 262158 7-Oct-2009 17:00
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So far in my couple of brief tests of the 850 USB stick I have it has been ok, but really untill I am at tech next week I wont be having a reason to use it a great deal to see if its alright.




Richard rich.ms

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  # 262174 7-Oct-2009 17:21
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freitasm: This problem actually happened to me with different USB modems and different handsets...



Yeah, I had the issue with my SE W705a so I know that it's not something device-specific. I've also seen it with Windows and OS X so it's not a software issue either.

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  # 262219 7-Oct-2009 19:31
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what version sierra wireless card do you use.? with the 880u there was a need for a firmware update to fix data transfer problems.

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  # 262252 7-Oct-2009 21:31
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freitasm: Compass 885u.



I've also suffered this. I managed to resolve it by setting up a DUN and changing the settings in the Sierra Software to enable the device radio to stay switched on and to stop the watcher auto loading. Not sure if the AP commands are required (it works either way) but I added them in anyway.


Give it a go.


nzbnw







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