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10 posts

Wannabe Geek

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  #265955 22-Oct-2009 08:59
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Hi all - we're just trying to get to the bottom of this, as I personally don't work in the area I've got a few calls out to those that do - We'll let you know what's happening once we get the full story.

237 posts

Master Geek


  #265957 22-Oct-2009 09:05
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welliegeek: Not just me then - that's good :) I thought my 57GB in a 24 hour period was somewhat overstated..........

Is there any point in calling Telecom? I assume that I'm at dialup speeds until they sort it?



I think the more that complain the better !

It occurs to me we should all be demanding a credit to our account equivalent to the amount of time our account has been reduced to dial up speed.


 
 
 
 


135 posts

Master Geek


  #265958 22-Oct-2009 09:08
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kiwiscoota:
welliegeek: Not just me then - that's good :) I thought my 57GB in a 24 hour period was somewhat overstated..........

Is there any point in calling Telecom? I assume that I'm at dialup speeds until they sort it?



I think the more that complain the better !

It occurs to me we should all be demanding a credit to our account equivalent to the amount of time our account has been reduced to dial up speed.



Call placed, refernce number received, waiting hat on........ :)

245 posts

Master Geek

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  #265960 22-Oct-2009 09:11
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NZRob: Hi all - we're just trying to get to the bottom of this, as I personally don't work in the area I've got a few calls out to those that do - We'll let you know what's happening once we get the full story.


Definitely something screwed, a fault has been raised of the highest priority to sort it out, will update this thread with timeframes/resolutions etc as they come to hand

3443 posts

Uber Geek

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  #265967 22-Oct-2009 09:27
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Just happened to a few of our customers. I am doing a ring around to let them all know about it.




Ray Taylor
Taylor Broadband (rural hawkes bay)
www.ruralkiwi.com

There is no place like localhost
For my general guide to extending your wireless network Click Here




83 posts

Master Geek


  #265971 22-Oct-2009 09:40
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Just got off the phone to telecom, apparently 'almost all' of their customers are affected, and the excess should be removed in a day or two. Judging by their inability to tell me when normal metering will resume, I think it is still broken, so look forward to another day of really high usage, regardless of how much you use.

I actually phoned them yesterday saying that the meter was broken, as it was operating about 14hours behind realtime, but I was told that everything was working fine...

43 posts

Geek

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Spark NZ

  #266061 22-Oct-2009 12:58
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UPDATE:

ETA for disabling the BB usage meters is 1.00pm, customers will be presented with a "service unavailable" message with a link through to a service events site for information/updates. Billing are looking at stopping billing runs to prevent bills being sent out with overage charges.) - Thanks to NZRob for this information :)





The views expressed in the post above are my views only and unless stated do not represent the views of my employer.....

It's only an informed decision when the information comes from an informed source


Speedtest @ Work

 
 
 
 


245 posts

Master Geek

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  #266065 22-Oct-2009 13:06
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doozy:
NZRob: Hi all - we're just trying to get to the bottom of this, as I personally don't work in the area I've got a few calls out to those that do - We'll let you know what's happening once we get the full story.


Definitely something screwed, a fault has been raised of the highest priority to sort it out, will update this thread with timeframes/resolutions etc as they come to hand


Can confirm the cause has been identified and resolved, people who were throttled by this last night will be unthrottled shortly and working through the billing side of it now but I expect that will be sorted out by the end of the day as well.




Tarawera Ultra 2015 done, bring on 2016

3g

331 posts

Ultimate Geek


  #266081 22-Oct-2009 13:26
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Can confirm the cause has been identified and resolved, people who were throttled by this last night will be unthrottled shortly and working through the billing side of it now but I expect that will be sorted out by the end of the day as well.



When do we get to throttle those who caused the problem?


NH

237 posts

Master Geek


#266106 22-Oct-2009 14:50
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NMcPherson: UPDATE:

ETA for disabling the BB usage meters is 1.00pm, customers will be presented with a "service unavailable" message with a link through to a service events site for information/updates. Billing are looking at stopping billing runs to prevent bills being sent out with overage charges.) - Thanks to NZRob for this information :)



As at 14.37hrs,   the usage information is limited to the initial summary screen,  which in my case still shows Total Usage 23490.81MB of 20480MB,  the click through to more details now results in the only following information.

Your Telecom Disclaimer
This account information is based upon information received by us to date. Information and calls from other telecommunication providers (eg overseas and 0900 calls), or information and calls still being processed by our systems may not be reflected in the information shown. All prices quoted on Your Telecom include GST unless otherwise specified.
Sadly,  no information as to what is happening or link to the service status.

The service status page shows


Some customers may be experiencing problems with their usage meter. Our technicians are currently working on this problem. At this stage our representatives are unable to provide any additional information. We apologise for any inconvenience and thank you for your patience.




Of course the more important issue is the speed throttling not the usage meter as such, and I'm still stuck with dial up speed

939 posts

Ultimate Geek


  #266109 22-Oct-2009 14:53
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doozy:
Can confirm the cause has been identified and resolved, people who were throttled by this last night will be unthrottled shortly and working through the billing side of it now but I expect that will be sorted out by the end of the day as well.


Did someone multiply by 1024 instead of divide when calculating the MBs? :)

93 posts

Master Geek


  #266143 22-Oct-2009 16:25
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situation appears to be fixed, just restarted my router and am back at full speed after being capped all day.

237 posts

Master Geek


  #266144 22-Oct-2009 16:30
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Kalaren: situation appears to be fixed, just restarted my router and am back at full speed after being capped all day.


Yeap same here and I just received an email from Telecom apologising for the "frustrating experience"

8348 posts

Uber Geek

Subscriber

  #266311 23-Oct-2009 10:21
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looks like the usage meter is offline. Our usage at work went from 14.33 gig use on Wednesday to 46.22 used yesterday. Haven't been able to access to see what it currently is today. I just about died when i say yesterday's usage. Someone at work would have had to download a couple of Blu-rays to use this up. We're on a 60 gig business plan.

This is all I get when I access our account..

"Your Telecom Disclaimer
This account information is based upon information received by us to date. Information and calls from other telecommunication providers (eg overseas and 0900 calls), or information and calls still being processed by our systems may not be reflected in the information shown. All prices quoted on Your Telecom include GST unless otherwise specified."




Regards,

Old3eyes


1054 posts

Uber Geek


  #266362 23-Oct-2009 13:22
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Not sure how much we've used, for the last two days it wasnt showing any usage and now when I log in the meter is not even working :-/

I've noticed pages are starting to slow down. Might try restarting the router, kind of annoying when one cant view their usage!!!

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