Telecom Big Time plan trouble thread

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Big Time plan trouble thread

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5 posts

Wannabe Geek

#324149 28-Apr-2010 13:01

k1wi: When I click "check connectivity" on my Thompson TG585v7 I two big fat red X's as follows:

Disabled/Not OKConnectivity to DNS Server 1 (202.27.158.40)
Disabled/Not OKConnectivity to DNS Server 2 (202.27.156.72)

That said, whenever I've checked that it's been the case and I'm able to browse the internet fine...

[Add] BTW connectivity to Gateway (210.55.69.216) is fine [/Add]

That's an easy one k1wi. The connectivity test in the Tompson TG585v7 use's "pinging" to confirm connectivity and both of those DNS servers will not respond to ping requests.

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DravidDavid

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#324159 28-Apr-2010 13:13

tdgeek:
Some do have rather high expectations of a $60 plan of this nature, but things are gettig there

Probably because when we talk to our friends in the states about our internet problems their reply is "What is t...t...traffic shaping...?" We have high expectations because we know we are still getting slapped in the face when it comes to the price of information and the service we get for the money we are paying compaired to the rest of the world.

In saying that, as long as Ventrilo is fixed...I am a happy chappy.

shiroshadows

165 posts

Master Geek

#324162 28-Apr-2010 13:21

tdgeek: Hi Kilack

Tks for your detailed response.

Yes, your points do carry weight, I can see that the communication or lack thereof has been a clear issue amongst many on here. Those of us at Telecom on here can only pass on what we know, it's not intentional.

I was more referring to the false assumptions that do happen, and that get taken as fact, leading to some harsh comments, I dont feel that helps us a lot, nor does it help forum readers who are seeking real information, that can get lost in the mix of commentary. As you can see from Doozy's recent posts, things are being looked at and acted upon, but it may be unrealistic to expect everybody to have everything the way they want it. Some do have rather high expectations of a $60 plan of this nature, but things are gettig there

Cheers

Tony

So the actions so far, were to patch up the two bypasses people have been using to get reasonable speeds?

The plan clearly states that it is not for gaming or downloading but there is proof in this very thread that Telecom has made improvements to both of these from customer feedback. The traffic shaping was always going to be constantly updated/changed/modified as users habits changed and workarounds become more public. You would be naive to believe the service would 100% satisfy and perform in all the right places all of the time.

However you forget it originally said it was good for downloading and online gaming.
This caused people to enter contracts in order to use bigtime. Now they're bound and their service performance as been cut down by round bout 90%
I'm not stuck on a contract, luckily. But for those people that are, how do you think they feel?

shiroshadows

165 posts

Master Geek

#324163 28-Apr-2010 13:23

I also see Telecom got a very negative mentioning in the "Canta" magazine (University of Canterbury Mag)

tdgeek

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#324165 28-Apr-2010 13:25

Hi DravidDavid
Probably because when we talk to our friends in the states about our internet problems their reply is "What is t...t...traffic shaping...?"

I did discuss the US earlier population and that most of their internet is national is a far different scenario to us in NZ. I have been there many times I am well aware of their internet. Same issues as us for rural areas, same reasons. I did however read an article last year that some NYC ISP's and national ones are considering targetting P2P. Not re cost, but re congestion, so traffic management may well become an issue there.

zl4plm

36 posts

Geek

#324212 28-Apr-2010 14:15

tdgeek: Hi Kilack

Tks for your detailed response.

Yes, your points do carry weight, I can see that the communication or lack thereof has been a clear issue amongst many on here. Those of us at Telecom on here can only pass on what we know, it's not intentional.

I was more referring to the false assumptions that do happen, and that get taken as fact, leading to some harsh comments, I dont feel that helps us a lot, nor does it help forum readers who are seeking real information, that can get lost in the mix of commentary. As you can see from Doozy's recent posts, things are being looked at and acted upon, but it may be unrealistic to expect everybody to have everything the way they want it. Some do have rather high expectations of a $60 plan of this nature, but things are gettig there

Cheers

Tony

I expect a 60 dollar plan to be allow me to browse at a reasonable speed, download at least a virus update or video driver in somewhat faster speed than 4k a second on a 4mb line speed and I do not expect to have to reload page after page because the page data is lost? through poor performance.

perhaps my expectation of telecom offering a decent service for normal non p2p or gamers is expecting too much then!

I shall have to consider whether I move all of my services off telecom then if 60 dollars a month isnt of worth to you.

the service that BT is offering at the moment is terrible ....

and I would suspect that the telecoms regulator will agree too

regardless of traffic shaping etc I expect normal everyday browing and the odd download inside a normal pc users work to be of a decent quality - it isnt.

your DNS servers are at least one time a day not reachable - which causes my applications to throw up errors on my NAS as it cannot resolve names, on sunday night there was continual loss of http routing and DNS, at least 4 times that evening I had to reboot the DSL modem to restablish routing.

none of which I call a decent service for 60 bucks a month.

my expectations are not high ... I am not a heavy p2p user nor gamer ... but I expect to be able to browse and use skype etc occasionally and it work.

seems telecoms internet infrastructure is no different to its mobile network ... flakey.

a business that does not listen to its customers is one that will never gain a healthy interest from them.

the first time they can walk ... they will.

dont believe me ...? I used to work for VF ...we learnt the hard way about listening to customers in Japan ....

start delivering a decent service ..... thats all any of us want.

sbiddle

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Biddle Corp

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#324241 28-Apr-2010 15:00

DravidDavid:
tdgeek:
Some do have rather high expectations of a $60 plan of this nature, but things are gettig there

Probably because when we talk to our friends in the states about our internet problems their reply is "What is t...t...traffic shaping...?" We have high expectations because we know we are still getting slapped in the face when it comes to the price of information and the service we get for the money we are paying compaired to the rest of the world.

In saying that, as long as Ventrilo is fixed...I am a happy chappy.

You've obviously never read about the US internet market if you believe they don't have traffic shaping. Google the issues with Comcast and class actions that people tried to take against them!

DravidDavid

1907 posts

Uber Geek

#324260 28-Apr-2010 15:33

sbiddle:
You've obviously never read about the US internet market if you believe they don't have traffic shaping. Google the issues with Comcast and class actions that people tried to take against them!

Only a few ISPs do it. Most of the gamers I play with steer clear of ComCarp, BellSouth...ect...That do that sort of thing.

Even if traffic shaping is in effect, its only like a 10% decrease in speed rather than .5 of the connection we should be getting. They complain about getting throttled at 75% of their connection speed after ripping 250GB. And even then they still go faster than the fastest broadband you can get here.

ptinson

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#324281 28-Apr-2010 16:03

doozy:
jofizz: First post to this thread.
I'm having ongoing issues with BigTime broadband.
I've purchased a new modem, and had that replaced (perhaps unnecessarily) but issues are on going.
The issue seems to be DNS related.
The modem (Belkin) will connect to ADSL, and connect to "internet" i.e. sign in to telecom.
However, no "internets" is then forthcoming. I get "attempting to resolve" errors, and other unusual behavior.

This morning I've changed the routers DNS to use OpenDNS, and so far it seems to be working, other than having to reload a page once or twice to get it to load.

Is anyone else having issues that seem DNS related? What can I try next?

Cheers,
Joseph

That's an odd issue to have ... were you using TC DNS when having the issue (if so do you know what addresses)? I would say the issue with using OpenDNS is that the traffic goes out of the country then back in to do simple DNS transactions which would add latency to the request ...

Its a very odd thing to have happen.
If you get a chance and are willing can you set your modem to use the DNS servers given automatically and PM me the following details:

* DNS Server IP's given to your modem
* The current IP your modem was given

The other issues with using external DNS is that you most likely will not be sent to the local CDN for things like google and akamai.

Regards
Paul

meat popsicle

deviat

4 posts

Wannabe Geek

#324282 28-Apr-2010 16:04

Ragnor: snip snip snip

It's a classic case of treating the symptons not the cause leading to more symptons, why not just deal with the problem users downloading terabytes?

Exactly, it would be easy to add additional traffic management to the top 10% of downlaoders and put them into a secondary bandwidth pool until the end of the month.

I recall the last Traffic Managed plan I was on in Australia did exactly this. The top 10% were bumped into a smaller bandwidth pool, this was reset each month.

This prevents the current situation (which always seem to happen with unlimited plans) of the minority ruining it for the majority.

tdgeek

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#324302 28-Apr-2010 16:33

zl4plm

Your expectations are more than reasonable, clearly. But, the issues you have do not appear to be Big Time nor an issue for everyone else on the DSL network. But obviosuly there is something amiss relating to your connection. Either in your home, or on our network relating to your specific connection.

I am at home, supposedly painting but also playing with my new bike, so please feel free to PM me your broadband phone number and I will look into it tomorrow

Cheers
Tony

ArranH

161 posts

Master Geek

#324304 28-Apr-2010 16:35

tdgeek: Hi Kilack

Tks for your detailed response.

Yes, your points do carry weight, I can see that the communication or lack thereof has been a clear issue amongst many on here. Those of us at Telecom on here can only pass on what we know, it's not intentional.

I was more referring to the false assumptions that do happen, and that get taken as fact, leading to some harsh comments, I dont feel that helps us a lot, nor does it help forum readers who are seeking real information, that can get lost in the mix of commentary. As you can see from Doozy's recent posts, things are being looked at and acted upon, but it may be unrealistic to expect everybody to have everything the way they want it. Some do have rather high expectations of a $60 plan of this nature, but things are gettig there

Cheers

Tony

Once again someone plays the 'what do you expect card'.

It doesn't matter if its $6 or $600, the service should be usable and shouldn't be shaped during offpeak hours. It shouldn't be judged by how much we pay, Telecom decided to offer the product for that prive, they should be held to a reasonable standard of service and to any promises they made.

On a side note, BT just started offering 20mb connections which are unshaped for a very reasonable price.

Ragnor

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#324330 28-Apr-2010 17:28

juha: When I heard of Big Time, I was curious how it would be compatible with the DSL bandwidth provisioning of 32kbit/s on average over a 15 minute period, per user and month. Works out at around 10GB of data per user and month.

You might want to double check this but fairly certain the 32kbit CIR does not apply to Xtra, which is one of the major bug bears other ISP's have with backhaul regulations.

Also you can probably prove backhaul from the exchange/cabinet to the ISP core/handover or whatever you want to call it... isn't the issue on Big Time by testing a download from:
http://zeus.geek.nz/

Ragnor

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#324332 28-Apr-2010 17:31

Talkiet:
tdgeek: [snip]
It would have been far easier not to provide a unique, unlimited plan, as it is clear that it is difficult, and I assume this is why no other ISP offers one. [snip]

Actually Tony, as has been pointed out in this thread, Actrix do offer an unlimited ADSL plan here in NZ. Their current, discounted price as per their website is $496/month :-/

Cheers - N :-)

I think Worldnet and Megatel offer unlimited plans too.

In AU there's AAPT (who are owned by Telecom), I believe TPG and Exetel will soon be launching unlimited plans also.

Ragnor

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#324341 28-Apr-2010 17:49

crazed:

If residential/commercial Bandwidth prices are directly related to the cost of accessing, using, maintaining the SX cable, then why isn't Local NZ based traffic reduced heavily in price?

Wouldn't it be be beneficial to NZ, to drop the price of NZ local traffic and cap international traffic? Alot of NZ ISP's charge the exact same price for international traffic as they do for national(nz) traffic.

Paraphrased from Insane's post in the FX - Telecom peering thread:

ISP's typically pay $$ for:

- Using the DSL port in the exchange/cabinet
- Interconnection fees for UBA, EUBA/HSNS (Telecom Wholesale products/services)
- Backhaul fees to get data across the country
- Then possibly pay again for a layer 2 service to get it to the ISP's physical location
- Then finally for National and International transit.

So you can see it's multiple factors.

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