Telecom Big Time plan trouble thread

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1892 posts

Uber Geek

# 328264 9-May-2010 19:16

Your only syncing at 2mbps so you will only get 2mbps.

Contact Telecom and tell them that your connection with BigTime is very poor. Tell us what happens :)

It will be interesting to know what they tell you.

Sometimes what you don't get is a blessing in disguise!

rygrass

134 posts

Master Geek

# 328274 9-May-2010 19:58

Well looking at those stats something might be wrong his end

Like jeffreyh we need more stats. Because they may be a fault on his line effecting his adsl connection ( Just might be coincidental that when he switch to BT he got a fault )
Factors like Distance from Exchange / Cabinet might come into he might be 4-7km out Dslam

Flashcards

95 posts

Master Geek

Trusted

flashcards.co.nz

# 328823 11-May-2010 11:04

jeffreyh: No,

Thats no very good your stats should also include attenuation, noise margin and mode. Is that all you got from your router or did you just provide a summary. Since you only have 2M down it explains your speedtest results

Ok, found more in the router:

Line Mode     G.DMT       Line State     Show Time
Latency Type     Interleave     Line Up Time     00:00:02:26
Line Coding     Trellis On     Line Up Count     1

Statistics                    Downstream     Upstream
Line Rate                   2016 Kbps     736 Kbps
Attainable Line Rate    2304 Kbps     920 Kbps
Noise Margin              12.6 dB     13.0 dB
Line Attenuation         47.0 dB     28.5 dB
Output Power             7.7 dBm     12.1 dBm

DravidDavid

1892 posts

Uber Geek

# 328950 11-May-2010 15:10

"Line Rate: 2016 Kbps / 736 Kbps"

This means your highest possible download rate will be 2.016Mb/s or roughly 252KB/s

This is a very poor connection which can be explained by the massive line attenuation. Its 47db. Which means you are roughly 3403 meters away from the exchange. Considering optimal conditions, you should be able to get around 5Mb/s.

Sometimes what you don't get is a blessing in disguise!

Flashcards

95 posts

Master Geek

Trusted

flashcards.co.nz

# 328974 11-May-2010 15:46

DravidDavid: "Line Rate: 2016 Kbps / 736 Kbps"

This means your highest possible download rate will be 2.016Mb/s or roughly 252KB/s

This is a very poor connection which can be explained by the massive line attenuation. Its 47db. Which means you are roughly 3403 meters away from the exchange. Considering optimal conditions, you should be able to get around 5Mb/s.

Hopefully Telecom will help on this one??

Talkiet

4181 posts

Uber Geek

Trusted

# 328978 11-May-2010 15:52

Flashcards:
DravidDavid: "Line Rate: 2016 Kbps / 736 Kbps"

This means your highest possible download rate will be 2.016Mb/s or roughly 252KB/s

This is a very poor connection which can be explained by the massive line attenuation. Its 47db. Which means you are roughly 3403 meters away from the exchange. Considering optimal conditions, you should be able to get around 5Mb/s.

Hopefully Telecom will help on this one??

Apart from the obvious things, the best thing to do here is to phone the helpdesk and ask if they can run a test on your line. Be clear that you are querying the quality of the ADSL line, and you are not calling about Bigtime performance.

Things you can check yourself...

- Try another filter/splitter, they have been known to just fail.
- Check to make sure all phones (including your sky box) have filters.
- Try plugging into the master jack if you can.
- Unplug all other devices (including Sky) and see if that helps.
- Do you have a monitored alarm - these are often hardwired into the cabling in the roof and may not have a filter.
- Have you got another router you can test to see if it gives the same results?

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Flashcards

95 posts

Master Geek

Trusted

flashcards.co.nz

# 328981 11-May-2010 15:56

Talkiet:
Flashcards:
DravidDavid: "Line Rate: 2016 Kbps / 736 Kbps"

This means your highest possible download rate will be 2.016Mb/s or roughly 252KB/s

This is a very poor connection which can be explained by the massive line attenuation. Its 47db. Which means you are roughly 3403 meters away from the exchange. Considering optimal conditions, you should be able to get around 5Mb/s.

Hopefully Telecom will help on this one??

Apart from the obvious things, the best thing to do here is to phone the helpdesk and ask if they can run a test on your line. Be clear that you are querying the quality of the ADSL line, and you are not calling about Bigtime performance.

Things you can check yourself...

- Try another filter/splitter, they have been known to just fail.
- Check to make sure all phones (including your sky box) have filters.
- Try plugging into the master jack if you can.
- Unplug all other devices (including Sky) and see if that helps.
- Do you have a monitored alarm - these are often hardwired into the cabling in the roof and may not have a filter.
- Have you got another router you can test to see if it gives the same results?

Cheers - N

The Rouer is brand new. I wanted to eliminate that as a source of the problem. We do not have Sky etc here. All phone jacks have filters and changing filters has not helped.

I feel that this IS a BT problem because it only happens when I switch to BT. =) Then again, I never noted down all these stats when I was on another plan. =(

Talkiet

4181 posts

Uber Geek

Trusted

# 328985 11-May-2010 16:00

Flashcards:
Talkiet:
Flashcards:
DravidDavid: "Line Rate: 2016 Kbps / 736 Kbps"

This means your highest possible download rate will be 2.016Mb/s or roughly 252KB/s

This is a very poor connection which can be explained by the massive line attenuation. Its 47db. Which means you are roughly 3403 meters away from the exchange. Considering optimal conditions, you should be able to get around 5Mb/s.

Hopefully Telecom will help on this one??

Apart from the obvious things, the best thing to do here is to phone the helpdesk and ask if they can run a test on your line. Be clear that you are querying the quality of the ADSL line, and you are not calling about Bigtime performance.

Things you can check yourself...

- Try another filter/splitter, they have been known to just fail.
- Check to make sure all phones (including your sky box) have filters.
- Try plugging into the master jack if you can.
- Unplug all other devices (including Sky) and see if that helps.
- Do you have a monitored alarm - these are often hardwired into the cabling in the roof and may not have a filter.
- Have you got another router you can test to see if it gives the same results?

Cheers - N

The Rouer is brand new. I wanted to eliminate that as a source of the problem. We do not have Sky or an Alarm here. All phone jacks have filters and changing filters has not helped.

I feel that this IS a BT problem because it only happens when I switch to BT. =)

Hmmm, knowing about the network I can say with reasonable certainty that the physical line characteristics can not be affected by the BB plan you are subscribed to. The ADSL port profile for our Bigtime customers are the same as those for the Pro plans.

One way to test this would be to ask for the helpdesk to enable interleaving (if you currently have it off) or disable it (if it's on now)... That should result in the ADSL profile being changed on your port - the only change will be to the interleaving - the other parameters are the same.

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Flashcards

95 posts

Master Geek

Trusted

flashcards.co.nz

# 328986 11-May-2010 16:01

Talkiet:
Flashcards:
Talkiet:
Flashcards:
DravidDavid: "Line Rate: 2016 Kbps / 736 Kbps"

This means your highest possible download rate will be 2.016Mb/s or roughly 252KB/s

This is a very poor connection which can be explained by the massive line attenuation. Its 47db. Which means you are roughly 3403 meters away from the exchange. Considering optimal conditions, you should be able to get around 5Mb/s.

Hopefully Telecom will help on this one??

Apart from the obvious things, the best thing to do here is to phone the helpdesk and ask if they can run a test on your line. Be clear that you are querying the quality of the ADSL line, and you are not calling about Bigtime performance.

Things you can check yourself...

- Try another filter/splitter, they have been known to just fail.
- Check to make sure all phones (including your sky box) have filters.
- Try plugging into the master jack if you can.
- Unplug all other devices (including Sky) and see if that helps.
- Do you have a monitored alarm - these are often hardwired into the cabling in the roof and may not have a filter.
- Have you got another router you can test to see if it gives the same results?

Cheers - N

The Rouer is brand new. I wanted to eliminate that as a source of the problem. We do not have Sky or an Alarm here. All phone jacks have filters and changing filters has not helped.

I feel that this IS a BT problem because it only happens when I switch to BT. =)

Hmmm, knowing about the network I can say with reasonable certainty that the physical line characteristics can not be affected by the BB plan you are subscribed to. The ADSL port profile for our Bigtime customers are the same as those for the Pro plans.

One way to test this would be to ask for the helpdesk to enable interleaving (if you currently have it off) or disable it (if it's on now)... That should result in the ADSL profile being changed on your port - the only change will be to the interleaving - the other parameters are the same.

Cheers - N

Thanks I will contact them.

powerforce

162 posts

Master Geek

# 329304 12-May-2010 12:19

Ok, found more in the router:

Line Mode     G.DMT       Line State     Show Time
Latency Type     Interleave     Line Up Time     00:00:02:26
Line Coding     Trellis On     Line Up Count     1

Statistics                    Downstream     Upstream
Line Rate                   2016 Kbps     736 Kbps
Attainable Line Rate    2304 Kbps     920 Kbps
Noise Margin              12.6 dB     13.0 dB
Line Attenuation         47.0 dB     28.5 dB
Output Power             7.7 dBm     12.1 dBm

looks to me like your line attenuation is causing your slow speeds.
47db noise margin would suggest that the physical wiring either in your house or between your house and the exchange is faulty.
That OR your very far away from the exchange..

Flashcards

95 posts

Master Geek

Trusted

flashcards.co.nz

# 329315 12-May-2010 12:34

powerforce:

Ok, found more in the router:

Line Mode     G.DMT       Line State     Show Time
Latency Type     Interleave     Line Up Time     00:00:02:26
Line Coding     Trellis On     Line Up Count     1

Statistics                    Downstream     Upstream
Line Rate                   2016 Kbps     736 Kbps
Attainable Line Rate    2304 Kbps     920 Kbps
Noise Margin              12.6 dB     13.0 dB
Line Attenuation         47.0 dB     28.5 dB
Output Power             7.7 dBm     12.1 dBm

looks to me like your line attenuation is causing your slow speeds.
47db noise margin would suggest that the physical wiring either in your house or between your house and the exchange is faulty.
That OR your very far away from the exchange..

So what are reasonable attenuation figures? What should I be aiming for?

l43a2

1541 posts

Uber Geek

Trusted

# 329319 12-May-2010 12:39

Bandwidth (Up/Down) [kbps/kbps]: 956 / 14.487
Data Transferred (Sent/Received) [kB/kB]: 0,00 / 0,00
Output Power (Up/Down) [dBm]: 12,5 / 0,0
Line Attenuation (Up/Down) [dB]: 8,5 / 17,0
SN Margin (Up/Down) [dB]: 7,0 / 14,0

these are my figures, im connected to one of them roadside cabinets

cheap secure seedboxes

Flashcards

95 posts

Master Geek

Trusted

flashcards.co.nz

# 329321 12-May-2010 12:41

l43a2: Bandwidth (Up/Down) [kbps/kbps]: 956 / 14.487
Data Transferred (Sent/Received) [kB/kB]: 0,00 / 0,00
Output Power (Up/Down) [dBm]: 12,5 / 0,0
Line Attenuation (Up/Down) [dB]: 8,5 / 17,0
SN Margin (Up/Down) [dB]: 7,0 / 14,0

these are my figures, im connected to one of them roadside cabinets

Thanks, that is a very low noise figure. I will have to track down the issue. Thanks for all the forensic work guys!

l43a2

1541 posts

Uber Geek

Trusted

# 329322 12-May-2010 12:43

Flashcards:
l43a2: Bandwidth (Up/Down) [kbps/kbps]: 956 / 14.487
Data Transferred (Sent/Received) [kB/kB]: 0,00 / 0,00
Output Power (Up/Down) [dBm]: 12,5 / 0,0
Line Attenuation (Up/Down) [dB]: 8,5 / 17,0
SN Margin (Up/Down) [dB]: 7,0 / 14,0

these are my figures, im connected to one of them roadside cabinets

Thanks, that is a very low noise figure. I will have to track down the issue. Thanks for all the forensic work guys!

http://telecomwholesale.co.nz/maps

this mite help you figure out if your connected to an exchange or cabinet

cheap secure seedboxes

Flashcards

95 posts

Master Geek

Trusted

flashcards.co.nz

# 329323 12-May-2010 12:45

l43a2:
Flashcards:
l43a2: Bandwidth (Up/Down) [kbps/kbps]: 956 / 14.487
Data Transferred (Sent/Received) [kB/kB]: 0,00 / 0,00
Output Power (Up/Down) [dBm]: 12,5 / 0,0
Line Attenuation (Up/Down) [dB]: 8,5 / 17,0
SN Margin (Up/Down) [dB]: 7,0 / 14,0

these are my figures, im connected to one of them roadside cabinets

Thanks, that is a very low noise figure. I will have to track down the issue. Thanks for all the forensic work guys!

http://telecomwholesale.co.nz/maps

this mite help you figure out if your connected to an exchange or cabinet

Thanks for the link! I'm in a 'Cabinet' Zone apparently...the opposite side of the road is Exchange connected. Funny that.

"Cabinet Name: TNA/AT
Upgrade Scheduled: Dec 2011"

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