Telecom Big Time plan trouble thread

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45 posts

Geek

#329512 12-May-2010 20:48

Flashcards:
l43a2: Bandwidth (Up/Down) [kbps/kbps]: 956 / 14.487
Data Transferred (Sent/Received) [kB/kB]: 0,00 / 0,00
Output Power (Up/Down) [dBm]: 12,5 / 0,0
Line Attenuation (Up/Down) [dB]: 8,5 / 17,0
SN Margin (Up/Down) [dB]: 7,0 / 14,0

these are my figures, im connected to one of them roadside cabinets

Thanks, that is a very low noise figure. I will have to track down the issue. Thanks for all the forensic work guys!

Have you read the following?

GUIDE: Are you experiencing poor ADSL connect rates or disconnections?

It gives some good tips to resolving speed issues.

Lenovo

Lenovo computer and accessories deals (affiliate link).

Crucius

55 posts

Master Geek

#329761 13-May-2010 13:19

So I'm a little confused about this cabinet/exchange thing.

Specifically, I'm looking at telecom's map thing, and I can't figure out the distance from my house to the exchange.

Could someone have a go at working it out, I'm on Liston Crescent in Hamilton.
The maps thing shows I'm in a zone with an exchange, but not a cabinet.
http://telecomwholesale.co.nz/maps

EDIT: Here is my connection info, if that helps at all:

Link Information

Uptime:
0 days, 5:42:34

DSL Type:
G.992.5 annex A

Bandwidth (Up/Down) [kbps/kbps]:
921 / 4.431

Data Transferred (Sent/Received) [kB/kB]:
0,00 / 0,00

Output Power (Up/Down) [dBm]:
12,0 / 18,0

Line Attenuation (Up/Down) [dB]:
17,0 / 33,5

SN Margin (Up/Down) [dB]:
12,0 / 12,0

Vendor ID (Local/Remote):
TMMB / BDCM

Loss of Framing (Local/Remote):
0 / 0

Loss of Signal (Local/Remote):
0 / 0

Loss of Power (Local/Remote):
0 / 0

Loss of Link (Remote):
0

Error Seconds (Local/Remote):
0 / 0

FEC Errors (Up/Down):
0 / 0

CRC Errors (Up/Down):
0 / 55

HEC Errors (Up/Down):
1.817 / 44

Ragnor

8085 posts

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#329768 13-May-2010 13:45

Crucius: So I'm a little confused about this cabinet/exchange thing.

Specifically, I'm looking at telecom's map thing, and I can't figure out the distance from my house to the exchange.

Could someone have a go at working it out, I'm on Liston Crescent in Hamilton.
The maps thing shows I'm in a zone with an exchange, but not a cabinet.
http://telecomwholesale.co.nz/maps

It doesn't show exactly where the exchanges or cabinets are located just the areas they cover.

Two things you need to consider are:

1: Longer line lenth = higher attenutation (signal loss) = Lower adsl sync speed (line rate)
2: Bad quality lines or interal house wiring = higher attenuation (signal loss) = Lower adsl sync speed) (line rate)

A quick google for the Hamilton East exchange location turned up this location
http://zoomin.co.nz/map/nz/hamilton/hamilton/galloway+street/127/

You are within 2km of the exchange "as the crow flys" but obviously the phone lines follow roads and other odd paths. I would say 4Mb is a bit low (and your attenutation is a bit high) for your distance from the exchange.

I would look at your house wiring, how many jacks points... monitored alarm? Maybe get a ADSL master filter/spliter installed.

pinkydot

247 posts

Master Geek

#329920 13-May-2010 20:33

Flashcards:
l43a2:
Flashcards:
l43a2: Bandwidth (Up/Down) [kbps/kbps]: 956 / 14.487
Data Transferred (Sent/Received) [kB/kB]: 0,00 / 0,00
Output Power (Up/Down) [dBm]: 12,5 / 0,0
Line Attenuation (Up/Down) [dB]: 8,5 / 17,0
SN Margin (Up/Down) [dB]: 7,0 / 14,0

these are my figures, im connected to one of them roadside cabinets

Thanks, that is a very low noise figure. I will have to track down the issue. Thanks for all the forensic work guys!

http://telecomwholesale.co.nz/maps

this mite help you figure out if your connected to an exchange or cabinet

Thanks for the link! I'm in a 'Cabinet' Zone apparently...the opposite side of the road is Exchange connected. Funny that.

"Cabinet Name: TNA/AT
Upgrade Scheduled: Dec 2011"

yeah i have the same similiar issue with Flashcards too..
still waiting for the roadside cabinets scheduled for Sept 2010..
see what will happen after that
cos test everything unplug all the device it still the same lol

tdgeek

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#329924 13-May-2010 20:59

These last few posts dont belong in this thread, perhaps create a new on re Connection Issues?

DravidDavid

1907 posts

Uber Geek

#329925 13-May-2010 21:07

I agree. But what the good thing is though...No serious BigTime complaints for anyone in a while now. This is good news.

My only minor complaint is that videos from Yahoo.co.nz still don't stream and TVNZ is a looser for me aswell.
These are gripes I can live with. The rest is going amazingly well. I think Telecom are on top of things now :)

asylum

19 posts

Geek

#329931 13-May-2010 21:30

Dravid I understand you are getting uncapped international http is that correct? I don't believe others are so fortunate. I stand behind my previous complaints, Telecom is still failing to fufill it's obligation to provide the service laid out in the terms and conditions whilst the artificial cap on international http is in place. Telecom's failure to inform it's customers about these issues remains a disgrace.

DravidDavid

1907 posts

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#329933 13-May-2010 21:33

I was getting uncapped international for a while. I still do every now and again. Or at least slighty more than everyone else is reporting. But I really don't download that much. Its the VoIP and gaming I really care about.

So far I have not had a problem with either since they moved the traffic around to make latency sensitive applications faster. I guess I cant speak for others but so far I am happy with the changes they have made.

Lias

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#329954 13-May-2010 22:58

My 2 cents.. I havnt had any issues since aprox 12th of April, when CTS informed me the issue should be resolved. My biggest gripe is that during the month prior to that there was no status updates, no emails to customers, etc. In fact almost everyone at Telecom insisted it was business as usual despite obvious issues. Trying to get a credit for the duration the issues lasted was also a bit like trying to get blood from a stone as well. Only when I initiated thel formal complaint process and said "Credit & Apology or I goto TDRS then disputes tribunal" Did I get a nice insincere apology and a credit.

But I have decent net again, and a credit.. so if not exactly happy about it I'm at least content to let it lie.

Doozy: You may want to take notes.. If issues like this happen again (god forbid), make sure someone puts it on the network status page and keeps it there until its fixed. Also fixing it in less than a month would be good :-P

I'm a geek, a gamer, a dad and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it.

Crucius

55 posts

Master Geek

#329963 13-May-2010 23:18

The only thing that's outright not working for me (that I know of) is livestream, which just buffers forever. Pretty sure it's shaped to a few kb/s.

DravidDavid

1907 posts

Uber Geek

#329964 13-May-2010 23:19

I just downloaded steam to take advantage of the "Free Portal" thing they have going. While I had issues updating and logging in, steam is downloading Portal at a nice 399KB/s.

Anyone else still having issues with Steam?

Ragnor

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#329980 14-May-2010 00:32

Yeah Steam client opening and content downloads are all good on Big Time lately.

Portal download is going great.

No new major complaints about the service at the moment ;)

Detruire

1613 posts

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#329981 14-May-2010 00:35

I still have issues logging into Steam, but nowhere near as bad as before (it'll fail one or twice and log me in within 5 minutes, whereas before it'd take over 40 minutes on average)

rm *

DravidDavid

1907 posts

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#329982 14-May-2010 00:35

Yea, I'm maxing my line in steam right now. What server do you use? I'm currently using the server in New Zealand but was told that wasn't the best one to use.

Is there a server that performs better than our local one on BigTime?

Detruire

1613 posts

Uber Geek

#329984 14-May-2010 00:44

I haven't even looked at that setting since I installed steam, have all my games fully downloaded, and leave steam running almost 24/7 anyway...

rm *

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