l43a2: the main ones i pinged where telecom.co.nz and snap.net.nz an i pinged this one too leaseweb.nl for EU
Well, I just tried right now (2:05pm Sunday) with my Orcon and my Bigtime lines...
Orcon - Ping statistics for 220.127.116.11:
Minimum = 29ms, Maximum = 31ms, Average = 30ms
Bigtime - Ping statistics for 18.104.22.168:
Minimum = 26ms, Maximum = 29ms, Average = 27ms
Orcon - Ping statistics for 22.214.171.124:
Minimum = 45ms, Maximum = 46ms, Average = 45ms
Bigtime - Ping statistics for 126.96.36.199:
Minimum = 8ms, Maximum = 12ms, Average = 10ms
Orcon - Ping statistics for 188.8.131.52:
Packets: Sent = 16, Received = 16, Lost = 0 (0% loss),
Minimum = 333ms, Maximum = 336ms, Average = 334ms
Bigtime - Ping statistics for 184.108.40.206:
Packets: Sent = 23, Received = 23, Lost = 0 (0% loss),
Minimum = 305ms, Maximum = 337ms, Average = 330ms
I am in Christchurch so Telecom's obviously got a much better route to snap (who are in Chch) than Orcon have in my case.
But the big deal here is that there's no difference otherwise between Orcon and Bigtime - as far as latency and packet loss (0% in all tests) from my 2 connections. Both my connections are on the same cabinet, and even the same card in the ISAM.
From this, if you are still experiencing problems right now (with the same tests I just ran), I'd confidently say it's NOT to do with the Bigtime shaping - but may still be related to some generic non plan related issue.
Remember, PINGing a server is not the same as gaming to it, or browsing to it with a web browser, some traffic may be shaped differently based on protocol and some servers throttle or discard ICMP.
Cheers - N