tunafish: Nice words much less or no shaping, which one is it, that is like says trust me i am a salesman. Then next month it will be 3 am to 8 am and then 4 am to 7 am, Shaping will never work, all Telcom has done is suck people into a concept, and as long as the churn is within a range nothing will happen. I feel sorry for users who think this is what broadband is all about. In looking at the last Telecom financial report where there is no mention about Telecom's Epitero rating. The prevous financial report they where so proud of their number two rating, I guess they have gone down, way down.
The reason I don't say whether it's "No" or "much less" is that I don't know at the moment. It's not strictly my area.
I'm sorry if I sound like a broken record here, but if someone values high performance whenever they want it, there are other plans offered by Telecom (and other ISPs) that are a better match than Bigtime.
If on the other hand, someone wants to be able to download (or upload) truly phenomenal amounts of data and never worry about overage, consider Bigtime. As an example, I have Bigtime here and I am currently backing up all my digital photos (I shoot sports, and in RAW!) to backblaze.com. I have about a terabyte of photos and Bigtime is wonderful. I also have multiple local backups, but I am paranoid!
I'm sure everyone understands that you simply can't have great performance, 24*7, AND low low price... You do get that?
There's also the option for people to try the flat rate, unlimited plans from other ISPs.
As for the Epitiro scores - Telecom does consistently very well in them. I don't know why the results haven't been reported by Telecom but when I last looked at the public results, the performance of most ISPs (with a couple of exceptions) were so close that the ranking at the top of the chart is pretty meaningless.
Out of interest, how would you solve the situation? Just bear in mind that NO COMPANY is going to offer a plan that costs more to provision than it brings in revenue, so dropping the price, or turning off (turning way down) the shaping won't work by themselves.
I know the product managers for Bigtime follow this forum, so any insightful suggestions will at least get seen by the people responsible for the plan portfolio.
Oh, and I am most definitely NOT a salesman.
Cheers - N