doozy: Thanks Ragnor, I've got a meeting with the tech folk tomorrow to do something to fix this, don't know what that something is yet, but I will fwd them what you've provided as it may assist them
Do you still want more information? I could test the pings throughout the day if you like? (Even though it calls it ping in game i have a suspicion its latency.)
One thing i have found though, which is interesting:
When im going direct to the server, its unplayable (1k+ ping)
When going thorugh my proxy server (same location as the server, just tunneled via ssh) i get around 250 ping (when im lucky). The ping isnt stable, it generally varies from around 230 to 460 depending on the time (seems to be worse peek time).
I have a few clients using the proxy service and they have a very stable ping (250ish) constantly. No variation like me. Others on big time have this issue too.
Chuck me a pm/msg if you need anything, im in the networking field, though I only know a bit about traffic shaping equipment i understand how it would works.
Oh and, not sure if this will help, but the main Aion port (game data) is TCP - 7777
This is what is tuneled with our service, because it is what causes the ping issue.