Telecom Big Time plan trouble thread

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165 posts

Master Geek

#299392 16-Feb-2010 07:35

Talkiet:
tdgeek: There is no shaping 2am to 9am

Just to make sure someone doesn't quote this in future as the absolute truth - Telecom reserves the right to shape or manage any traffic at any time. I understand that at the moment there is either much less, or no shaping during the 2am to 9am periods.

I must of been to busy to hear bout the no shaping update.
But I have noticed higher speeds so something has definately happened. Yay!

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scobb

32 posts

Geek

#299963 17-Feb-2010 22:16

I thought I would briefly describe my experience with BigTime. I'm a long-standing BB Pro (40GB) plan man, with static IP. I've been very happy with internet performance on the BB Pro plan at all times of the day. The only hassle is the 40GB data cap, which I could blow in less than a day if I really went mad. 2 days ago I decided to switch to BigTime. Tonight I've switched back to BB Pro. Reason? Absolutely diabolical streaming media speeds. Constant buffering of even low (32kbps) bitrate streams from the BBC, YouTube unusable, PodCasts downloading via iTunes at 5-7Kbps (or failing completely), terrible gMail/Google Docs performance. All in all, an unusable service as far as I'm concerned, at least at peak times.

Curiously, general web browsing was quite acceptable.

I did try a couple of RS downoads and was getting ~100-150Kbps (on BB Pro I consistently get 1.7Mbps). I would be quite happy with this lower RS download speed, if all other aspects of the service remained reasonably close to the perfomance I was getting under BB Pro. Sadly, this was just not the case.

My ping times to the West Coast of the US are around 200ms and to the UK around 320ms.

Maybe my expectations were too high, but from my perspective, this is a totally oversold, unworkable plan.

Ragnor

8085 posts

Uber Geek

Trusted

#299967 17-Feb-2010 22:31

Correct, Big Time is not the plan for you if you want good real time video streaming from international sites.

Youtube shouldn't have been slow as it largely comes from their local cache, are you're not using opendns for your dns server or something are you?

scobb

32 posts

Geek

#299973 17-Feb-2010 23:00

Ragnor:

Youtube shouldn't have been slow as it largely comes from their local cache, are you're not using opendns for your dns server or something are you?

No, just Telecom's own DNS servers. The big surprise to me was the poor audio streaming performance from the BBC. My wife not getting her daily fix of The Archers was the final nail in BigTime's coffin :-).

tunafish

93 posts

Master Geek

#300224 18-Feb-2010 20:24

If you think watching the BBC is bad viewing NZheald video is hopeless, I think the Youtube cache is for caching the Youtube advertising as they surely are not adding value to the content viewing, or maybe the cache is for that spinning circle because I get that a lot.

tunafish

93 posts

Master Geek

#300479 20-Feb-2010 08:30

Why is it at 8:25 am when I go to NZ Herald I cannot watch a low bit rate video of the announcement by Tiger Woods, what a useless concept Big time must be, and I don't expect it to get any better. How can Telecom say that this is Broadband.

Talkiet

4689 posts

Uber Geek

Trusted

#300480 20-Feb-2010 08:47

tunafish: Why is it at 8:25 am when I go to NZ Herald I cannot watch a low bit rate video of the announcement by Tiger Woods, what a useless concept Big time must be, and I don't expect it to get any better. How can Telecom say that this is Broadband.

Sounds like you need to switch to another plan.

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

shiroshadows

165 posts

Master Geek

#300499 20-Feb-2010 11:43

Is it me or did telecom go from not shaping torrent speeds, tooo
shaping them again?
I had good speeds last week and now they're back down to the slow speeds

Edit: Not to mention going from 30kb/s on rapishare to 10kb/s

tunafish

93 posts

Master Geek

#300523 20-Feb-2010 14:24

Big time is based on no shaping between 2 am an 9am so I was using it in the sweet spot which I understand is the best time to be using Big time, is this not the case, maybe I need to be siting on a floating container in the harbour.

Cymro

283 posts

Ultimate Geek

#300524 20-Feb-2010 14:34

tunafish: Big time is based on no shaping between 2 am an 9am so I was using it in the sweet spot which I understand is the best time to be using Big time, is this not the case, maybe I need to be siting on a floating container in the harbour.

Sorry but you are wrong, Big Time has shaping 24/7, it may be relaxed during certain hours but it's still there.

If you really don't like Big Time, why not move to another plan or even ISP? You clearly have a problem with Telecom.

Talkiet

4689 posts

Uber Geek

Trusted

#300553 20-Feb-2010 17:57

Cymro:
tunafish: Big time is based on no shaping between 2 am an 9am so I was using it in the sweet spot which I understand is the best time to be using Big time, is this not the case, maybe I need to be siting on a floating container in the harbour.

Sorry but you are wrong, Big Time has shaping 24/7, it may be relaxed during certain hours but it's still there.

If you really don't like Big Time, why not move to another plan or even ISP? You clearly have a problem with Telecom.

You are correct, there is some level of shaping at all times - or more accurately, Telecom may shape at any time of the day.

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Lurch

1054 posts

Uber Geek

#300792 21-Feb-2010 19:48

Well we decided to give Big Time a try (20GB just isnt enough ;-)) It's been a mixed bag.

1) no opt out for port 25, no problem there just started using google apps to manage the email for my domain.

2) Gaming latency.... now this is a shocker, especially WoW. It's worse than playing on dialup or even capped speed. It's not just because the latency is high it's the random lag spikes that hit. 20GB adventure plan - 300 in game... Big Time plan - 300-3000+ Woohoo. Thought no problem I'll just use a wow tunnel, kind of works gets it down to around 1000 in game but WoW is still unplayable.

Will be trying a VPN service next, but looks like Big Time is just a waste of time.

tunafish

93 posts

Master Geek

#300833 21-Feb-2010 21:17

It's good to hear others think big time is over hype and under deliver I plan to stay with it until the credits arrive as i am sure it's not that far away it's like the hype of XT oh it's so over built so much capacity faster then Vodafone bla bla

Talkiet

4689 posts

Uber Geek

Trusted

#300853 21-Feb-2010 22:04

tunafish: It's good to hear others think big time is over hype and under deliver I plan to stay with it until the credits arrive as i am sure it's not that far away it's like the hype of XT oh it's so over built so much capacity faster then Vodafone bla bla

Really? You plan to stay on a service that you don't like, that you feel is performing so badly that you deserve service credits? A service which CLEARLY states that it's not suitable for all users and can be shaped at any time?

Although I am totally open to correction, it would seem that the best move is to move to a Broadband plan that more closely meets your needs. Telecom and many other ISPs offer plans that would probably suit your needs better.

Or you could keep complaining, and not vote with your wallet.

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

nitrotech

1285 posts

Uber Geek

#300855 21-Feb-2010 22:24

Talkiet:
Really? You plan to stay on a service that you don't like, that you feel is performing so badly that you deserve service credits? A service which CLEARLY states that it's not suitable for all users and can be shaped at any time?

Although I am totally open to correction, it would seem that the best move is to move to a Broadband plan that more closely meets your needs. Telecom and many other ISPs offer plans that would probably suit your needs better.

Or you could keep complaining, and not vote with your wallet.

Cheers - N

I have heard these comments from multiple people but surely there needs to be some minimum standard of performance from a 'broadband' plan.

If telecom want to sell it as broadband for local traffic and dialup for international then that would more accurately describe the plan.

Yep your correct you can go to another plan but remember the cost of the 40gb plan on telecom is +20 over big time, doesn't quite seem fair when people are downloading terrabytes of data per month on big time for the cheaper price and therefore creating slower speeds for all on the plan.

Lots of people who only use small amounts of data are on the plan because they know that even when the family comes to visit they are not going to be stung with overage fees, these people deserve better from this plan.

Telecom is obviously happy with the performance of the plan, likely none of their staff have actually used it, the only way I can see this being sorted is for CC to provide a minimum performance level for a plan to be called 'broadband.

I believe robust discussion in forums such as these is a catalyst for change, just my 2c.

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