Telecom Big Time plan trouble thread

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1894 posts

Uber Geek

#304717 5-Mar-2010 11:44

I am located in Wellsford. I am 1KM from the exchange with a downstream connection of 8200Kbps, I have interleaving switched off yet my ping to Telecoms Auckland server is 100ms.

It does not show Auckland as my "recommended server" to connect to either, it is Christchurch or Wellington. I get a ping of 200 to Wellington and 130 to Christchurch. Yet when I ping Tauranga, I get 50ms.

I pinged Wellington at 30ms when I was with Actrix. Is it possible that they didn't completely switch me over and I'm still going though six servers to get to Auckland instead of just going straight to Telecoms server?

I think this is my high ping issue.

ArcticSilver

691 posts

Ultimate Geek

#304758 5-Mar-2010 13:46

DravidDavid: I am located in Wellsford. I am 1KM from the exchange with a downstream connection of 8200Kbps, I have interleaving switched off yet my ping to Telecoms Auckland server is 100ms.

It does not show Auckland as my "recommended server" to connect to either, it is Christchurch or Wellington. I get a ping of 200 to Wellington and 130 to Christchurch. Yet when I ping Tauranga, I get 50ms.

I pinged Wellington at 30ms when I was with Actrix. Is it possible that they didn't completely switch me over and I'm still going though six servers to get to Auckland instead of just going straight to Telecoms server?

I think this is my high ping issue.

Do a trace route to the telecom server if you know how and post it here.

Talkiet

4485 posts

Uber Geek

Trusted

#304760 5-Mar-2010 13:51

DravidDavid: I am located in Wellsford. I am 1KM from the exchange with a downstream connection of 8200Kbps, I have interleaving switched off yet my ping to Telecoms Auckland server is 100ms.

It does not show Auckland as my "recommended server" to connect to either, it is Christchurch or Wellington. I get a ping of 200 to Wellington and 130 to Christchurch. Yet when I ping Tauranga, I get 50ms.

I pinged Wellington at 30ms when I was with Actrix. Is it possible that they didn't completely switch me over and I'm still going though six servers to get to Auckland instead of just going straight to Telecoms server?

I think this is my high ping issue.

Those ping times do seem high, but are the consistently high, or variable?

Please try this:

ping -t www.telecom.co.nz

and paste the first 15-20 lines of output...

If the pings are consistent (like 100, 102, 101, 100,100,99,98,101,96,102,100 etc) then that gives some indication that it is a floor level of performance, while if the ping times jump around (50, 100, 120, 84,198,76 etc) then it indicates that there may be some (non-Bigtime) busy spots in the network between you and the Telecom server.

Regards
Neil G

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

DravidDavid

1894 posts

Uber Geek

#304860 5-Mar-2010 17:58

These are the trace rout results:

The ping tests showed that it spiked between about 45ms to 65 to 130 to 60 again and so on in a circle.

-----

Tracing route to www.telecom.co.nz [146.171.18.242]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.1.1
2    60 ms    64 ms   107 ms 122-62-240-4.jetstream.xtra.co.nz [122.62.240.4]

3     *        *        *     Request timed out.
4     *        *        *     Request timed out.
5    44 ms    44 ms    76 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.
49]
6    71 ms   103 ms   119 ms g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202
.49]
7    54 ms    57 ms    97 ms telecom-sdn-ak1-dom.akcr8.global-gateway.net.nz
[203.96.65.198]
8    50 ms    48 ms    46 ms 146.171.18.210
9    63 ms    93 ms    60 ms 146.171.18.242

Trace complete.

----------

Tracing route to www.telecom.co.nz [146.171.18.242]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.1.1
2    51 ms    70 ms    47 ms 122-62-240-4.jetstream.xtra.co.nz [122.62.240.4]

3     *        *        *     Request timed out.
4     *        *        *     Request timed out.
5    72 ms    52 ms    71 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.
49]
6    45 ms    80 ms    94 ms g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202
.49]
7    53 ms   125 ms    94 ms telecom-sdn-ak1-dom.akcr8.global-gateway.net.nz
[203.96.65.198]
8   102 ms   110 ms    62 ms 146.171.18.210
9   124 ms   119 ms    77 ms 146.171.18.242

Trace complete.

----------

Tracing route to www.telecom.co.nz [146.171.18.242]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.1.1
2    65 ms    67 ms   113 ms 122-62-240-4.jetstream.xtra.co.nz [122.62.240.4]

3 2007 ms 1691 ms 1038 ms 125-238-40-1.jetstream.xtra.co.nz [125.238.40.1]

4     *        *        *     Request timed out.
5    56 ms    46 ms    91 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.
49]
6   147 ms   113 ms    95 ms g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202
.49]
7    93 ms    59 ms    80 ms telecom-sdn-ak1-dom.akcr8.global-gateway.net.nz
[203.96.65.198]
8    46 ms    75 ms    47 ms 146.171.18.210
9    78 ms    48 ms    63 ms 146.171.18.242

Trace complete.

---------

The results you see above are the results that I seem to be getting consistantly.

Is this my end or Xtras. I can't even watch a video on Xtras website without having to let a 1 minute video buffer for a day it seems.

EDIT: This one is from another computer on the same network:

Tracing route to www.telecom.co.nz [146.171.18.242]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.1.1
2    60 ms    62 ms    47 ms 122-62-240-4.jetstream.xtra.co.nz [122.62.240.4]

3     *     3941 ms 3438 ms 125-238-40-1.jetstream.xtra.co.nz [125.238.40.1]

4     *        *        *     Request timed out.
5    46 ms    42 ms    45 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.
49]
6    43 ms    44 ms    43 ms g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202
.49]
7    46 ms    48 ms    43 ms telecom-sdn-ak1-dom.akcr8.global-gateway.net.nz
[203.96.65.198]
8    44 ms    44 ms    44 ms 146.171.18.210
9    45 ms    45 ms    49 ms 146.171.18.242

Trace complete.

Lurch

1054 posts

Uber Geek

#304895 5-Mar-2010 20:09

Man whats up with HTTP/FTP/Git downloads on bigtime at the moment? 5.9K/s average.. have to use internet download manager to get anything decent.

A shame wget doesnt have multi threading... anyway back to the 20GB plan soon...

The power of broadband

DravidDavid

1894 posts

Uber Geek

#304901 5-Mar-2010 20:43

I was told VPN/FTP and HTTP is not supposed to be shaped.

I don't know what is going on. Seems a few people are suffering today :|

Detruire

1296 posts

Uber Geek

#304903 5-Mar-2010 20:51

DravidDavid: I was told VPN/FTP and HTTP is not supposed to be shaped.

That's a joke.

rm *

DravidDavid

1894 posts

Uber Geek

#304904 5-Mar-2010 20:56

Detruire:
DravidDavid: I was told VPN/FTP and HTTP is not supposed to be shaped.

That's a joke.

Figured as much.

Yet each time I have called telecom and enquired about it, I get the same responce. "Port 0 to 600 are not shaped. FTP and VPN traffic is not shapped either. Only traffic with a relation to peer to peer activity is shaped."

doozy

245 posts

Master Geek

Trusted

#304907 5-Mar-2010 21:14

DravidDavid:
Detruire:
DravidDavid: I was told VPN/FTP and HTTP is not supposed to be shaped.

That's a joke.

Figured as much.

Yet each time I have called telecom and enquired about it, I get the same responce. "Port 0 to 600 are not shaped. FTP and VPN traffic is not shapped either. Only traffic with a relation to peer to peer activity is shaped."

They actually said 0-600 are not shaped??

That is a little ... odd

Tarawera Ultra 2015 done, bring on 2016

DravidDavid

1894 posts

Uber Geek

#304915 5-Mar-2010 21:32

I asked for a list of ports not shaped. The representative said: "Let me speak to my supervisor...". He came back and said he was told ports 0 to 600 were not shaped and that FTP/VPN traffic was not effected.

I am about to call them about the FTP speeds. They said if I have any trouble, they will look into it and see what they can do about removing that specific IP/Port/whatever else from their shaping thingy.

Don't know if they would "actually" do anything.

Talkiet

4485 posts

Uber Geek

Trusted

#304924 5-Mar-2010 21:58

DravidDavid: I asked for a list of ports not shaped. The representative said: "Let me speak to my supervisor...". He came back and said he was told ports 0 to 600 were not shaped and that FTP/VPN traffic was not effected.

I am about to call them about the FTP speeds. They said if I have any trouble, they will look into it and see what they can do about removing that specific IP/Port/whatever else from their shaping thingy.

Don't know if they would "actually" do anything.

For the purpose of Bigtime, you can assume Doozy is everyone's supervisor.

Anything about "see what they can to to remove the specific ip/Port/whatever from the shaping policy" will ultimately go to him.

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Mooseboy

124 posts

Master Geek

#304928 5-Mar-2010 22:22

Currently speeds for updates on steam are peaking around 2kB/s. Thats less than dial-up

System

521 posts

Ultimate Geek

#304930 5-Mar-2010 22:28

I have no problems with FTP traffic, its just the known file sharing sites and torrents that are throttled which is exactly what they said it would be on, which i have no problem with, so maybe it is a problem with your connection and not Big Time?

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

Lias

4257 posts

Uber Geek

Trusted

Lifetime subscriber

#304934 5-Mar-2010 22:39

Things do seem to be running slow today..

Steam is running particularly painfully slow (I've been downloading Battlefield BC2 since it switched from beta to live and still only at 50% completed..) Web surfing has also been a bit slow tonight.

Ironically my torrents (which I just re-enabled before bed) are flying along fabulously lol

Information wants to be free. The Net interprets censorship as damage and routes around it.

Lurch

1054 posts

Uber Geek

#304949 5-Mar-2010 23:50

FTP-HTTP.... Steam... all running worse than dialup when it comes to downloads today.

Browsing webpages is fine though, I know it's not my connection it's almost liked it's capped (apart from viewing pages).

However if I fire up internet download manager and have 4-5 streams I can get 300 KB/sec which is still a lot slower than what I usually get have been use to 700-800 KB/sec or more but hey still better than dialup ;) ... so not sure whats going on..

FTP.. has always been a mixed bag on Big Time.. I know it's shaped because early morning it rockets along then as it hits peak time during the day it drops right down.

Using wget and Git under linux is a waste of time at the moment as per my previous screenshot.

So not only is playing WoW out of the question downloads are starting to become painfull.

Will see what happens when we move off big time, I hope it's back to the regular fast internet we had before. Should be changed over in the morning... fingers crossed. Just hope I dont get stung like last time with Telecom's rubbish data usage meter and find I've used 6GB when the plan resets...and listen to the CSR go on about a 4 hour lag or something.

I still have no confidence in the way they monitor it so have been looking at changing to a router to do it for me :) OpenWRT? :D

If it wasn't for the $199 I'll be breaking the contract and moving... maybe Slingshot/Vodafone can offer us a deal like with XT??? Pay my disconnection fee and I'll shift ;)

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