Telecom Big Time plan trouble thread

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Big Time plan trouble thread

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c4bb0ose

51 posts

Master Geek
Inactive user

#267459 27-Oct-2009 21:21

ArcticSilver:
c4bb0ose:
ArcticSilver:
c4bb0ose:
suiko: Hey doozy-if that's the case, is there anything else we can do to assist you in fixing the problem? I do expect to have a sub-optimal ping to international servers because I'm on BigTime I just don't expect over 1000ms, let alone 10k+(when the good days can be 250ms)

In particular, this hop seems to be pretty nasty and persistent i.e.

6 60 ms 60 ms * ae1-10.tkbr9.global-gateway.net.nz [202.50.232.37]
7 187 ms 188 ms 195 ms so6-1-1.labr5.global-gateway.net.nz [122.56.127.62]

and that's when there's still a few nz gateway hops to go..

orly ping stuffs aye? I can do that :)

http://www.mediafire.com/imageview.php?quickkey=tmemtxtmydz&thumb=5

http://www.mediafire.com/imageview.php?quickkey=qynenymtjut&thumb=5

I can do it to any ip, but this is the sserver ip that I have high ping on so It made sense to do this, i have already had this looked at and from that persons perspective it's something to do with my game servers.

NCSoft's firewalls drop IMCP packets so your pings will not get through.

Also realise your ping seems to be fine to the US, but remember ping is not TCP.

The most likely cause of this is the shaping equipment picking up the TCP packets and lowering its priority when in fact we want it high (for a low ping). This will not appear in a ping or trace route. It will only appear while using TCP (so in game).

yeh, I no but bleh id happily video my ping for half an hour ingame while showing off the affects rubberbanding around the game environment has on gameplay but they probebly wouldnt bother with it?

The best thing ti do is test your pings at various times in game using the /ping command (morning, afternoon and night) and post your results here. This would help determine if the issue is confined to a certan period of time.

yeh I cant use the /ping on guild wars it says unknowen command

ArcticSilver

714 posts

Ultimate Geek

#267466 27-Oct-2009 21:25

Ahh i assumed you were playing Aion.

Im not sure how to ping in guild war's.

c4bb0ose

51 posts

Master Geek
Inactive user

#267469 27-Oct-2009 21:26

neither :S my brothers the one who plays aion, and he cant play lol

TinyPirate

9 posts

Wannabe Geek

#267472 27-Oct-2009 21:30

I switched to Big Time last week and so far I'm loving it. I also had my interleaving set to 0 (or whatever they do actually set it to) as I'm in a relatively new suburb and not far from the exchange.

We don't have ADSL2+ here yet, according to Telecom. Not until 2011. Odd considering I'm in Broadmeadows, Wellington, where customer demand must be pretty high (not a poor suburb).

I don't online game right now but web pages and whatnot are coming in fast and clean. What I was having trouble with is YouTube, videos were taking a long time to load. Solved this problem by downloading and installing Bywifi, which is an application which does clever things with YouTube (and a ton of other video sites/services). 10 minute videos take about 2 minutes to load full now.

I'm enjoying having no data cap, that's for sure!

BigMal

975 posts

Ultimate Geek

ID Verified

Trusted

#267493 27-Oct-2009 21:59

I'm on Telecom Big Time and am having a dreadful time trying to play Madden NFL 10 online using my PS3. This is the only online game I play and it's pratically unplayable. It's only been like this for the last week or so but prior to that it was fine. I'm about 150 metres from my cabinet and have an 18mb dsl sync. Anyone else have PS3 probs?

exportgoldman

1202 posts

Uber Geek

Trusted

#267496 27-Oct-2009 22:11

I'm having trouble getting to websites such as

www.washingtonpost.com
blogs.msdn.com
www.boston.com

etc, stuff just sits there and times out, I switch across to a Telecom Pro plan and it all rockets in, anyone else having problems getting to those sites?

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

ofx210p

24 posts

Geek

#267497 27-Oct-2009 22:14

Well my experience has been pretty poor... we actually had the Go Large plan which seemed ok until this weekend when my son tried to install Champions Online game. well truthfully the game installed fine but the moment the installer needed to update on port 7000 thereabouts - there was just no traffic at all.

On calling the helpline for the game - and following their choice of commands along with a 'game tester' lol they surmised that Telecom were blocking those ports and simply it would simply not work.

So EB games got a game back on sunday. Unfortunately my son really wanted to play that game. I knew of this bandwidth shaping and figured they'd shape but not diminsh to the point of unusable.

Any how today i rang telecom to change from their GO Large plan to the 'Big Time' Plan. This I assumed was simply a name change and billing exercise after all most of the objections about Big Time were around when i signed up to Go Large in Dec '06 but Go Large has been actually ok for most of the time.

So... I rang telecom and raised my concerns about Big Time and online gaming and the problems that occured with Champions Online. Sadly the woman at the end of the line literally repeated a Mantra about their traffic shaping was to allow equality with users and sorry that game wouldnt work but I could choose a capped (unshaped plan) instead at $80 instead of $50 with a 40gb cap. Despite my protestations about the advertising and the fact i was 'essentially' being forced into this plan from the Go Large she actually (to my amazement) actually kept repeating the same phrases and I suggested to her sarcastically that this was a mantra that she was repeating without actually listening to a work i was saying. I even suggested that maybe Telecom would prefer my 14 yearold becoming nocturnal as if he played online games from 2am - til 9am their NON PEAK time there'd be no problem. His school work would suffer of course !

Needless to say i dont think this helpped my arguement but in reality she may as well have been a recorded message for all the difference having a person there repeating the same old same old.

In shock i agreed to the Big Time plan and VNC'd into my home PC's set a download going and left it.

Got home only to find wget (linux download program) had come to a grinding halt. So i thought nothing of it until it just dawned on me - prior to today i was getting 80KB/s a sec without issue . With the Big Time plan the downloads right now are literally down to 500b/s (YES thats bits per sec)

Quite quite unreasonable - on this basis there is no way it can be considered uncapped and consequently I will have to consider simply moving to a capped plan (probably what telecom are hoping for anyhow) in order to simply have a decent amount of usable bandwidth without gaming issues.

Just my 2c worth - i hope it helps.

Chris

doozy

245 posts

Master Geek

Trusted

#267499 27-Oct-2009 22:21

Well, I asked for pretty specific information on page one, got 2 dm's and a couple posts, with that little amount there was a small change made today, any differences? As in tonight?

Tarawera Ultra 2015 done, bring on 2016

c4bb0ose

51 posts

Master Geek
Inactive user

#267506 27-Oct-2009 22:33

well I was getting abotu 100ping constant on cod4 its normaly at around 50 on this certain server.

um had some very nice ping on wow O_o was surprised at that like 250ms down from the 1000ms mark

no change for guild wars but it felt like it was fighting to get below 1000ping, even though it was losing :S still a constant 2000 ping, so all in all possibly a minute change, but it hasnt solved my personal issue

Lias

4867 posts

Uber Geek

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Lifetime subscriber

#267515 27-Oct-2009 23:04

I have a script running which does hourly traceroutes to 4 gaming servers
1 Aussie based COD4 server
1 LA based EQ server
1 US (Texas?) based WOW server
1 London based Eve Online server

Offpeak (and all hours until recently):
Tracing route to 59.167.241.91 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.0.254
2 9 ms 8 ms 8 ms ip210-55-69-208.kc.net.nz [210.55.69.208]
3 * * * Request timed out.
4 10 ms 11 ms 11 ms xe6-0-0-10.akbr5.global-gateway.net.nz [202.37.244.221]
...
13 36 ms 36 ms 36 ms 59.167.241.91

vs Current Peakhour:

Tracing route to 59.167.241.91 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.0.254
2 8 ms 8 ms 8 ms ip210-55-69-208.kc.net.nz [210.55.69.208]
3 * * * Request timed out.
4 47 ms 47 ms 46 ms xe6-0-0-10.akbr5.global-gateway.net.nz [202.37.244.221]
13 71 ms 73 ms 78 ms 59.167.241.91

Increased latency blatently occuring on the xtra network, where the shaping is occuring. Same increase occurs on any international traffic. I'm quite happy to have p2p throttled, but they have got to stop throttling other stuff so heavily during peak hours.

I'm a geek, a gamer, a dad and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it.

doozy

245 posts

Master Geek

Trusted

#267530 28-Oct-2009 00:12

Lias: I have a script running which does hourly traceroutes to 4 gaming servers
1 Aussie based COD4 server
1 LA based EQ server
1 US (Texas?) based WOW server
1 London based Eve Online server

Offpeak (and all hours until recently):
Tracing route to 59.167.241.91 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.0.254
2 9 ms 8 ms 8 ms ip210-55-69-208.kc.net.nz [210.55.69.208]
3 * * * Request timed out.
4 10 ms 11 ms 11 ms xe6-0-0-10.akbr5.global-gateway.net.nz [202.37.244.221]
...
13 36 ms 36 ms 36 ms 59.167.241.91

vs Current Peakhour:

Tracing route to 59.167.241.91 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.0.254
2 8 ms 8 ms 8 ms ip210-55-69-208.kc.net.nz [210.55.69.208]
3 * * * Request timed out.
4 47 ms 47 ms 46 ms xe6-0-0-10.akbr5.global-gateway.net.nz [202.37.244.221]
13 71 ms 73 ms 78 ms 59.167.241.91

Increased latency blatently occuring on the xtra network, where the shaping is occuring. Same increase occurs on any international traffic. I'm quite happy to have p2p throttled, but they have got to stop throttling other stuff so heavily during peak hours.

Am I reading this right? Your issue is with a 36ms to 71ms? I would be hard pressed to justify that as a fault considering on a connection running the Pro plan right now I'm getting 64ms to that destination ... jump to the Big Time connection and I'm getting 65ms. I'd hardly label that throttling, 30ms offpeak to 300 peak, that is throttling.

Tarawera Ultra 2015 done, bring on 2016

BigMal

975 posts

Ultimate Geek

ID Verified

Trusted

#267552 28-Oct-2009 07:45

Hey Doozy,

For about the last week have been unable to play Madden NFL online using my PS3 during peak times (ie 8pm-11pm). It fails to connect to the EA servers and kicks me out completely. My friends who are also with Telecom but not on Big Time don't have this problem. My PS3 is DMZ'ed etc and this problem has only started occurring in about the last 1-2 weeks. If I play between 6am and 8am it's fine.

According to the Madden user manual Madden uses the following ports for online play...

TCP: 25050-25059, 9980-9989, 14200-14219, 80, 443, 42100-42119
UDP: 9570, 3659, 6000

Any help wpould be much appreciated.

Thanks!

doozy

245 posts

Master Geek

Trusted

#267569 28-Oct-2009 08:43

BigMal: Hey Doozy,

For about the last week have been unable to play Madden NFL online using my PS3 during peak times (ie 8pm-11pm). It fails to connect to the EA servers and kicks me out completely. My friends who are also with Telecom but not on Big Time don't have this problem. My PS3 is DMZ'ed etc and this problem has only started occurring in about the last 1-2 weeks. If I play between 6am and 8am it's fine.

According to the Madden user manual Madden uses the following ports for online play...

TCP: 25050-25059, 9980-9989, 14200-14219, 80, 443, 42100-42119
UDP: 9570, 3659, 6000

Any help wpould be much appreciated.

Thanks!

Thanks BigMal, good information I'll look into it and let you know when a change is made (so you can tell me if it worked)

Tarawera Ultra 2015 done, bring on 2016

c4bb0ose

51 posts

Master Geek
Inactive user

#267661 28-Oct-2009 12:33

As I understnad most isp block port 80? soemthing to do with spam/DOS attacks happening from there?

billgates

4399 posts

Uber Geek

Trusted

#267662 28-Oct-2009 12:34

c4bb0ose: As I understnad most isp block port 80? soemthing to do with spam/DOS attacks happening from there?

You mean Port 25? That is what's used to spread spam e-mails. Port 80 is used for web servers.

Do whatever you want to do man.

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