Telecom Big Time plan trouble thread

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Big Time plan trouble thread

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1907 posts

Uber Geek

#310401 23-Mar-2010 21:21

Still the same old story. I have been jammin' on KiwiLAN. I have a ping of 8 to 11 to that! Awesome.

KiwiLAN is my saviour!

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

Norpsely

11 posts

Geek

#310402 23-Mar-2010 21:24

its not jsut the big time plans

Norpsely: After a lenghty chat with a T2 support person at xtra they told me what the problem is .

The issue :

There is a Fault in one of the Cards in A router at Global gateway

What is being done :

Global Gateway replaced the card which they thought had a memory leak last wednesday and had beleived this had resolved the problem

However the fault re occured 3 day later on Sunday the 21st

Currently GlobalGateway are investigating the cause of this fault there also is no ETA but are hopefull to have the fault resolved as soon as possible

Furthere actions to get this resolved :

The Best thing for anyone with this fault (High MS/Ping ) and slow interenational traffic, to do is

Log a fault with Xtra (i know its a pain ) get the refrence Number and provide tracert's this will help the more people who advise there is a problem the higher priority that this will get)

Sheagae

208 posts

Master Geek

#310406 23-Mar-2010 21:26

Norpsely: its not jsut the big time plans

Norpsely: After a lenghty chat with a T2 support person at xtra they told me what the problem is .

The issue :

There is a Fault in one of the Cards in A router at Global gateway

What is being done :

Global Gateway replaced the card which they thought had a memory leak last wednesday and had beleived this had resolved the problem

However the fault re occured 3 day later on Sunday the 21st

Currently GlobalGateway are investigating the cause of this fault there also is no ETA but are hopefull to have the fault resolved as soon as possible

Furthere actions to get this resolved :

The Best thing for anyone with this fault (High MS/Ping ) and slow interenational traffic, to do is

Log a fault with Xtra (i know its a pain ) get the refrence Number and provide tracert's this will help the more people who advise there is a problem the higher priority that this will get)

Where did you get that information from?

Norpsely

11 posts

Geek

#310413 23-Mar-2010 21:38

I wrote it and i got it from xtra's t2 support

Norpsely

11 posts

Geek

#310414 23-Mar-2010 21:41

Sheagae:
Norpsely: its not jsut the big time plans

Norpsely: After a lenghty chat with a T2 support person at xtra they told me what the problem is .

The issue :

There is a Fault in one of the Cards in A router at Global gateway

What is being done :

Global Gateway replaced the card which they thought had a memory leak last wednesday and had beleived this had resolved the problem

However the fault re occured 3 day later on Sunday the 21st

Currently GlobalGateway are investigating the cause of this fault there also is no ETA but are hopefull to have the fault resolved as soon as possible

Furthere actions to get this resolved :

The Best thing for anyone with this fault (High MS/Ping ) and slow interenational traffic, to do is

Log a fault with Xtra (i know its a pain ) get the refrence Number and provide tracert's this will help the more people who advise there is a problem the higher priority that this will get)

Where did you get that information from?

for big time user there is some traffic shaping going on this is a result of the plan and xtra blame a lot of the issues big time users have on this plan

best test u can do is test localy and then test ping and speed internationaly (shaping is applied to whole account not jsut international traffic)

WallySimmonds

60 posts

Master Geek

#310423 23-Mar-2010 22:01

Could log it with Telecom, or could just chuck it at stories@stuff.co.nz :P

Sure they wouldn't love an opportunity to continue their crusade against Telecom

Sheagae

208 posts

Master Geek

#310424 23-Mar-2010 22:02

WallySimmonds: Could log it with Telecom, or could just chuck it at stories@stuff.co.nz :P

Sure they wouldn't love an opportunity to continue their crusade against Telecom

Do you think this Big Time plan has devastated Telecom's infrastructure which is now why everything is breaking?

WallySimmonds

60 posts

Master Geek

#310425 23-Mar-2010 22:04

I couldn't possibly speculate. That's up to the journalist, and the readers ;)

l43a2

1779 posts

Uber Geek

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#310426 23-Mar-2010 22:09

some nice packet loss going on tonight yay for telecom!!!!

ArranH

161 posts

Master Geek

#310432 23-Mar-2010 22:22

Norpsely: its not jsut the big time plans

Norpsely: After a lenghty chat with a T2 support person at xtra they told me what the problem is .

The issue :

There is a Fault in one of the Cards in A router at Global gateway

What is being done :

Global Gateway replaced the card which they thought had a memory leak last wednesday and had beleived this had resolved the problem

However the fault re occured 3 day later on Sunday the 21st

Currently GlobalGateway are investigating the cause of this fault there also is no ETA but are hopefull to have the fault resolved as soon as possible

Furthere actions to get this resolved :

The Best thing for anyone with this fault (High MS/Ping ) and slow interenational traffic, to do is

Log a fault with Xtra (i know its a pain ) get the refrence Number and provide tracert's this will help the more people who advise there is a problem the higher priority that this will get)

It defintely wasn't working to spec on the three days up to the 21st, as I laid complaints on a couple of those days. So I think whatever Global Gateway did didn't help. I did notice, now and then, that tracerts to a server in the states I usually get good connection speeds with were failing at the global gateway.

DravidDavid

1907 posts

Uber Geek

#310433 23-Mar-2010 22:23

At least it ain't Telecoms fault. Stupid global gateway.

What the hell could be higher priority than the global gateway?

ArcticSilver

728 posts

Ultimate Geek

#310443 23-Mar-2010 22:50

This is getting a bit rediculious.

Im getting time outs on a lot of international sites.

Im unable to access internet banking.

Paypal takes a age (longer then dialup) to load.

Ive been using my t-stick to browse because its 10x faster.

ArranH

161 posts

Master Geek

#310444 23-Mar-2010 22:52

Newsgroups are going fast for me at the moment, not 100% but much better than it has been :)

Detruire

1760 posts

Uber Geek

#310449 23-Mar-2010 22:55

DravidDavid: At least it ain't Telecoms fault. Stupid global gateway.

Eh? Global Gateway is part of Telecom.

rm *

Lias

5575 posts

Uber Geek

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Lifetime subscriber

#310458 23-Mar-2010 23:14

DravidDavid: At least it ain't Telecoms fault. Stupid global gateway.

http://www.telecom.co.nz/globalgateway

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