Telecom Big Time plan trouble thread

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Big Time plan trouble thread

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208 posts

Master Geek

#311040 24-Mar-2010 22:28

doozy:
System: For the first night in a while i have had bad pings:

Pinging telecom.co.nz [146.171.18.242] with 32 bytes of data:
Reply from 146.171.18.242: bytes=32 time=863ms TTL=121
Reply from 146.171.18.242: bytes=32 time=525ms TTL=121
Reply from 146.171.18.242: bytes=32 time=454ms TTL=121
Reply from 146.171.18.242: bytes=32 time=542ms TTL=121

Ping statistics for 146.171.18.242:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 454ms, Maximum = 863ms, Average = 596ms

So if anything the solution to fix it has only made the problem bigger

I should have added the problem device is right on the edge of the network so pings to Telecom.co would not be affected, this is not related

So now there is a problem with national traffic? Lol get out the popcorn guys.

ping telecom.co.nz -t

Pinging telecom.co.nz [146.171.18.242] with 32 bytes of data:
Reply from 146.171.18.242: bytes=32 time=40ms TTL=120
Reply from 146.171.18.242: bytes=32 time=38ms TTL=120
Reply from 146.171.18.242: bytes=32 time=47ms TTL=120
Reply from 146.171.18.242: bytes=32 time=53ms TTL=120
Reply from 146.171.18.242: bytes=32 time=61ms TTL=120
Reply from 146.171.18.242: bytes=32 time=66ms TTL=120
Reply from 146.171.18.242: bytes=32 time=75ms TTL=120
Reply from 146.171.18.242: bytes=32 time=48ms TTL=120
Reply from 146.171.18.242: bytes=32 time=62ms TTL=120
Reply from 146.171.18.242: bytes=32 time=41ms TTL=120
Reply from 146.171.18.242: bytes=32 time=52ms TTL=120
Reply from 146.171.18.242: bytes=32 time=30ms TTL=120
Reply from 146.171.18.242: bytes=32 time=68ms TTL=120
Reply from 146.171.18.242: bytes=32 time=41ms TTL=120

pasho

72 posts

Master Geek

#311047 24-Mar-2010 22:50

i believe there is something on your end,

Pinging telecom.co.nz [146.171.18.242] with 32 bytes of data:

Reply from 146.171.18.242: bytes=32 time=10ms TTL=121
Reply from 146.171.18.242: bytes=32 time=9ms TTL=121
Reply from 146.171.18.242: bytes=32 time=8ms TTL=121
Reply from 146.171.18.242: bytes=32 time=8ms TTL=121

nothing unusual here

ArranH

161 posts

Master Geek

#311063 24-Mar-2010 23:21

Facebook is timing out on me, thats a first.

Newsgroup connection is back to speed though :)

pasho

72 posts

Master Geek

#311081 25-Mar-2010 00:19

packet loss is just insane :(

pinging LA server.
Request timed out.
Reply from 64.120.9.34: bytes=32 time=177ms TTL=54
Request timed out.
Reply from 64.120.9.34: bytes=32 time=177ms TTL=54
Request timed out.
Reply from 64.120.9.34: bytes=32 time=177ms TTL=54
Request timed out.
Reply from 64.120.9.34: bytes=32 time=183ms TTL=54
Request timed out.
Reply from 64.120.9.34: bytes=32 time=177ms TTL=54

i think that explains your timeouts

DravidDavid

1907 posts

Uber Geek

#311091 25-Mar-2010 01:11

Telecom:

ping -t telecom.co.nz

Pinging telecom.co.nz [146.171.18.242] with 32 bytes of data:
Reply from 146.171.18.242: bytes=32 time=7ms TTL=122
Reply from 146.171.18.242: bytes=32 time=7ms TTL=122
Reply from 146.171.18.242: bytes=32 time=7ms TTL=122
Reply from 146.171.18.242: bytes=32 time=8ms TTL=122
Reply from 146.171.18.242: bytes=32 time=7ms TTL=122
Reply from 146.171.18.242: bytes=32 time=7ms TTL=122
Reply from 146.171.18.242: bytes=32 time=9ms TTL=122
Reply from 146.171.18.242: bytes=32 time=7ms TTL=122
Reply from 146.171.18.242: bytes=32 time=10ms TTL=122
Reply from 146.171.18.242: bytes=32 time=9ms TTL=122
Reply from 146.171.18.242: bytes=32 time=10ms TTL=122
Reply from 146.171.18.242: bytes=32 time=13ms TTL=122
Reply from 146.171.18.242: bytes=32 time=7ms TTL=122
Reply from 146.171.18.242: bytes=32 time=8ms TTL=122

Australia:

ping -t www.yahoo.co.nz

Pinging i1.aunz.vip.aue.yahoo.com [203.84.217.26] with 32 bytes of data:
Reply from 203.84.217.26: bytes=25 time=34ms TTL=54
Reply from 203.84.217.26: bytes=25 time=33ms TTL=54
Reply from 203.84.217.26: bytes=25 time=34ms TTL=54
Reply from 203.84.217.26: bytes=26 time=39ms TTL=54
Reply from 203.84.217.26: bytes=25 time=34ms TTL=54
Reply from 203.84.217.26: bytes=20 time=34ms TTL=54
Reply from 203.84.217.26: bytes=26 time=33ms TTL=54
Reply from 203.84.217.26: bytes=32 time=34ms TTL=54
Reply from 203.84.217.26: bytes=32 time=33ms TTL=54
Reply from 203.84.217.26: bytes=19 time=33ms TTL=54
Reply from 203.84.217.26: bytes=32 time=33ms TTL=54
Reply from 203.84.217.26: bytes=22 time=33ms TTL=54
Reply from 203.84.217.26: bytes=25 time=33ms TTL=54
Reply from 203.84.217.26: bytes=25 time=33ms TTL=54
Reply from 203.84.217.26: bytes=35 time=33ms TTL=54

The KiwiLAN VPN is down to about 8ms from an average of 11ms. I have an awesome ping to ausie servers too. Servers in the united states are the worst. I get 50% packet loss. But at least I can play on Australian servers.

It is fixed when it is fixed I guess. Thanks again doozy!

Lias

5579 posts

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#311117 25-Mar-2010 07:47

Performing fine this morning.. Will see how it goes again peak hour tonight.

I'm a geek, a gamer, a dad, a Quic user, and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it. If you use my Quic signup you can also use the code R570394EKGIZ8 for free setup.

Flashcards

95 posts

Master Geek

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flashcards.co.nz

#311160 25-Mar-2010 10:06

I have tried BT on several different ocassions. I hated it. It was worse than dialup most of the time. Nothing had been changed but the plan. Once back on a 'real' Broadband plan all was right again, except the silly cap of course. Once every 6 months or so I get the urge to try BT to see if they have solved the problems with it. Nope, it never works. I will never try it again. Some people have a great experience with it for some reason, even Telecom's phone staff say it's luck of the draw with BT! Guess my connection is not one of the lucky ones.

I have no doubt that a certain % of the BT connections are NOT shaped. That way on the forums you will see some replies where people have great experiences (thus making the rest of us sound like mega pr0n downloading whingers, which I am not). I would not put it past Telecom to do this at all. BTW - their shapers are kinda dumb, if you reboot your router, expect speeds to be great for about 5 minutes before they shut off your tap again.

I am sorry, when email and browsing timeouts occur on a regular basis, that is not a boradband plan...

Good luck if you are on BT - you'll need it.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

Sheagae

208 posts

Master Geek

#311163 25-Mar-2010 10:13

Flashcards: I have tried BT on several different ocassions. I hated it. It was worse than dialup most of the time. Nothing had been changed but the plan. Once back on a 'real' Broadband plan all was right again, except the silly cap of course. Once every 6 months or so I get the urge to try BT to see if they have solved the problems with it. Nope, it never works. I will never try it again. Some people have a great experience with it for some reason, even Telecom's phone staff say it's luck of the draw with BT! Guess my connection is not one of the lucky ones.

I have no doubt that a certain % of the BT connections are NOT shaped. That way on the forums you will see some replies where people have great experiences (thus making the rest of us sound like mega pr0n downloading whingers, which I am not). I would not put it past Telecom to do this at all.

I am sorry, when email and browsing timeouts occur on a regular basis, that is not a boradband plan...

Good luck if you are on BT - you'll need it.

Agreed, it really does appear that a certain percentage get unthrottled, unshaped Big Time. Almost like the billing system thinks they are on Big Time, but none of the other measures are put in place. This could be a tactic so that there are always some people that are kept happy and can vouch for the plan when times get tough - I do not know and am only speculating.

My connection is average. Can't stream anything except youtube, online gaming is alright, downloading single threaded downloads - dialup speeds (unless its akamai or TCNZ cache. RS crippled (even premium accounts), MS crippled.

In theory this plan is kickass, but in reality its a different story.

Talkiet

4787 posts

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#311171 25-Mar-2010 10:28

Sheagae: Agreed, it really does appear that a certain percentage get unthrottled, unshaped Big Time. Almost like the billing system thinks they are on Big Time, but none of the other measures are put in place. This could be a tactic so that there are always some people that are kept happy and can vouch for the plan when times get tough - I do not know and am only speculating.

I do know and it's a completely wrong theory. There's no deliberate screwing around with individuals or groups of people. This issue is being aggressively pursued with the target of giving the best possible experience (within cost constraints) to all BT users, and making sure the experience is as consistent as possible for all users... There will of course be localised issues like in home wiring, quality of copper, and possible local performance issues, but the BT team is trying to make sure that all BT users get the same sort of performance.

It's very hard to justify continuing to read and post here when the frustration of people here lead to wild conspiracy theories. While the first post may be in jest, they are often quoted as truth later on.

You should also know that the posts from here that include valuable performance metrics have been sent to the product managers and key engineers for review. We can't individually acknowledge all users, but my thanks to those that do take the time to post useful info.

Regards
Neil G

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Flashcards

95 posts

Master Geek

Trusted

flashcards.co.nz

#311176 25-Mar-2010 10:39

Talkiet:
Sheagae: Agreed, it really does appear that a certain percentage get unthrottled, unshaped Big Time. Almost like the billing system thinks they are on Big Time, but none of the other measures are put in place. This could be a tactic so that there are always some people that are kept happy and can vouch for the plan when times get tough - I do not know and am only speculating.

I do know and it's a completely wrong theory. There's no deliberate screwing around with individuals or groups of people. This issue is being aggressively pursued with the target of giving the best possible experience (within cost constraints) to all BT users, and making sure the experience is as consistent as possible for all users... There will of course be localised issues like in home wiring, quality of copper, and possible local performance issues, but the BT team is trying to make sure that all BT users get the same sort of performance.

It's very hard to justify continuing to read and post here when the frustration of people here lead to wild conspiracy theories. While the first post may be in jest, they are often quoted as truth later on.

You should also know that the posts from here that include valuable performance metrics have been sent to the product managers and key engineers for review. We can't individually acknowledge all users, but my thanks to those that do take the time to post useful info.

Regards
Neil G

Sorry mate, you'll forgive us if we don't believe you? I have no doubt that the people in the trenches are doing the very best that they can but Telecom is a monopoly business that has engaged in acknowleged dodgy business practices in the past - so why would now be any different?

The people at the very top make the decisions and those decisions are in the best interests of shareholders, NOT customers. That is business reality when you are a publicly traded company that was gifted a total monopoly in days gone by.

Look, BT is useless for many people, that much is a fact. It is for me and I have tried it several times before. The ONLY thing that changed was the plan. Not the copper, not the wiring, not the computer, not my distance from the exchange, not the modem/router. NOTHING but the plan.

I just got off the phone with Telecom now and the specialist I spoke to had the exact same experience as me and he said it is just luck of the draw if you get fast speeds. In a veiled way this tells me that some connections are unthrottled, regardless of your protestations to the contrary.

BT is NOT a broadband plan, for me it is usually slower than dialup and FORGET streaming BBC or Yahoo Finace videos. It aint gonna happen. Even YouTube streams are patchy at best - and this is popular locally cached content!

Sorry mate but BT blows. This has not changed since the plan was released....if you are one of the privileged few on a good BT connection, consider yourself lucky IMHO.

BTW - you know the thing about conspiracy theories? They usually turn out to be true...

Talkiet

4787 posts

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#311190 25-Mar-2010 11:00

Flashcards:
Sorry mate, you'll forgive us if we don't believe you? [snipped heaps]

Dammit - lost reply due to silly mismatched tags. not going to type it all again.

But...

You should believe me. Doozy and I know a lot more about the plan and problems than anyone you've been able to get on the phone.

Your comments about monopolies etc are also way off base here - the people involved are trying damn hard to get things fixed - it's not a simple fault.

Regards
Neil G

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Sheagae

208 posts

Master Geek

#311194 25-Mar-2010 11:05

Talkiet:
Sheagae: Agreed, it really does appear that a certain percentage get unthrottled, unshaped Big Time. Almost like the billing system thinks they are on Big Time, but none of the other measures are put in place. This could be a tactic so that there are always some people that are kept happy and can vouch for the plan when times get tough - I do not know and am only speculating.

I do know and it's a completely wrong theory. There's no deliberate screwing around with individuals or groups of people. This issue is being aggressively pursued with the target of giving the best possible experience (within cost constraints) to all BT users, and making sure the experience is as consistent as possible for all users... There will of course be localised issues like in home wiring, quality of copper, and possible local performance issues, but the BT team is trying to make sure that all BT users get the same sort of performance.

It's very hard to justify continuing to read and post here when the frustration of people here lead to wild conspiracy theories. While the first post may be in jest, they are often quoted as truth later on.

You should also know that the posts from here that include valuable performance metrics have been sent to the product managers and key engineers for review. We can't individually acknowledge all users, but my thanks to those that do take the time to post useful info.

Regards
Neil G

Thanks for your input Neil, but the matter still stands that there are people on Big Time who, by the sound of it get unthrottled and unshaped unlimited internet. They are living the internet dream, meanwhile the rest of us get their scraps while they download hundreds of gigabytes to a few terabytes of data each month.

You want to give a fair experience to all? Track down these users downloading > 800 Gig per month, and shape the crap out of their connection until they move plans.

Flashcards has raised valid points. Telecom is a business like any other, and given its track record over the years, forgive customers if they have doubts about Telecom.

Flashcards

95 posts

Master Geek

Trusted

flashcards.co.nz

#311195 25-Mar-2010 11:07

You should believe me. Doozy and I know a lot more about the plan and problems than anyone you've been able to get on the phone.

Your comments about monopolies etc are also way off base here - the people involved are trying damn hard to get things fixed - it's not a simple fault.

You obviously missed the bit where I said:

I have no doubt that the people in the trenches are doing the very best that they can

From BT, to the XT network to SO many other examples I could site, Telecom just does not perform. You can have your opinion as an employee but the opinions of customers matter too and many simply don't agree with you.

I have no axe to grind here, I am telling you about MY experiences only. It appears from this thread that I am not alone...

ArranH

161 posts

Master Geek

#311197 25-Mar-2010 11:13

Talkiet:
Flashcards:
Sorry mate, you'll forgive us if we don't believe you? [snipped heaps]

You should believe me. Doozy and I know a lot more about the plan and problems than anyone you've been able to get on the phone.

Regards
Neil G

And that's one of the problems. People on the phone in the past 10 days have

1. Blamed my router configuration (which I guess the staff do by default as all ISPs seem to do this)
2. Stated there was no network issues
3. Stated there was network issues (yet this wasn't reported on the Telecom status page)
4. Not made promised return calls
5. 2nd level techs asked which web browser I was trying to access newsgroup through NNTP with (which of course you don't)

Everyone here understands that technical issues occur. What you will notice through out the past few weeks is the dissatisfaction with the communication received from Telecom. If there is an issue then just say there is, what it is and an eta on the repair. Those front line staff need to know the issues exist.

nate

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#311201 25-Mar-2010 11:23

Sheagae: You want to give a fair experience to all? Track down these users downloading > 800 Gig per month, and shape the crap out of their connection until they move plans.

If this happens, Telecom then can't pitch this plan as Unlimited data can they?

I think Telecom should raise the price to say $159.95/month. This would then reduce the number of people on the plan, and those who can afford it will be able to download to their hearts content.

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