Telecom Big Time plan trouble thread

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Big Time plan trouble thread

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200 posts

Master Geek

#311203 25-Mar-2010 11:30

nate:
Sheagae: You want to give a fair experience to all? Track down these users downloading > 800 Gig per month, and shape the crap out of their connection until they move plans.

If this happens, Telecom then can't pitch this plan as Unlimited data can they?

I think Telecom should raise the price to say $159.95/month. This would then reduce the number of people on the plan, and those who can afford it will be able to download to their hearts content.

Perhaps they should of thought about the consequences of providing an 'unlimited' plan before they released v2.0 of it. Hats off to them for attempting to and to a certain extent pulling it off.

Raising the price would be a good idea.

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Flashcards

95 posts

Master Geek

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flashcards.co.nz

#311208 25-Mar-2010 11:33

nate:
Sheagae: You want to give a fair experience to all? Track down these users downloading > 800 Gig per month, and shape the crap out of their connection until they move plans.

If this happens, Telecom then can't pitch this plan as Unlimited data can they?

I think Telecom should raise the price to say $159.95/month. This would then reduce the number of people on the plan, and those who can afford it will be able to download to their hearts content.

They won't have to. Their plans will ALWAYS reach maximum equilibrium eventually. All the people like me who HATE the plan will jump off it, freeing up bandwidth to the point the plan becomes decent for those left on it.

At some point Telecom will simply have to admit they have not allocated the resources required to meet the demand of 100% of the customers that want a GOOD uncapped BROADBAND plan.

DravidDavid

1907 posts

Uber Geek

#311215 25-Mar-2010 11:49

+1 to the post above.

Patience is a virtue. I am sticking to my guns and waiting it out. Every now and then my speed is through the roof! I can download what I want when I want with the sacrifice of decent performance in VoIP applications. I think that is a fair sacrifice too.

Raising the price won't do anything. Traffic will still be shaped.
I think a soft cap like Sheagae suggested would be good, so Telecom could shape/disconnect users that abused what the plan was designed for. But then Telecom won't be able to pitch the plan as "unlimited" as was said before.

I think Telecom will get better at managing everything, smooth out all the bumps and everything will be good.

What would be really good is if Telecom Removed the whole shaping thing and sold line-speed rather than Gigs. I would be happy with a 256K/128K unlimited plan. Then at least I know I can log into Vent and play a game without lag or loosing packets. And if I really need to download something I can run it over-night. In a way it would actually discourage me from downloading. You can't download enourmous amounts of information one one machine and play a game on another.

Once the fiber gets dropped in, our caps on speed and data limits are supposed to get dropped anyway. We will all be downloading quickly in no time I'm sure.

Ragnor

8085 posts

Uber Geek

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#311217 25-Mar-2010 11:53

When they fix this fault in their core network/global gateway and if they tweak the shaping rules further to improve gaming performance Big Time will be back to being awesome so I disagree with the negative sentiments in the last few pages.

Hosting a Steam content mirror/cache would be an awesome benefit for all Telecom customers, so they should look into that seriously.

I would say communication has been better than ever in the past, people in the know posting on Geekzone and GPForums.

Sure they could do a lot better with their online status page and keeping CSR's in the loop but so could every ISP in NZ.

Detruire

1609 posts

Uber Geek

#311218 25-Mar-2010 11:54

nate: I think Telecom should raise the price to say $159.95/month.? This would then reduce the number of people on the plan, and those who can afford it will be able to download to their hearts content.

That would defeat the claimed purpose of the plan: to provide an affordable broadband connection to those who don't want to worry about going over their cap.

Personally, if they charged that much, I'd be with Slingshot (where I could download roughly the same amount of non-redundant [wasted due to timeouts causing me to restart the download / stream / transfer] data)

rm *

Talkiet

4689 posts

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#311219 25-Mar-2010 11:54

[snip]
Once the fiber gets dropped in, our caps on speed and data limits are supposed to get dropped anyway. We will all be downloading quickly in no time I'm sure.

I didn't see a smily but I hope this is sarcasm :-)

I personally can't see any reason that when the access network is upgraded, the costs of the international traffic all drop away to nothing.

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

DravidDavid

1907 posts

Uber Geek

#311221 25-Mar-2010 12:00

Talkiet:
[snip]
Once the fiber gets dropped in, our caps on speed and data limits are supposed to get dropped anyway. We will all be downloading quickly in no time I'm sure.

I didn't see a smily but I hope this is sarcasm :-)

I personally can't see any reason that when the access network is upgraded, the costs of the international traffic all drop away to nothing.

Cheers - N

It wasn't sarcasim. I thought the whole purpose of the stupid fiber was so businesses would have a better connection and we wouldn't be in the dark ages regarding internet anymore. Besides, if the price of international traffic is always dropping I'm sure it will be cheap enough in three years time to provide such a service. If not Telecom, someone else will I am sure.

Detruire

1609 posts

Uber Geek

#311223 25-Mar-2010 12:02

Fibre alone isn't going to do anything noticable (if anything at all) to the speeds of international connections. It's simply so you can get "super-fast" connections to the little bit of content that's worth anything within NZ.

rm *

pasho

72 posts

Master Geek

#311238 25-Mar-2010 12:36

morning portion of "useful info", there is been said that data loss "supposedly" occures during peak times between ~5pm-11pm. here is what i get, same as yesterday/day before yesterday/last 2 weeks.

12.34 pm Auckland, CBD

Pinging google.com [66.102.7.104] with 32 bytes of data:

Reply from 66.102.7.104: bytes=32 time=166ms TTL=53
Reply from 66.102.7.104: bytes=32 time=165ms TTL=53
Request timed out.
Reply from 66.102.7.104: bytes=32 time=165ms TTL=53
Reply from 66.102.7.104: bytes=32 time=165ms TTL=53
Reply from 66.102.7.104: bytes=32 time=164ms TTL=53
Reply from 66.102.7.104: bytes=32 time=165ms TTL=53
Reply from 66.102.7.104: bytes=32 time=165ms TTL=53
Request timed out.
Request timed out.

pasho

72 posts

Master Geek

#311240 25-Mar-2010 12:42

Also I'd like to know, If Australian traffic considered as international or not? If so how is that possible that yesterday when i was trying to download a copy of new Ubuntu off au servers i had full seed that my line allowed. however when I tried to get the same copy off the US servers I had a speed of 10-50 kb/s range.

So yeah, I am a lil confused here.

Talkiet

4689 posts

Uber Geek

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#311242 25-Mar-2010 12:45

pasho: Also I'd like to know, If Australian traffic considered as international or not? If so how is that possible that yesterday when i was trying to download a copy of new Ubuntu off au servers i had full seed that my line allowed. however when I tried to get the same copy off the US servers I had a speed of 10-50 kb/s range.

So yeah, I am a lil confused here.

Yes, Australian traffic is considered as international traffic. There are different links to different parts of the world though - there is more than one physical (and logical) path out to differnt parts of the globe so it's normal for performance to vary based on geographical location.

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

pasho

72 posts

Master Geek

#311254 25-Mar-2010 13:05

Talkiet:
pasho: Also I'd like to know, If Australian traffic considered as international or not? If so how is that possible that yesterday when i was trying to download a copy of new Ubuntu off au servers i had full seed that my line allowed. however when I tried to get the same copy off the US servers I had a speed of 10-50 kb/s range.

So yeah, I am a lil confused here.

Yes, Australian traffic is considered as international traffic. There are different links to different parts of the world though - there is more than one physical (and logical) path out to differnt parts of the globe so it's normal for performance to vary based on geographical location.

Cheers - N

Ok I've got that, performance may vary, here is another question related to traffic management, does it only apply to the traffic that comes from places other than AU? I mean does the AU traffic have different priority than the traffic from America? If traffic management applies to all international traffic then it doesnt make any sence, does it?

And one more question. How does BT affect ssh? for the last 2 days I was not able to use ssh servers located in EU and the US? does BTs traffic management system cut it out to the point where it becomes not usable or what is the reason? pings to those servers were fine, so I thought there was something on my end so asked a friend in EU to check the connections. he reported everything was working perfectly fine. So whats the deal on SSH here?

Sheagae

200 posts

Master Geek

#311256 25-Mar-2010 13:08

pasho:
Talkiet:
pasho: Also I'd like to know, If Australian traffic considered as international or not? If so how is that possible that yesterday when i was trying to download a copy of new Ubuntu off au servers i had full seed that my line allowed. however when I tried to get the same copy off the US servers I had a speed of 10-50 kb/s range.

So yeah, I am a lil confused here.

Yes, Australian traffic is considered as international traffic. There are different links to different parts of the world though - there is more than one physical (and logical) path out to differnt parts of the globe so it's normal for performance to vary based on geographical location.

Cheers - N

Ok I've got that, performance may vary, here is another question related to traffic management, does it only apply to the traffic that comes from places other than AU? I mean does the AU traffic have different priority than the traffic from America? If traffic management applies to all international traffic then it doesnt make any sence, does it?

And one more question. How does BT affect ssh? for the last 2 days I was not able to use ssh servers located in EU and the US? does BTs traffic management system cut it out to the point where it becomes not usable or what is the reason? pings to those servers were fine, so I thought there was something on my end so asked a friend in EU to check the connections. he reported everything was working perfectly fine. So whats the deal on SSH here?

SSH is encypted and therefore shaped (i.e., crippled) just like https isn't it?

boykunk

32 posts

Geek

#311272 25-Mar-2010 13:54

agree with all the things above. but if they don't start treating all their customers like customers, then I'm afraid they will have to face the consequences.

Talkiet

4689 posts

Uber Geek

Trusted

#311280 25-Mar-2010 14:07

pasho:

Ok I've got that, performance may vary, here is another question related to traffic management, does it only apply to the traffic that comes from places other than AU? I mean does the AU traffic have different priority than the traffic from America? If traffic management applies to all international traffic then it doesnt make any sence, does it?

And one more question. How does BT affect ssh? for the last 2 days I was not able to use ssh servers located in EU and the US? does BTs traffic management system cut it out to the point where it becomes not usable or what is the reason? pings to those servers were fine, so I thought there was something on my end so asked a friend in EU to check the connections. he reported everything was working perfectly fine. So whats the deal on SSH here?

Sorry, I personally can't comment on specifics related to the traffic shaping policies, including what traffic is shaped, and whether there's any difference between shaping different destinations.

Wish I was able to give more detail.

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

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