Telecom Big Time plan trouble thread

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Big Time plan trouble thread

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939 posts

Ultimate Geek

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#268999 1-Nov-2009 13:33

patznz: Big time is utter rubbish, cant watch any streaming video other than youtube (Including TVNZ ondemand) or download anything at over 20kbps (apart from locally cached things). Not impressed.

If you don't like it, CHANGE PLANS or (what will be equally as effective), CHANGE ISP.

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nzpat

167 posts

Master Geek

#269001 1-Nov-2009 13:44

munchkin:
patznz: Big time is utter rubbish, cant watch any streaming video other than youtube (Including TVNZ ondemand) or download anything at over 20kbps (apart from locally cached things). Not impressed.

If you don't like it, CHANGE PLANS or (what will be equally as effective), CHANGE ISP.

Are you even on the plan, If not then please refrain from posting as it is an issue that clearly doesn't effect you.
Telecom is "managing" the hell out of the plan, for example I can download iTunes or a cached linux iso at 1.3mbps, but when I try and open my email attachments from gmail they will download at .5kbps yes that is .5kbps. Talk about a kick in the arse. I cant even download podcasts, use CMC Markets etc from my home connection. Calling this broadband is what may amount to be false advertising as my dial up connection is faster at somethings.

munchkin

939 posts

Ultimate Geek

Trusted

#269002 1-Nov-2009 13:49

Yes I am on Big Time, I have been since it was in the trial phase. I have seen various problems come and go, but nothing quite like what you're experiencing.

What I will advise you to do is to stop hijacking people's threads with "OMG BIG TIME IS TEH SUXORZZZ" because while it's evident that you're having problems, I am very doubtful whether you have actually called Telecom and raised a support ticket. if you had, then it's taking a long time to sort out, which is why you should call back and request an update.

If you think it's false advertising, you're welcomer to take Telecom to the disputes tribunal, or to ring the Commerce Commission, and drag Telecom through that process - I doubt you'll be very successful should you choose to do that, though. Why? Telecom have clearly stated that performance will be affected by shaping, and a whole bunch of other factors, too.

tl,dr: Stop whinging.

Neochick

49 posts

Geek

#269011 1-Nov-2009 14:05

munchkin: If you don't like it, CHANGE PLANS or (what will be equally as effective), CHANGE ISP.

Unfortunatly, as my name is not on the telecom contract, I am unable to change plans. My partner is a huge downloader and does not want to change back to a plan with a quota. He doesnt have the problem of trying to game online.

-----

I have just fired of this email to NCSoft to give me some proof to Telecom that this is a problem at their end and not NCSofts

Hi, I am a Guild Wars player from New Zealand. (Account name: *******)

Recently my partner switched our internet plan to a unlimited one which has traffic management bettwen the hours of 9am and 2am.

This was ok for about a month but a couple of weeks ago Guild Wars was made unplayable. I can hardly connect, and when I do manage to connect, I have a ping that ranges from 4k to 25k, and playing is impossible. If I do manage to get out of town, the ping drops if i venture out alone, but still unplayable when I am using my elementalist, although it is slightly playable with my new Assassin. I rang Telecom (my ISP) about this yesterday, and even though I am very aware of the fact that this is their doing and nothing to do with NCSofts services, they still tried to suggest that it was your servers causing this problem. So I have decided to get confirmation from you that this is NOT the case and it is Telecom causing a game that should be playable on dial-up to not even work on broadband. Two friends of mine who also play GW have had their ability to play removed, and another friend who just brought Aion can not play that either.

Many New Zealand forums have long discussions that this 'all you can eat' plan is crippling online gaming, yet that chose to tell me it was your fault.

Please reply letting me know that this is not a problem at your end so i may forward it to Telecom and try to get them to fix this very annoying problem. Having just purchased the Factions Colelctors Edition, I would very much like to play Guild Wars again.

Thank You

munchkin

939 posts

Ultimate Geek

Trusted

#269013 1-Nov-2009 14:11

What I said above wasn't aimed at you, rather patznz as all he seems to do is troll.

I doubt the problem will be with NCSoft, too. When you try and play, is there any other software running on your home network that eats bandwidth? (uTorrent etc?)

Neochick

49 posts

Geek

#269016 1-Nov-2009 14:19

munchkin: What I said above wasn't aimed at you, rather patznz as all he seems to do is troll.

I doubt the problem will be with NCSoft, too. When you try and play, is there any other software running on your home network that eats bandwidth? (uTorrent etc?)

Hehe no, the very first thing I do when I try to play is walk over to my partners computer and kill his torrents.

The first few weeks i was managing to play in low level areas while he was torrenting. Though I got him to stop them when I was anyware that might kill me if I had any lag.

I got him to try and play an online game the other day, so he tried to play Red Alert 2 online and said it would not even connect. But I wonder if that is even still supported

So I will get him to try one of his newer C&C games, and also try and do some online gaming on the PS3 when I get a chance. (Project Management assignment anyone?). Only reason I'm on here at the moment is because I am at work at a video shop and its a rather slow day hehe.

c4bb0ose

51 posts

Master Geek
Inactive user

#269036 1-Nov-2009 15:09

@ munchkin I have recently raised a ticket about mmorpg latency so we will see were that goes from here, my strife with big times moved over the past few weeks from all games to just mmorpgs now :)

webup

526 posts

Ultimate Geek

#269043 1-Nov-2009 15:40

"OMG BIG TIME IS TEH SUXORZZZ" because while it's evident that you're having problems,

tl,dr: Stop whinging.

I loled

but big time is teh suxor!

Talkiet

4573 posts

Uber Geek

Trusted

#269045 1-Nov-2009 15:50

webup:

"OMG BIG TIME IS TEH SUXORZZZ" because while it's evident that you're having problems,

tl,dr: Stop whinging.

I loled

but big time is teh suxor!

I LOLed too...

But Bigtime does pretty much what it says on the box.

Cheers - N

Please note all comments are the product of my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

Neochick

49 posts

Geek

#269048 1-Nov-2009 15:58

The stupid thing is, I find myself doing more mass downloading because I can't play GW. When I can play GW I don't download to keep my ping low.

So they are kind of shooting themselves in the foot by making me download more due to traffic management when I'm pretty sure its there to stop me downloading so much.

freitasm

BDFL - Memuneh
74142 posts

Uber Geek

Administrator

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Geekzone

Lifetime subscriber

#269051 1-Nov-2009 16:07

patznz: Big time is utter rubbish, cant watch any streaming video other than youtube (Including TVNZ ondemand) or download anything at over 20kbps (apart from locally cached things). Not impressed.

How does this help this thread? The OP asked for people with problems to post a description and any other information received from Telecom.

Whining that the plan is rubbish won't help and is off topic. If you called Telecom already post details, otherwise then stay on topic.

freitasm on Keybase | My technology disclosure

munchkin

939 posts

Ultimate Geek

Trusted

#269056 1-Nov-2009 16:29

freitasm:
patznz: Big time is utter rubbish, cant watch any streaming video other than youtube (Including TVNZ ondemand) or download anything at over 20kbps (apart from locally cached things). Not impressed.

How does this help this thread? The OP asked for people with problems to post a description and any other information received from Telecom.

Whining that the plan is rubbish won't help and is off topic. If you called Telecom already post details, otherwise then stay on topic.

Thank you, Freitasm.

Neochick

49 posts

Geek

#269150 2-Nov-2009 06:48

Well, I'm up at 6.30am because I need to catch a bus to tech. And I thought i would take the chance to test what telecom told me, by playing between 2am and 9am.

And guess what? It doesnt work. Its just taken a good five minutes to even get in game, and my average ping is still in the tens of thousands.

So there goes that helpful suggestion from Telecom

EDIT: Just heard back from NCSoft, will try this out when I get home (since I'm at EIT now) but thought the link might be useful for anyone else with NCSoft specific problems

Hi Neochick,

Thank you for contacting Guild Wars Technical Support. In order for us to better assist you with this issue, we would like you to run our Game Advisor application. The Game Advisor will provide us with helpful information about your system and Internet connection.

We ask that if you are using a router, hub, or switch, to first disconnect this device and connect directly to your modem before running this utility. You may have to reboot your modem and/or computer to reestablish your Internet connection.

To run Game Advisor, please perform the following steps:

1. To download the Game Advisor, go here: http://us.ncsoft.com/gameadvisor

2. When prompted, save the file to your desktop so that you can access it easily.

3. Double click on the Game Advisor file and then click on the icon of the game you're experiencing an issue with.

4. Click on the "Test Computer and Connection" button and please wait a few minutes while the process completes.

5. Once the process completes, a "Test Result" window will come up. This window will provide you with a link to update your ticket as well as tell you where the diagnostic report is saved. You can also view the report file.

Please update your ticket with this file. If you need assistance attaching a report to the ticket please follow the instructions in the following Knowledge Base article:

Title: Attaching a File
Answer Link: http://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/std_adp.php?p_faqid=5887

Once we receive it, we'll have a better idea of how to resolve your issue.

Regards,
Roger
Guild Wars Technical Support

Billing and Technical support can be reached via phone,
Monday - Friday, 12PM to 5PM CST at (512) 225-6359

c4bb0ose

51 posts

Master Geek
Inactive user

#269166 2-Nov-2009 09:15

Neochick: Well, I'm up at 6.30am because I need to catch a bus to tech. And I thought i would take the chance to test what telecom told me, by playing between 2am and 9am.

And guess what? It doesnt work. Its just taken a good five minutes to even get in game, and my average ping is still in the tens of thousands.

So there goes that helpful suggestion from Telecom

EDIT: Just heard back from NCSoft, will try this out when I get home (since I'm at EIT now) but thought the link might be useful for anyone else with NCSoft specific problems

Hi Neochick,

Thank you for contacting Guild Wars Technical Support. In order for us to better assist you with this issue, we would like you to run our Game Advisor application. The Game Advisor will provide us with helpful information about your system and Internet connection.

We ask that if you are using a router, hub, or switch, to first disconnect this device and connect directly to your modem before running this utility. You may have to reboot your modem and/or computer to reestablish your Internet connection.

To run Game Advisor, please perform the following steps:

1. To download the Game Advisor, go here: http://us.ncsoft.com/gameadvisor

2. When prompted, save the file to your desktop so that you can access it easily.

3. Double click on the Game Advisor file and then click on the icon of the game you're experiencing an issue with.

4. Click on the "Test Computer and Connection" button and please wait a few minutes while the process completes.

5. Once the process completes, a "Test Result" window will come up. This window will provide you with a link to update your ticket as well as tell you where the diagnostic report is saved. You can also view the report file.

Please update your ticket with this file. If you need assistance attaching a report to the ticket please follow the instructions in the following Knowledge Base article:

Title: Attaching a File
Answer Link: http://help.ncsoft.com/cgi-bin/ncsoft.cfg/php/enduser/std_adp.php?p_faqid=5887

Once we receive it, we'll have a better idea of how to resolve your issue.

Regards,
Roger
Guild Wars Technical Support

Billing and Technical support can be reached via phone,
Monday - Friday, 12PM to 5PM CST at (512) 225-6359

they sent me the exact same thing and it personaly didn't help me solve anything

Neochick

49 posts

Geek

#269168 2-Nov-2009 09:20

I don't think its going to help much either. All I am really looking for is something I can take back to Telecom and say 'See, its NOT a problem at NCSoft, so it must be a problem with you"

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