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10 posts

Wannabe Geek


  # 315007 5-Apr-2010 16:28
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ArranH: To be fair Telecom has improved hugely since they replaced the former boss (back when I remember they offered 3 months free broadband at XLan and nobody wanted it), so they've shown definite improvement. And I'm not going to let three weeks of bad service change my view that they are reforming. But these past three weeks have shown that they do have a way to go.


Fair enough, they probably have improved a lot, but they are still a long way off from being adequate. Even before this 3 week issue I would have intermittent throttling issues that would last around a week. When I call tech support they would tell me throttling is to be expected. A week of throttling every month I could take... I still got down 30-50gb per month and that's enough for me. But 3 weeks of problems with no public acknowledgement of any faults was too much, which is why I've started complaining too.

If they consider this business as usual, it doesn't give me much hope for the future. Until something is done to give other companies a chunk of that Southern Cross cable so they can offer competing uncapped plans, I don't see Telecom reacting. The only way I can see that happening is if the government bought a big share of it off Telecom then auctioned it to other suppliers, or to let foreign providers in who have the kind of cash to purchase a share themselves (but to let a foreign coporation have any part in our national internet service is a depressing scenario).


161 posts

Master Geek


  # 315009 5-Apr-2010 16:33
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Talkiet:
crazed:
Talkiet:  


But suggesting that a public company make a loss on a service just because other parts of the business can make up for it? That's simply not rational.

Cheers - N


But is in fact is done quite often in business. I can count several businesses that do that at present with one particular section of the business making a loss to provide goods & services at cheap rates while other sections of the business make up the shortfall.

As for the Max limit on Bigtime, when I signed up for it last year I was told the exact same thing, that there was a limit and that if you went over that limit you were effectively Slowed down. But I have never actually seen it put into play and our usage here is up and down like a yo-yo. Last month we used 130gb, the month before that was only 80Gb and so on.


I'm telling you, there is no such limit. I'm not saying there won't ever be (becuase I don't know the future), but right now, there is no such limit.

Cheers -- N


I was told somethnig similar, that I had gone over the usage allowed, but the person found it was an error on my account, something about my account being Bigtime but some other part being monitored as being on another plan. Could be the same thing maybe? Just an idea.

 
 
 
 


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  # 315020 5-Apr-2010 17:03
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kawaii: The stupid forum doesn't allow editing of posts after a certain point - God knows why (even then I think God himself would be dumb founded by such a policy).  


There is a 15 minute edit window - stops people from posting and then changing their posts, which destroys the flow on of the topic.  It's a pretty common feature on forum software.

BDFL - Memuneh
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  # 315021 5-Apr-2010 17:17
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kawaii: [The stupid forum doesn't allow editing of posts after a certain point - God knows why (even then I think God himself would be dumb founded by such a policy).  


The policy is in place because we have experienced some people posting comments and then changing completely the meaning of their posts after some "facts" were found.

This policy won't be changed.





23 posts

Geek


  # 315106 5-Apr-2010 20:49
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Yahoooooo....hopefully tomorrow I will no longer need to drop by into this forum once my transfer to vodafone (I have my landline, broadband and SKY to be transfer to Voda) is completed. I did not follow up my complaint to Telecom, I dont want to give them a chance to ruin my day again by saying some false hope and explanations ^_^

1892 posts

Uber Geek


  # 315107 5-Apr-2010 20:54
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tamulmol: Yahoooooo....hopefully tomorrow I will no longer need to drop by into this forum once my transfer to vodafone (I have my landline, broadband and SKY to be transfer to Voda) is completed. I did not follow up my complaint to Telecom, I dont want to give them a chance to ruin my day again by saying some false hope and explanations ^_^


Hope you like Vodafone.

I just finnished updating TS3 at 1MB/s.  Yet when I connect, I get the same lag and packet loss as always.  Same with Ventrilo, same with TS2.





Sometimes what you don't get is a blessing in disguise!

161 posts

Master Geek


  # 315108 5-Apr-2010 20:55
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I came from Vodafone, much prefer Telecom, maybe not the past 3 weeks, but before then it was much much faster. But all the best with the change :)

 
 
 
 


23 posts

Geek


  # 315111 5-Apr-2010 21:05
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Thanks ArranH, I will take my chances to Voda. At least there they are offering free Sky HDi ^_^ With Telecom, I've been a religious customer with them for more than 8 years and only call them whenever I had a legitimate problem but all I can hear from them is that they need me to do the CPE check every time I call them even though they are already aware of the problem. So after spending several minutes asking you to do so many things and if all things does not resolve the problem (surely it will not now) then that is the only time they will tell you, Oh yeah we actually received many similar cases like yours and Telecom are already doing their best to resolve the problem ( running for 3 weeks now. lol).

23 posts

Geek


  # 315113 5-Apr-2010 21:09
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Hi DravidDavid, thanks for the info. Yeah that is because most of the international traffic are still using the Global Gateway ^_^ so hopefully once the global gateway issue was fixed its all sweet again for most ISPs.

1892 posts

Uber Geek


  # 315117 5-Apr-2010 21:17
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tamulmol: Hi DravidDavid, thanks for the info. Yeah that is because most of the international traffic are still using the Global Gateway ^_^ so hopefully once the global gateway issue was fixed its all sweet again for most ISPs.


Hope is the key word.

I agree with ArranH, I have heard more complaints from Vodafone customers than any other ISP.  If this truley is a global gateway issue, I would personally recommend waiting before changing ISP until it is absolutly confirmed that it is 100% fixed, whatever might be wrong with it.

Funny how EVERYTHING else...and I mean EVERYTHING ELSE works at its full 8Mb/s capacity except Voice over IP.

VoIP seems to be choked 24/7.  I was logged in from 8PM last night till 5AM this morning...Lag central that whole time.





Sometimes what you don't get is a blessing in disguise!

161 posts

Master Geek


  # 315121 5-Apr-2010 21:23
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DravidDavid:
tamulmol: Hi DravidDavid, thanks for the info. Yeah that is because most of the international traffic are still using the Global Gateway ^_^ so hopefully once the global gateway issue was fixed its all sweet again for most ISPs.


Hope is the key word.

I agree with ArranH, I have heard more complaints from Vodafone customers than any other ISP.  If this truley is a global gateway issue, I would personally recommend waiting before changing ISP until it is absolutly confirmed that it is 100% fixed, whatever might be wrong with it.

Funny how EVERYTHING else...and I mean EVERYTHING ELSE works at its full 8Mb/s capacity except Voice over IP.

VoIP seems to be choked 24/7.  I was logged in from 8PM last night till 5AM this morning...Lag central that whole time.


SSL connections, secure connections to newsgroups, https to gmail and any other overseas site all seem to be having problems, so its not just VOIP. And those problems occur 24 hours a day, for the past 3 weeks.

1892 posts

Uber Geek


  # 315124 5-Apr-2010 21:27
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ArranH:
DravidDavid:
tamulmol: Hi DravidDavid, thanks for the info. Yeah that is because most of the international traffic are still using the Global Gateway ^_^ so hopefully once the global gateway issue was fixed its all sweet again for most ISPs.


Hope is the key word.

I agree with ArranH, I have heard more complaints from Vodafone customers than any other ISP.  If this truley is a global gateway issue, I would personally recommend waiting before changing ISP until it is absolutly confirmed that it is 100% fixed, whatever might be wrong with it.

Funny how EVERYTHING else...and I mean EVERYTHING ELSE works at its full 8Mb/s capacity except Voice over IP.

VoIP seems to be choked 24/7.  I was logged in from 8PM last night till 5AM this morning...Lag central that whole time.


SSL connections, secure connections to newsgroups, https to gmail and any other overseas site all seem to be having problems, so its not just VOIP. And those problems occur 24 hours a day, for the past 3 weeks.


I don't visit newsgroups, but the regular Gmail has been loading as per usual as of 3 days ago.  So I don't have a problem apart from VoIP, which happens to be the main reason I come on the computer...To talk to others on Vent and Teamspeak.





Sometimes what you don't get is a blessing in disguise!

10 posts

Wannabe Geek


  # 315126 5-Apr-2010 21:31
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ArranH:
SSL connections, secure connections to newsgroups, https to gmail and any other overseas site all seem to be having problems, so its not just VOIP. And those problems occur 24 hours a day, for the past 3 weeks.


My GMail and other https connections started working a few days ago, although Facebook is now affected for some reason.

134 posts

Master Geek


  # 315128 5-Apr-2010 21:35
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Well be viewing this thread since it started now after a few days i noticed my end is fixed just like DravidDavid 

Torrents are going smooth , gaming looks fine just going off pings , only problems i have with is RS and MS when using the "free service" i get 5 - 30 kbs. After getting a premium account  it has jumped to around 180kbs never had it go higher. Facebook loads fine and Gmail

Haven't done to much gaming to see the "packet loss" otherwise i am quite happy with this plan at the moment 

maybe i am one of the lucky ones..

 

9 posts

Wannabe Geek


  # 315129 5-Apr-2010 21:42
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Flashcards:
I agree with the profit/service issue. But I STRONGLY disagree with Nationalising Telecom. NOTHING run by government is efficient. I repeat - NOTHING run by government is efficient. Going down the socialist path never works long term, history tells us that.


Guess that's why my roads are broken and I can't drive anywhere, omg.

But regardless, I helpdesk'd the BigTime problems and today Telecom helpdesk emailed me (good turn around on Easter, by the way) and told me

"There is a global gateway issue in New Zealand at present that is affecting a handful of customers. This involves equipment that some broadband customers have their connection through. This equipment is being fixed by technicians and the speed issues will be resolved as soon as possible."

...I'll move us back to Adventure plan. I don't think we're likely to clear 20 gig most months.

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