If you can show me, absolutely in a binding contract, where it said that a certain service level will be maintained for the life of the plan and/or your contract I will accept a 30-40ms peak time latency increase is unreasonable.
No ISP would be stupid enough to put a SLA in a residential contract.
on top of that this whole thread, my thread, is based upon massive increases in ms were talking 1000ms+ 30-40 ms increase from what id normaly have on TCP products is nothing and id accept that out right atm.
I'm afraid that you have been speaking about application response times and almost interchangably comparing them to icmp echo times. For some reason, some people have the impression that one should equal the other.
Not always the case, and in a managed product like BigTime, far less likely that they will match at all times of the day.
As has been pointed out a few times, BigTime is not the recommended plan for customers who want low latency and consistent high performance. The Telecom Pro and Business Broadband plans deliver that.
I can't for the life of me see the gun pointed at your head forcing you to stay on BigTime.
Cheers - N
I would like to change plans until telecom sort out this minor issue/ ever do on this plan, BUT I have heavy youtubers in my house hold, when I say heavy I meen most of the bandwidth is used in youtube/moviestreams/you name it.
and they get quite defensive over what plan they are on( obviously they hate being capped )
and in saying that they want to stick with it ...
I would also like to switch plans to see if it really is something to do with big times set up over my latancy issues.
edit: "Thanks for your email and ping plotter results. I have subsequently escalated your case to our network group for further analysis. You will be contacted once a fix is found. Please appreciate such issues are often complex and may take some time to address especially if network restructuring is required. As a result, I do not have a fixed time of resolution at this stage."
turns out my rant wasnt needed as I just found this in my emails
it appaears telecom are doing something about this, will keep others uptodate about anything else.