Telecom Big Time plan trouble thread

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Big Time plan trouble thread

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147 posts

Master Geek

#316787 10-Apr-2010 13:56

if you want anything fixed the only real way is to describe the issue fully to one of/the Tech Representatives/workers (Like if hes still around Doozy he fixed mmos for me a while back, look for the telecom title under their pic) and try get as much data before messaging them, Its their job to fix things sure but they aren't your mothers :P

Sharesies kids

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ArranH

161 posts

Master Geek

#316794 10-Apr-2010 14:32

aionwannabe: if you want anything fixed the only real way is to describe the issue fully to one of/the Tech Representatives/workers (Like if hes still around Doozy he fixed mmos for me a while back, look for the telecom title under their pic) and try get as much data before messaging them, Its their job to fix things sure but they aren't your mothers :P

No they aren't, but other Telecom staff, in this very thread, have stated that we should be reporting issues to Telecom through the normal processes. Not that it has done much good, but that is why those processes are there.

shadybrothers

236 posts

Master Geek

#316803 10-Apr-2010 14:57

I am able to connection to websites now, gmail, facebook, escapistmagazine (videos load fine).

Steam is unable to connect.

iTunes is struggling to download podcasts. (1.4 MB of 12.5 MB - stopped (err = -3259)

Is anyone using the Thompson ST5x6v6?

My routers settings are hardcoded incorrectly.

this is a slap in the face!

tdgeek

28624 posts

Uber Geek

Trusted

Lifetime subscriber

#316809 10-Apr-2010 15:30

The DNS is not hardcoded in the modem, it is in your TCPIP settings in Windows. Interestingly, mine is also showing what yours is, my laptop is set to the Xtra DNS. I am aware that when you ping, you will get one fail in one of our hops, as we do not allow pings to one of our devices, this is to stop DOS attack. Perhaps this is why there is an error in the Thomson connectivity check. Talkiet may well be able to answer or correct that assumption on my part. Otherwise, there is no issue to your or my internet, despite that error.
Cheers
Tony

Magitek

7 posts

Wannabe Geek

#316891 10-Apr-2010 22:30

Magitek: I have the same issue with connection randomly jumping 500ms for 5m-2hr whenever it feels like it.

Idle connection statistics:
1 <1 ms <1 ms <1 ms mygateway [10.1.1.1]
2 643 ms 654 ms 543 ms 210.55.69.16
3 * * * Request timed out.
4 503 ms 431 ms 333 ms x6-0-0-v20.akcr10.global-gateway.net.nz [202.50.
238.49]
5 490 ms 475 ms 415 ms g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202
.49]
6 506 ms 539 ms 521 ms telecom-sdn-ak1-dom.akcr8.global-gateway.net.nz
[203.96.65.198]
7 461 ms 572 ms 564 ms 146.171.18.210
8 396 ms 429 ms 351 ms telecom.co.nz [146.171.18.242]

Pinging 210.55.69.16 with 32 bytes of data:
Reply from 210.55.69.16: bytes=32 time=458ms TTL=126
Reply from 210.55.69.16: bytes=32 time=366ms TTL=126
Reply from 210.55.69.16: bytes=32 time=534ms TTL=126
Reply from 210.55.69.16: bytes=32 time=418ms TTL=126
Reply from 210.55.69.16: bytes=32 time=472ms TTL=126
Reply from 210.55.69.16: bytes=32 time=498ms TTL=126
Reply from 210.55.69.16: bytes=32 time=459ms TTL=126

SNR Margin 23/15 dB
Line Attenuation 16/10 dB
Data Rate 7616/896 (ADSL1)

Also these pings are heavily affected when downloading, I'm positive all traffic passes through the filters. A 50ms ping will hit 500 just downloading @ 500KB/s. I'd expect 50 to bloat to maybe 150 or even 250.. but not half a second.
Never had issues like this on go large.

I would ring telecom, but i'm quite sure they don't care.

Well it's been awhile. This garbage never quit the whole time.. so i've given up on xtra and switched to slingshot.

Pinging telecom.co.nz [146.171.18.242] with 32 bytes of data:
Reply from 146.171.18.242: bytes=32 time=15ms TTL=119
Reply from 146.171.18.242: bytes=32 time=15ms TTL=119
Reply from 146.171.18.242: bytes=32 time=15ms TTL=119
Reply from 146.171.18.242: bytes=32 time=15ms TTL=119

Ping statistics for 146.171.18.242:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 15ms, Average = 15ms

This is while downloading at 300KB/s and the ping completely not affected.
Feels like real broadband again, pages load instantly, WOW doesn't drop out randomly.

My adsl statistics are different, and I don't really understand why. Xtra had my rate 'uncapped' to 7616 (i thought this was maximum for my modem/line) but now:

snr margin 19/12 (naturally lower due to increase in speed)
data rate 8160 896 (my previous 'uncapped' bigtime connection becomes more 'uncapped'?)

At the end of the day, All i know is it's not worth staying on bigtime unless it "works" for you. Clearly telecom hasn't gotten it down to a computer science yet.

ArcticSilver

722 posts

Ultimate Geek

#316910 11-Apr-2010 00:19

tdgeek: The DNS is not hardcoded in the modem, it is in your TCPIP settings in Windows. Interestingly, mine is also showing what yours is, my laptop is set to the Xtra DNS. I am aware that when you ping, you will get one fail in one of our hops, as we do not allow pings to one of our devices, this is to stop DOS attack. Perhaps this is why there is an error in the Thomson connectivity check. Talkiet may well be able to answer or correct that assumption on my part. Otherwise, there is no issue to your or my internet, despite that error.
Cheers
Tony

Generally DNS is in your router to either redirect requests or pass it to your PC's via DHCP. So yes it could be hard coded.

What is more likely though is that it gets the DNS server addresses from Telecom's DHCP server.

DravidDavid

1907 posts

Uber Geek

#316916 11-Apr-2010 01:24

Funny.

Some seem to be able to stream TVNZ On-Demand perfectly fine. I cannot. Anyone else having issues?

ArranH

161 posts

Master Geek

#316923 11-Apr-2010 07:31

DravidDavid: Funny.

Some seem to be able to stream TVNZ On-Demand perfectly fine. I cannot. Anyone else having issues?

Workign fine now, I'll try it tonight during peak time.

System

521 posts

Ultimate Geek

#316943 11-Apr-2010 08:39

DravidDavid: Funny.

Some seem to be able to stream TVNZ On-Demand perfectly fine. I cannot. Anyone else having issues?

I have been able to stream TVNZ on demand fine every time i have given it a go

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

Detruire

1614 posts

Uber Geek

#316977 11-Apr-2010 12:07

DravidDavid: Funny.

Some seem to be able to stream TVNZ On-Demand perfectly fine. I cannot. Anyone else having issues?

Please post a trace-route to af1-tvnz.streaming.net.nz

rm *

shadybrothers

236 posts

Master Geek

#316980 11-Apr-2010 12:18

TVNZ Loads the video, but can only play 1 second at a time before buffering again.

Tracing route to af1-tvnz.streaming.net.nz [202.7.5.18]
over a maximum of 30 hops:

  1 25 ms 99 ms 99 ms dsldevice.lan [192.168.1.254]
  2 20 ms 19 ms 19 ms 122-62-32-1.jetstream.xtra.co.nz [122.62.32.1]
  3 * * * Request timed out.
  4 34 ms 29 ms 30 ms 122-56-223-9.mobile.telecom.co.nz [122.56.223.9]

  5 33 ms 31 ms 47 ms 131.203.253.214
  6 * * * Request timed out.
  7 * * * Request timed out.
  8 * * * Request timed out.
  9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.

  30 * * * Request timed out.

this is a slap in the face!

Detruire

1614 posts

Uber Geek

#316993 11-Apr-2010 13:12

There goes that theory.

(Theory was that routes not through FX were going internationally and suffering the shaping. If you're having the issue on a route through FX, then the issue is most likely something else.)

rm *

DravidDavid

1907 posts

Uber Geek

#316995 11-Apr-2010 13:23

Tracing route to f1-tvnz.streaming.net.nz [202.7.7.90]
over a maximum of 30 hops:

1    <1 ms    <1 ms    <1 ms 192.168.1.1
2    11 ms    10 ms    10 ms 122-62-240-4.jetstream.xtra.co.nz [122.62.240.4]

3     *        *        *     Request timed out.
4     *        *        *     Request timed out.
5    10 ms    10 ms    10 ms 122-56-222-5.mobile.telecom.co.nz [122.56.222.5]

6    16 ms    16 ms     9 ms 131.203.254.138
7     *        *        *     Request timed out.
8     *        *        *     Request timed out.
9     *        *        *     Request timed out.
10     *        *        *     Request timed out.
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14     *        *        *     Request timed out.
15     *        *        *     Request timed out.
16     *        *        *     Request timed out.
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
"
"
"
30     *        *        *     Request timed out.

Trace complete.

It is better today but still unwatchable.

flanno

9 posts

Wannabe Geek

#317070 11-Apr-2010 18:37

I've been watching this thread now for the last 3 or so weeks. For a while there big Time was brilliant, I had no problems with streaming videos. but now all the sites I use to stream video are unusable, Daily Motion, TVNZ, Megavideo, ZShare etc.

It's getting horribly frustrating having slow internet (especially as I don't have a TV!).

I have spoken to telecom but they just say my connection is fine so there is nothing I can do. I have pretty good speed results from speed test, certainly enough, in theory, to stream video but it just doesn't work!!!

I have been reading back through this thread but as I don't really understand how all this works I can't really grasp whether this is a problem that is going to be fixed or whether I should give up and change plans, can someone quickly explain it to me in layman's terms?!?

System

521 posts

Ultimate Geek

#317087 11-Apr-2010 19:37

flanno: I've been watching this thread now for the last 3 or so weeks. For a while there big Time was brilliant, I had no problems with streaming videos. but now all the sites I use to stream video are unusable, Daily Motion, TVNZ, Megavideo, ZShare etc.

It's getting horribly frustrating having slow internet (especially as I don't have a TV!).

I have spoken to telecom but they just say my connection is fine so there is nothing I can do. I have pretty good speed results from speed test, certainly enough, in theory, to stream video but it just doesn't work!!!

I have been reading back through this thread but as I don't really understand how all this works I can't really grasp whether this is a problem that is going to be fixed or whether I should give up and change plans, can someone quickly explain it to me in layman's terms?!?

Essentially the rules of what is throttled and how much will be changing constantly as Telecom tries to perfect the plan but how much it will be changed and what parts will not be known until it happens most likely, alot of it will be here to stay unfortunatlely

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

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