Telecom Big Time plan trouble thread

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5241 posts

Uber Geek

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Lifetime subscriber

#317536 12-Apr-2010 21:56

crazed:

Tracing route to gfep2.clear.net.nz [203.97.27.200]
over a maximum of 30 hops:

1 25 ms 99 ms 99 ms 192.168.1.254

You have quite severe lag between you and your router.. That implies your PC is absolutely hammering your connection, or something is seriously fvcked at your end.

On an unrelated note I finally got an update on my complaint ticket.

Telecom: Dear xxx

Thank you for your email and providing the details.

I have been advised the there have been some changes made to the Big Time
shaping to address the high latency issues that have been occurring.

Please check to see if you notice any difference.

I apologise for any inconvenience.

Feel free to email me if you have any further questions.

Kind regards,

XXXX

I'm a geek, a gamer, a dad and an IT Professional. I have a full rack home lab, size 15 feet, an epic beard and Asperger's. I'm a bit of a Cypherpunk, who believes information wants to be free and the Net interprets censorship as damage and routes around it.

Sharesies

Trade NZ and US shares and funds with Sharesies (affiliate link).

System

521 posts

Ultimate Geek

#317537 12-Apr-2010 21:59

Lias:
crazed:

Tracing route to gfep2.clear.net.nz [203.97.27.200]
over a maximum of 30 hops:

1 25 ms 99 ms 99 ms 192.168.1.254

You have quite severe lag between you and your router.. That implies your PC is absolutely hammering your connection, or something is seriously fvcked at your end.

On an unrelated note I finally got an update on my complaint ticket.
Telecom: Dear xxx

Thank you for your email and providing the details.

I have been advised the there have been some changes made to the Big Time
shaping to address the high latency issues that have been occurring.

Please check to see if you notice any difference.

I apologise for any inconvenience.

Feel free to email me if you have any further questions.

Kind regards,

XXXX

Well have you noticed any difference?

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

DravidDavid

1907 posts

Uber Geek

#317550 12-Apr-2010 22:23

Lias:
crazed:

Tracing route to gfep2.clear.net.nz [203.97.27.200]
over a maximum of 30 hops:

1 25 ms 99 ms 99 ms 192.168.1.254

You have quite severe lag between you and your router.. That implies your PC is absolutely hammering your connection, or something is seriously fvcked at your end.

I'd usually agree his router was faulty or something. But if he is using the router Telecom gives out, that is pretty much normal and is being miss-read.

That is what I was told anyway.

Detruire

1611 posts

Uber Geek

#317558 12-Apr-2010 22:44

DravidDavid:
Lias:
crazed:

Tracing route to gfep2.clear.net.nz [203.97.27.200]
over a maximum of 30 hops:

? 1??? 25 ms??? 99 ms??? 99 ms? 192.168.1.254

You have quite severe lag between you and your router.. That implies your PC is absolutely hammering your connection, or something is seriously fvcked at your end.

I'd usually agree his router was faulty or something.? But if he is using the router Telecom gives out, that is pretty much normal and is being miss-read.

That is what I was told anyway.

It's what I found from experience. :)

rm *

DravidDavid

1907 posts

Uber Geek

#317563 12-Apr-2010 23:08

Yea, forgot who told me. I remember plugging in my telecom router to double check mine wasn't broken only to find the Telecom one was. Or so I thought.

It dosn't do any good in a situation like this where tests are needed.

On a side note. VoIP still dosn't work for me! Ugh!

ArcticSilver

722 posts

Ultimate Geek

#317565 12-Apr-2010 23:14

Another night of disconnects and massive lag, just loving it.

Going to give them a couple more days, if it isnt fixed by then im off, its just unusable unfortunitly.

DravidDavid

1907 posts

Uber Geek

#317572 13-Apr-2010 00:08

I'm surprised more havn't left the plan.

I am holding my ground. I've got more patience than the general public on the plan. If they leave, it will be better for me.

I am also waiting for word on that global gateway. If they fix that (if they havn't already) I am confident performance will return.

But then again. Their track record so far has been more bad than good.

crazed

484 posts

Ultimate Geek

Trusted

#317573 13-Apr-2010 00:17

Lias:
crazed:

Tracing route to gfep2.clear.net.nz [203.97.27.200]
over a maximum of 30 hops:

1 25 ms 99 ms 99 ms 192.168.1.254

You have quite severe lag between you and your router.. That implies your PC is absolutely hammering your connection, or something is seriously fvcked at your end.

On an unrelated note I finally got an update on my complaint ticket.

yea thats normal for my main PC, as it also acts at present as the network storage for the house. and its only a 100Mbit switch so the pipe between me and the switch does get afair bit of use :D

As for the router, yep its a Telecom Thomson, can't be stuffed buying another lol.

CraZeD,
Your friendly Southern Geeky Fellow :P

DravidDavid

1907 posts

Uber Geek

#317593 13-Apr-2010 02:05

Struck 2:05.

VoIP...Sucks. TVNZ On-Demand...Sucks. Yahoo streaming...Sucks. Still syncing at 8128/864. Nothing torrenting, nobody in the house, wireless netowork is disabled, so nobody is using that.

What exactly does Telecom do when they say they are doing a "Port reset"? Worked for a while last time.

crazed

484 posts

Ultimate Geek

Trusted

#317944 13-Apr-2010 17:52

Well I decided today to dig out my old Dlink(Yes I know!) and disconnect the Thomson, Well talk about difference

Speed hasn't changed but the connection seems more stable and I don't have the disconnections. will try it out tonight with BC2, but I suspect that the Thomson Speedtouch that Telecom gave me is faulty. Thanks Telecom.

Also my first hop isnt reading 99ms anymore lol

Tracing route to telecom.co.nz [146.171.18.242]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 9 ms 10 ms 9 ms 210-55-67-1.adsl.netgate.net.nz [210.55.67.1]
3 * * * Request timed out.
4 26 ms 44 ms 34 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.
49]
5 26 ms 27 ms 26 ms g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202
.49]
6 26 ms 27 ms 26 ms telecom-sdn-ak1-dom.akcr8.global-gateway.net.nz
[203.96.65.198]
7 31 ms 29 ms 26 ms 146.171.18.210
8 59 ms 27 ms 42 ms 146.171.18.242

Trace complete.

CraZeD,
Your friendly Southern Geeky Fellow :P

System

521 posts

Ultimate Geek

#317967 13-Apr-2010 18:27

crazed: Well I decided today to dig out my old Dlink(Yes I know!) and disconnect the Thomson, Well talk about difference

Speed hasn't changed but the connection seems more stable and I don't have the disconnections. will try it out tonight with BC2, but I suspect that the Thomson Speedtouch that Telecom gave me is faulty. Thanks Telecom.

Also my first hop isnt reading 99ms anymore lol

Tracing route to telecom.co.nz [146.171.18.242]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 9 ms 10 ms 9 ms 210-55-67-1.adsl.netgate.net.nz [210.55.67.1]
3 * * * Request timed out.
4 26 ms 44 ms 34 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.
49]
5 26 ms 27 ms 26 ms g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202
.49]
6 26 ms 27 ms 26 ms telecom-sdn-ak1-dom.akcr8.global-gateway.net.nz
[203.96.65.198]
7 31 ms 29 ms 26 ms 146.171.18.210
8 59 ms 27 ms 42 ms 146.171.18.242

Trace complete.

Unfortunately i had to do the complete opposite, my Linksys modem died two days ago and i am using the Thomson now until i get a replacement

PC: 3.3ghz Core i5-2500, 8gb DDR3, ATI Radeon 5850, 27" QHD IPS Monitor

Mobile Phone: iPhone 5 32gb Graphite.

Ragnor

8085 posts

Uber Geek

Trusted

#317972 13-Apr-2010 18:35

The Thomson's do seem to cause multiple gaming issues in my experience.

Had to mess around with telnet and the CLI to get Company of Heroes and Left 4 Dead 2 working reliably on my friends one.

WallySimmonds

60 posts

Master Geek

#317977 13-Apr-2010 18:50

Last couple of days seem to be alright. Can get into work fine and speeds are relatively back to normal. Can anyone confirm what's been changed?

DravidDavid

1907 posts

Uber Geek

#317978 13-Apr-2010 18:52

WallySimmonds: Last couple of days seem to be alright. Can get into work fine and speeds are relatively back to normal. Can anyone confirm what's been changed?

No confirmation yet. TVNZ still sucks for me though.

pasho

72 posts

Master Geek

#317982 13-Apr-2010 19:08

this is completely normal on thompson router to see 99ms on tracert. I dont know whats behind it but IT DOES NOT affect performance of the connection. its got nothing to do with PC, its a router problem.

so yeah. i've got the same thing.

here is ping

Reply from 192.168.1.254: bytes=32 time<1ms TTL=64
Reply from 192.168.1.254: bytes=32 time<1ms TTL=64

and tracert

Tracing route to telecom.co.nz [146.171.18.242]

over a maximum of 30 hops:

1 14 ms 78 ms 99 ms dsldevice.lan [192.168.1.254]
2 13 ms 13 ms 26 ms 210-55-64-160.adsl.netgate.net.nz [210.55.64.160]
3 * * * Request timed out.
4 10 ms 13 ms 13 ms ae4-20.akcr10.global-gateway.net.nz [202.50.238.49]
5 15 ms 75 ms 34 ms g0-1-0-4.akcr8.global-gateway.net.nz [210.55.202.49]
6 11 ms 9 ms 9 ms telecom-sdn-ak1-dom.akcr8.global-gateway.net.nz [203.96.65.198]
7 11 ms 10 ms 11 ms 146.171.18.210
8 14 ms 11 ms 11 ms 146.171.18.242

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