Tracing route to gfep2.clear.net.nz [188.8.131.52]
over a maximum of 30 hops:
1 25 ms 99 ms 99 ms 192.168.1.254
You have quite severe lag between you and your router.. That implies your PC is absolutely hammering your connection, or something is seriously fvcked at your end.
On an unrelated note I finally got an update on my complaint ticket.
Telecom: Dear xxx
Thank you for your email and providing the details.
I have been advised the there have been some changes made to the Big Time
shaping to address the high latency issues that have been occurring.
Please check to see if you notice any difference.
I apologise for any inconvenience.
Feel free to email me if you have any further questions.