Telecom Big Time plan trouble thread

Forums › Spark New Zealand (including Skinny and BigPipe) › Telecom Big Time plan trouble thread

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39 posts

Geek

#319147 16-Apr-2010 00:24

What justification could they possibly have for shaping traffic that uses 15MB/hour at MOST?

krisboi

4 posts

Wannabe Geek

#319151 16-Apr-2010 01:04

its telecom... no surprises there....

i tried calling 4 times about my account... i want them to pull up my calls as when
i joined the sales lady said i was to be connected to a cabinet and promised me adsl 2 speeds....

i laughed because you should never guarentee broadband.

and woah behold connecting at 5.6mb down and 0.800mb up.

Where as on my other line with orcon im connected at 7.6mb down and 0.86mb up.

And orcon downloads at 750kbs anytime - telecom bigtime - 20kbs anytime even from http.

but seriously telecom, who ever chose to outsource to manilla deserves to be fired..

u guys failed with that one.... no one there can understand jack and i had one lady from your tech
department tell me that my number or account number didnt exist in your system at all but she could
apparently see my line and that 5.6mb down was adsl 2 speeds...... i was like - uhhh no its not....

And then when i requested to speak to a supervisor i got hung up on....

Pull your act together.... and stop failing so hard.. its not that hard seeing you own the monopoly.

Ragnor

8196 posts

Uber Geek

Trusted

#319154 16-Apr-2010 01:11

Hey guys you need to give your results context (location, type, speed, date/time) for them to be useful to anyone.

Example: Various HTTP download Tests @ 16 April 1am

Site: Ausgamer
Host: Mammoth
Location: AU
File: http://www.ausgamers.com/files/details/html/51556
Results:
Browser: Regular single connection download ~30-50 KB/s
Download Manager: Multiple segment/connection download ~80-100 KB/s

Site: Songbird
Host: Amazon SWS
Location: US
File: http://download.songbirdnest.com/installer/windows/i686-msvc8/Songbird_1.4.3-1438_windows-i686-msvc8...
Results:
Browser: Regular single connection download ~10 KB/s
Download Manager: Multiple segment/connection download ~100 KB/s

Site: Telecom
Host: Telecom
Location: NZ
File: http://zeus.jetstream.co.nz/
Results:
Browser: Regular single connection download ~400 KB/s (max line rate)
Download Manager: Multiple segment/connection download ~400 KB/s (max line rate)

DravidDavid

1907 posts

Uber Geek

#319157 16-Apr-2010 01:26

shreddakj: I was on Big Time until january, and then have been on Adventure since then, But I now have someone else living at my house and I can no longer stick to the pathetic 20GB cap. How has Big Time been for playing World of Warcraft, using Skype and Ventrilo been lately?

Ventrilo has been horrible, but for some reason it has been usable today. I will tell you how it goes tomorrow.

Since the 20GB plan and the BigTime plan are the same price, I suggest trying it. It has the potential to be great, but there are still many kinks and varied results across the board.

Do you connect to international Ventrilo servers or national ones?

shreddakj

39 posts

Geek

#319158 16-Apr-2010 01:29

Both, I even own my own ventrilo server that I use frequently. I'll PM you the vent info, if you have time, let me know what the latency is like.

Therion11

8 posts

Wannabe Geek

#319167 16-Apr-2010 03:08

It's 3am and I thought I'd test to see what they might have done to the off-peak download speed. My download manager (IDM) seems to shoot up to 200kb/s at the beginning of a file, and then drop to 50-100kb/s for the remaining 90%. These speeds are given based on connections to mediafire.com which although is a single website, the data seems to match up with what everybody else is reporting.

Bittorrent traffic is going fine, 500-600kb/s at present, which seems silly.

Savageone

44 posts

Geek

#319170 16-Apr-2010 05:22

5:20am and i thought i'd try downloading a file as well. its not much better than during peak times. getting a max of 130kb/s. i use to be able to max my line and get just above 900kb/s during off peak. this is ridiculous. where's doozy or Talkiet when you need em :-(

thought i would do a speedtest and well, thats pretty much maxed out.

https://www.speedtest.net/result/783423895.png

Tradepub

Free professional, reference and technical white papers (affiliate link).

ArranH

161 posts

Master Geek

#319174 16-Apr-2010 05:33

Just tried some SSL connections speeds to the USA, and, at 5:32am, they are going at 6% of the old speed. Using unsecure connections to the SAME server the speed gets to about 85% of my old BigTime speeds.

Telecom, stop managing secure connections during off peak!!!! Stop managing at all during offpeak!!!!

Savageone

44 posts

Geek

#319176 16-Apr-2010 05:38

Telecom, stop managing secure connections during off peak!!!! Stop managing at all during offpeak!!!!

couldn't agree more. Throttling the speeds during off peak times is just wrong. I can understand managing speeds during peak times but off peak? come on.

rygrass

134 posts

Master Geek

#319182 16-Apr-2010 07:13

Well been viewing this last few weeks again..

Just noticed yesterday that my http have been throttled even LOCAL for me well just tried two local sites and seemed to be stuck around 50kbs - 120kbs i will try again tonight with the links rangor provided

Everything else i can do .. torrents run perfect, tnvz perfect, vent/team speak no worries there

Just did a speed test

Hmm not that i complain that much but i'd rather have my http downloads back

Talkiet

4787 posts

Uber Geek

Trusted

#319219 16-Apr-2010 09:29

Savageone: 5:20am and i thought i'd try downloading a file as well. its not much better than during peak times. getting a max of 130kb/s. i use to be able to max my line and get just above 900kb/s during off peak. this is ridiculous. where's doozy or Talkiet when you need em :-(

thought i would do a speedtest and well, thats pretty much maxed out.

https://www.speedtest.net/result/783423895.png

I'm still here and watching, and reporting new issues to those involved, but I don't have anything new I can tell you... Sorry about that.

Cheers - Neil G

Please note all comments are from my own brain and don't necessarily represent the position or opinions of my employer, previous employers, colleagues, friends or pets.

HowickDota

420 posts

Ultimate Geek

#319255 16-Apr-2010 10:33

Still very slow for me as well

shreddakj

39 posts

Geek

#319257 16-Apr-2010 10:35

what about gaming? anyone tried world of warcraft lately?

mortiis33

174 posts

Master Geek

#319259 16-Apr-2010 10:36

HowickDota: Still very slow for me as well

Howick, apparently this is our(the customer's) fault, according to Telecom. It's us who are in the wrong, must be something wrong on OUR end.
It seems a bit fishy to me, and I BET that it stays this way from now on forth too, which will be a dreaded shame, if that is the case.
Telecom need to man-up and accept reliability for their company's technical blunders and stop blaming the loyal customer for it!

xoddoza

10 posts

Wannabe Geek

#319262 16-Apr-2010 10:39

If anyones interested, i'm able to actually play games on this Big Time connection again. Pings to the US in League of Legends are about 150ms with none of the rampant packet loss of before.

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