kobiak: Does any one know URL to Telecom's Online Support Chat system?

A friend of mine, two days ago had a chat about his connection, and he is not sure how he got into this chat... later he received email to submit feedback about online chat system BUT no link to the system :(

I hoped to chat about BigTime :(

jpfree: There's a chat link off the broadband plans page at https://www.telecom.co.nz/broadband/select/1,10627,205728-204466,00.html

I've had pathetic HTTP download speeds the last few days. Downloading at around 16 KB/s atm, that's with 4 server connections no less.

I wonder if Telecom would let me break my contract and switch to someone else?

DravidDavid:

shiroshadows: I wouldn't exactly say they have rescued anything yet.

It's bout one first appearances I've seen regarding the matter where someone has actually said they're doing something about it.

As long as doozy is still here...We are always rescued.  And it isn't the first or second time this thread has drastically helped BigTime.

Jasonsbx:

DravidDavid:

shiroshadows: I wouldn't exactly say they have rescued anything yet.

It's bout one first appearances I've seen regarding the matter where someone has actually said they're doing something about it.

As long as doozy is still here...We are always rescued.  And it isn't the first or second time this thread has drastically helped BigTime.

The real point is he perhaps shouldn't be here but actioning some of the following!
- They should be being upfront and status should be on the Telecom site.
- The broadband helpdesk should also not be ignorant when you ring.
- If they are going to traffic shape ideally some indication of the limits that imposed should be publicised.
- I should not need to hunt round for sites like this to find out that it isn't my setup or specific to me.
The biggest issue is not the problem but the pretending it doesn't exist.