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Hawkes Bay
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Reply # 18392 15-Aug-2005 19:35
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Sinjin: Actually the infomration is 100% correct I have rounded it down

Surely its impossible to be 100% correct AND rounded down....




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Reply # 18423 16-Aug-2005 09:03
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sinjin I see the Telecom stats every week and you are very, very wrong. Even rounded down by dropping 2 zeros and divided by 10 would be still way out....

 
 
 
 


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Master Geek


  Reply # 18427 16-Aug-2005 09:52

just like Winston Peters Sinjin is yet to reveal the source of his figures. We would have a customer revolt going on if they were correct I would think lol.

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  Reply # 18476 16-Aug-2005 15:22
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Actually you must be looking at the "for public release" figures.

The issues with mobile servicing in NZ will continue until all concerned parties take responsibility for the respect areas. This includes the customer, why should the likes of Nokia have to pay for a warranty service if the customer is to stupid to read the manual. The problem with NZ today is that everybody wants to hold anybody except themselves responsible for their problems. Many phones go in for servicing under warranty when the customer has either changed the settings or is expecting the product to perform beyond the handset and network. Networks constantly blame the handset for reception and other issues, once a handset has been tested on a RF test set then the network coverage/services should be looked at, if the customer still has problems it could be their expectation of the handset etc.

Basically stop just pointing the finger at the service agent. They do not make the product, they do not have any influence over the network and they most certainly cannot be hled liable for people who are so stupid they should not own a mobile phone. By all mean blame them for the quality of their workman

Hawkes Bay
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  Reply # 18482 16-Aug-2005 16:59
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Sinjin: The issues with mobile servicing in NZ will continue until all concerned parties take responsibility for the respect areas.

TNZ is taking responsibility by starting Telegistics (espec. if they run it at a loss, which is not a real loss, becuase it would simply be a cost of doing business).

This includes the customer, why should the likes of Nokia have to pay for a warranty service if the customer is to stupid to read the manual. The problem with NZ today is that everybody wants to hold anybody except themselves responsible for their problems. Many phones go in for servicing under warranty when the customer has either changed the settings or is expecting the product to perform beyond the handset and network. Networks constantly blame the handset for reception and other issues, once a handset has been tested on a RF test set then the network coverage/services should be looked at, if the customer still has problems it could be their expectation of the handset etc.

I dont think anyone here doubts that for a second (well - maybe one or two....)

Basically stop just pointing the finger at the service agent. They do not make the product, they do not have any influence over the network and they most certainly cannot be hled liable for people who are so stupid they should not own a mobile phone. By all mean blame them for the quality of their workman

One of the big problems i have seen with service agents is lack of consistency...

The exact same job costing a different amount from one customer to the next, or phones being quoted BER on a cracked screen when previous cust had a repair done at a reasonable price.




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  Reply # 18521 16-Aug-2005 22:47
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sinjin.... wow!!

>Actually you must be looking at the "for public release" figures

thanks, that made me laugh a bit! Do you work for "the government" or something?

I can confirm here that Jama's info is definately correct, whilst yours, is totally wrong! However, that's not the main point of this thread is it.

Telegistics will be around for a while, IMHO. Telecom IS taking responsibility by creating it's own service agents shop. I don't see what's wrong with that.

F5




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Wannabe Geek


Reply # 18547 17-Aug-2005 08:32
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Interesting when somebody questions the likes of Telecom. I have up until recently worked in the mobile industry and the amount of problems that I have seen that are a direct result of a poorly provisioned network and/or services are significant. The amount of problems that the actually service agent causes are insignificant. None of the Teleco's have ever put their hand up and admitted that their network is the cause of the likes of reception problems, last year I used apporx. 50-60 different types of mobile phones on both networks and everyone of these phones dropped calls or did not have coverage where the Teleco said there should be. As far the example of two differnet customers with broken LCD screens. Because the screen was broken (by the way you would be suprised how many people claim it just happened, again how about a bit of individual responsibility) there must have been excessive force applied to the phone, therefore there could well be other damage to the PCB.

I would be interested to know how many of the people in this thread have actual working knowledge of mobile service in NZ? By the way I do not count dealers as they are in my opinion part of the problem (I should know I used to be one)

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  Reply # 18550 17-Aug-2005 09:45
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Totally agree about the in store guys being part of the problem...

But if you were part of the industry, why didn't you fix it?




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Master Geek


  Reply # 18552 17-Aug-2005 09:54

Hi Sinjin- I was the manager of a fully authorised Motorola and Nokia repair agent many years back when they had the great idea to have more than one in te country (IE severakl around the regions to give customers choice and speedier response) So I am fully aware of all the problems an agent faces- however there are fundemental things that MFR just does not do that are important. Like communication, trained staff answering the phones, turnaround time etc. As you say personal responsibility.....MFR also need to take a big chunk. Dealers and customers will always be the same- it is at the service agent where a difference can be made

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Wannabe Geek


  Reply # 18554 17-Aug-2005 09:58
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hi william thought you would have known better

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Geek

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Reply # 18559 17-Aug-2005 11:15
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I think the Sanyo is Great!!! I know heaps of people with that phone and their rubber hasn't come off, i mean doesn't this depend on the use of the phone if you drop it and give it some grief then of course its gona come off.
I also think Telegistics will be great, at the moment its only taking them a matter of about 3days for repairs to come back and trust me it is so much cheaper. E.g. A sanyo 7400 goes to MFR with a broken screen and comes back with a qoute of around $400 and Telegistics only charge $175. Wow ~ !!!
Think about this... MFR was the only repair agency in NZ for all mobile phones and now theres some competition, you have an option now on which company you prefer to go through.




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Master Geek


  Reply # 18575 17-Aug-2005 14:45

Think about this... MFR was the only repair agency in NZ for all mobile phones and now theres some competition, you have an option now on which company you prefer to go through.

Sorry Bettyboop I the above statement is incorrect. MFR will no longer accept Sanyos for repair.

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  Reply # 18576 17-Aug-2005 14:52
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well it'll be Sanyo's all the way for me then... MFR are horrible!!!!




Hawkes Bay
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  Reply # 18587 17-Aug-2005 17:43
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Felix: well it'll be Sanyo's all the way for me then... MFR are horrible!!!!

Yeah - i have been well pleased with Telegistics so far, i hope they keep it up!
Cant wait till they start servicing the other brands.




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Wannabe Geek


  Reply # 18591 17-Aug-2005 18:51
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Hiya

bettyboop
my sanyo 7400 is just starting to do this too, I came on here to see if anyone else is having the issue.
I look after my mobile very very well.
The problem is clearly with the phone.
I like the phone too but this really annoys me as it wasn't cheap.
It is both shocking and relieving to find out is isn't just happening to me.

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