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Reply # 17703 8-Aug-2005 16:09
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AND A COPY OF A LETTER FROM THE CONSUMER GUARANTEES SITE.
I AM SENDING THIS IN AND ADDING MY OTHER COMMENTS AS WELL.
HOPE THIS HELPS.

--------------------------
Asking for a repair
Letter asking for a repair.

------------------------
[Date]
Dear ...
[Name the appliance, make and if possible the model]
I bought the above [item] from your shop on [date]. It developed defects.
[Describe problems]
I understand I am entitled to expect the things I buy are of acceptable quality. I am sure you will agree that in view of the above problems the [item] was not of a reasonable standard.
I am prepared to accept a repair of the [item] at no cost to me. If repairs can be completed quickly and effectively I will consider the matter settled.
Please telephone me to arrange for the repair to be carried out. I consider seven days to be a fair time to have the [item] back in full working order.
Yours sincerely

--------------------

Point of Law
The Consumer Guarantees Act says you can ask a trader to repair faulty goods. The problem can be big or small. However, the fault mustn't have been caused by the misuse of the product. The repair must be carried out in a reasonable time at no charge to you. If it is not, then you can claim your money back or have the work done elsewhere and charge the original retailer.

BDFL - Memuneh
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Reply # 17704 8-Aug-2005 16:22
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