We have identified why customers are unable to use DTMF (Dual Tone Multi Frequency) tones between XT customers. The resolution is not a simple one and we are waiting on one of our suppliers to provide further detail.
This issue only affects XT-XT. XT-AnyOtherNetwork is fine.
@brcjackson, your "reliable source" who said this issue was because we have a "packet data network" was not correct.
Neal
The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.
Any news on this, its becoming a real pain for our customers. Vodafone and the others no problem. Its affects XT to XT only.
Cheers
Calling Studylink on 09 916 3666 is hit-and-miss with DTMF tones from a mobile, too. I had another fixed line number that didn't work, but I'll have to remember what it was before I can post it.
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