Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.
View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10
38 posts

Geek
Inactive user


  Reply # 278542 1-Dec-2009 23:27
Send private message

honestly telecom needs to get their act together this is the 3 simultaneous issue they have running at the time

1200 posts

Uber Geek
+1 received by user: 3

Trusted

  Reply # 278564 2-Dec-2009 00:38
Send private message


I've never found Telecom's usage meter to be very trustworthy, I know it always 'catches up' and is fine, but usage seems to roll into the meter in clumps, or not be there at all until billing time.

I loved XNET's usage meter which had a Windows desktop app which constantly updated. It was pretty sweet, perhaps I have been spoiled, but better to have good speeds, and a crap meter then the other way around I guess hehe. Not that I should be worrying, I'm on Big Time.




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.



187 posts

Master Geek
+1 received by user: 6


  Reply # 278837 2-Dec-2009 19:15
Send private message

exportgoldman:
I've never found Telecom's usage meter to be very trustworthy, I know it always 'catches up' and is fine, but usage seems to roll into the meter in clumps, or not be there at all until billing time.

I loved XNET's usage meter which had a Windows desktop app which constantly updated. It was pretty sweet, perhaps I have been spoiled, but better to have good speeds, and a crap meter then the other way around I guess hehe. Not that I should be worrying, I'm on Big Time.


I've noticed this also, usage will always seem to roll over into the next day. Not usually alot, but some does. However, this billing cycle with these crazy figures, there can be up to 1GB that rolls over a day.



187 posts

Master Geek
+1 received by user: 6


  Reply # 278839 2-Dec-2009 19:18
Send private message

Spong:
lukej: Ok well the update on this topic: Telecom claim everything is fine with their usage meter for my account, after admitting there are problems :s doesn't really add up.

There are people on here and gpforums that are experiencing this exact same problem.

But they have confirmed twice via email that nothing is wrong. This is ridiculous. Customers are very low on their priority list. I will be calling them up and wasting hours of my time trying to talk sense into someone, and will most likely be ignored and told i'm wrong.

How's Telstraclear these days?


I phoned Telecom last night, as I'm certain my useage is being metered at approx twice my actual data download. The CSR went away, came back and agreed there were many people experiencing this problem, and they are working on it. No ETA for a fix though, and they weren't able to confirm my account's affected. I now have to cut my useage to about 50% this month, otherwise my overage could cost a small fortune, and with no guarantees I won't be charged for overage. I find this unacceptable. My 40GB plan is currently at 25GB with 18 days to go, and I've been cutting back seriously. In addition, this month, day 1 of my plan showed 5GB, and I'm pretty certain nearly all of that was from the day before. Is it essential to reboot your modem on a Telecom connection to avoid this? (as suggested on the daily usage page.)  If so, this is a pretty inaccurate method of charging for sure.


It does seem that the usage meter could be better. See the post below, he's right - if Xnet can make a reliable usage meter, then why can't Telecom?

Here's hoping we all get this sorted out!

12589 posts

Uber Geek
+1 received by user: 5907

Trusted

  Reply # 279884 7-Dec-2009 08:50
Send private message

The meters are all over the place . I was forced back onto the Bigtime plan to avoid a big bill for going over my limit even though I had not used anywhere near what Telecom was showing I was using .

I logged a fault with them and as usual I have heard nothing from them , their customer service is disgraceful. Their first and only reaction to any issue is deny deny deny .

I am now forced to endure degraded service on Bigtime as you can only change plan once a month.




Mike
Retired IT Manager. 
The views stated in my posts are my personal views and not that of any other organisation.

 

 It's our only home, lets clean it up then...

 

Take My Advice, Pull Down Your Pants And Slide On The Ice!

 

 


8025 posts

Uber Geek
+1 received by user: 387

Trusted
Subscriber

  Reply # 279901 7-Dec-2009 09:54
Send private message

I have to agree this particular issue has been very poorly handled by Telecom retail.





Doesn't know what he doin
2881 posts

Uber Geek
+1 received by user: 374

Subscriber

  Reply # 279943 7-Dec-2009 11:27
Send private message

mine was down for a few hours early this morning (from 1-4 i was actively checking it) and it told me to contact my service provider. lol




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


vel

23 posts

Geek


  Reply # 280153 7-Dec-2009 21:33
Send private message

Having the same problem. Usage shown is double what it should be and we have been put on 64kbps now! Absolutely unacceptable. Just moved back from the city where Orcon was providing an exceptional service and now this.

Will give them a call tomorrow...

6 posts

Wannabe Geek


Reply # 280221 8-Dec-2009 01:47
Send private message

my telecom usage meter hasnt worked since early november

180 posts

Master Geek


  Reply # 280267 8-Dec-2009 09:00
Send private message

The reason for usage meters rolling over at night is so that the usage readings can be synced up with Telecoms Singleview billing software this has its own problems (especially with the customers abilities to change plans at will). Also remember changing plans will make your usage figures somewhat confusing as the plan is billed by month and therefore part billing is applied for previous plan usage prior to the change.

Usage meter and traffic shaping has always been a Telecom problem as they have to use third party vendors to provide the service due to no in-house expertees after the IT cull in about 2001.

Mad Scientist
18610 posts

Uber Geek
+1 received by user: 2365

Trusted
Lifetime subscriber

  Reply # 280276 8-Dec-2009 09:21
Send private message

I am feeling that my 'usage' has 'shot up' since the last 2 months without any change in surfing behaviour on the part of any of us.

Is there anyway to proof or confirm this? I only have a thomson router (password protected wireless) with 2 wireless and 1 wired. Driving me NUTS!

Stu

Hammered
4986 posts

Uber Geek
+1 received by user: 1039

Moderator
Trusted
Lifetime subscriber

  Reply # 280279 8-Dec-2009 09:27
Send private message

Same issue here. Have been monitoring it for a while and something sure is fishy. Did they stuff something up when the TiVo data rules were added? The issue seems to have started about the same time TiVo was released.




Keep calm, and carry on posting.

 

 

 

Click to see full size Click to see full size


180 posts

Master Geek


  Reply # 280281 8-Dec-2009 09:29
Send private message

its probably more to do with the upload policy change

Stu

Hammered
4986 posts

Uber Geek
+1 received by user: 1039

Moderator
Trusted
Lifetime subscriber

  Reply # 280283 8-Dec-2009 09:30
Send private message

Was the 'policy' created to cover up a stuffup also? wouldn't be the first time!




Keep calm, and carry on posting.

 

 

 

Click to see full size Click to see full size


180 posts

Master Geek


  Reply # 280286 8-Dec-2009 09:36
Send private message

I dont know, my thoughts are that not charging uploads has more to do with it as TIVO data rules would just ensure the usage meter would not pass a specific service type (as happened with go large and probably big time) or be ignored by the billing system therefore the change upload rules stuffing things up would be more logical to me.

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

Microsoft Dynamics 365 Business Central launches
Posted 10-Jul-2018 10:40


Spark completes first milestone in voice platform upgrade
Posted 10-Jul-2018 09:36


Microsoft ices heated developers
Posted 6-Jul-2018 20:16


PB Technologies charged for its extended warranties and warned for bait advertising
Posted 3-Jul-2018 15:45


Almost 20,000 people claim credits from Spark
Posted 29-Jun-2018 10:40


Cove sells NZ's first insurance policy via chatbot
Posted 25-Jun-2018 10:04


N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.