Telecom online usage meter ripping people off?

Forums › Spark New Zealand › Telecom online usage meter ripping people off?

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190 posts

Master Geek
+1 received by user: 6

Reply # 280943 9-Dec-2009 19:13

vel: Just called Telecom and they said they'd raise my speed back to normal (no idea for how long) within 24-48 hours. Said they have resolved this problem last week so it shouldn't be a problem anymore.

Whoever told you that obviously didn't know what they were talking about. Typical.

decesses

15 posts

Geek

Reply # 280956 9-Dec-2009 19:34

Speed finally seems to be back to normal this evening.

Can anyone recommend a data usage tracker in case the same thing happens again next month.

Thanks.

tardtasticx

2897 posts

Uber Geek
+1 received by user: 388

Reply # 281003 9-Dec-2009 20:56

Person from Telecom said not to worry because they were working on it and he said it should be working shortly. He also tried to make conversation which was nice because I could understand him, he said it was 40degrees over there (he should work for 2degrees, haha get it? yeh... lol), and he said everyone was sweating like a pig and its hard to work. Maybe thats why its so hard to get results from them sometimes? must suck for them.

Bachelor of Computing Systems (2015)

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland

Aaroona

Human
2906 posts

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Reply # 281153 10-Dec-2009 11:20

So much for this issue being fixed.

Still reporting 0mb usage here.

Not that its that important to me, but it would be to someone else, and it would be nice to see how much I am actually using to make sure i can keep an eye out for other providers plans.

ronindanbo

180 posts

Master Geek

Reply # 281156 10-Dec-2009 11:28

the issue was an overcount of Download data, Upload data isnt being counted as it is free from what I can gather.

THe reason upload data isnt zero rated is that it will still pass through the billing systems as usage and count toward the cap therefore in order to provide free upload they have to stop the upload count completely.

Batman

Mad Scientist
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Reply # 281167 10-Dec-2009 11:51

day 4 and used 16GB! apparently we used 6gb in 1 hr watching low quality tvnz feed. how is that even possible! please sort it out!

Swype on iOS is detrimental to accurate typing. Apologies in advance.

doozy

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Master Geek
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Reply # 281200 10-Dec-2009 14:03

Hi all, an update on this error, we're in the process of taking down the usage meter until we can restore it with correct information. As I previously mentioned we will put this right for those impacted, the exact details of that are still being worked through. I will be able to post more information later today but rest assured if you are effected we will make it right.

Tarawera Ultra 2015 done, bring on 2016

exportgoldman

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Reply # 281208 10-Dec-2009 14:16

Mine is still stuffed - Hopefully a fix soon. It shows nothing for the last 15 odd days of the billing cycle. w00t! I'm on Big Time so not a big drama but I'm doing some offsite backups and would like a good estimate of usage so I can work out some figures.

Total Downloads:
0.00 MB

Total Uploads:
0.00 MB

Total Usage:
0.00 MB

Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

doozy

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Master Geek
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Reply # 281212 10-Dec-2009 14:24

exportgoldman:
Mine is still stuffed - Hopefully a fix soon. It shows nothing for the last 15 odd days of the billing cycle. w00t! I'm on Big Time so not a big drama but I'm doing some offsite backups and would like a good estimate of usage so I can work out some figures.

Total Downloads:
0.00 MB

Total Uploads:
0.00 MB

Total Usage:
0.00 MB

I should clarify, the Big Time usage not showing is not directly related to the error usage with the other plans, I believe that will be fixed by the 19th.

Tarawera Ultra 2015 done, bring on 2016

Sheagae

190 posts

Master Geek
+1 received by user: 6

Reply # 281289 10-Dec-2009 20:23

doozy: Hi all, an update on this error, we're in the process of taking down the usage meter until we can restore it with correct information. As I previously mentioned we will put this right for those impacted, the exact details of that are still being worked through. I will be able to post more information later today but rest assured if you are effected we will make it right.

Thankyou for recoginising there is an issue here. Good to know it is being worked on.

Stu

Hammered
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Reply # 281294 10-Dec-2009 20:40

I'll second that. The Usage Meter is looking healthier tonight too, at least for today. Historical usage not corrected, but today is what I would normally expect to see.

Keep calm, and carry on posting.

Sheagae

190 posts

Master Geek
+1 received by user: 6

Reply # 281296 10-Dec-2009 20:46

BigHammer: I'll second that. The Usage Meter is looking healthier tonight too, at least for today. Historical usage not corrected, but today is what I would normally expect to see.

For myself, I checked this morning at 7.30 and it was showing as 1 GB. My own system stated 400 MB. The usage meter now shows 1.1 GB and my own usage showing 1.2 GB. It may be 'in line' for some, but it sure ain't recording the usage in real time. Seems more like estimating the day.

Stu

Hammered
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Reply # 281297 10-Dec-2009 20:48

Perhaps still a work in progress. Who knows what we'll wake up to tomorrow!!??

Keep calm, and carry on posting.

Sheagae

190 posts

Master Geek
+1 received by user: 6

Reply # 281298 10-Dec-2009 20:49

We can only hope doozy and the crew are fixing it. Do you reckon they will fix the previous usage, or should we go wild with downloading as much as we can?

doozy

245 posts

Master Geek
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Reply # 281300 10-Dec-2009 21:01

phew ... what a day, anyway, discovered the root cause, working through the fixes also working through the mechanics of how to make it right for you all, I will definitely know tomorrow

Tarawera Ultra 2015 done, bring on 2016

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