Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10
Doesn't know what he doin
2852 posts

Uber Geek
+1 received by user: 342

Subscriber

  Reply # 282182 14-Dec-2009 10:40
Send private message

Well me and my mates were out the other night, and being bored at 3am, We called telecom. We said it was broken and he said it should be up by the morning, so i cheekily said "but it is morning bro" :D only to be followed by a sigh. hahaha. but yeh, this was friday night, still nothing now. grrr




Bachelor of Computing Systems (2015)

 

--

 

Late 2013 MacBook Pro with Retina Display (4GB/2.4GHz i5/128GB SSD) - HP DV6 (8GB/2.8GHz i7/120GB SSD + 750GB HDD)
iPhone 6S + (64GB/Gold/Vodafone NZ) - Xperia Z C6603 (16GB/White/Spark NZ)

Sam, Auckland 


780 posts

Ultimate Geek
Inactive user


  Reply # 282487 14-Dec-2009 22:33
Send private message

I guess they've found more bugs than anticipated.

Telecom should just announce all usage is unmetered until this problem is fixed. I've got no idea of where I'm at. Fortunately my plan just rolled over but I like to know daily usage of the family etc.


 
 
 
 


Mad Scientist
17743 posts

Uber Geek
+1 received by user: 2178

Trusted
Lifetime subscriber

  Reply # 282490 14-Dec-2009 22:41
Send private message

wreck90: I've got no idea of where I'm at. Fortunately my plan just rolled over but I like to know daily usage of the family etc.



yeah i know! grrrr

638 posts

Ultimate Geek
+1 received by user: 167

Trusted
Spark NZ

  Reply # 282528 15-Dec-2009 07:06
Send private message

wreck90: I guess they've found more bugs than anticipated.

Telecom should just announce all usage is unmetered until this problem is fixed. I've got no idea of where I'm at. Fortunately my plan just rolled over but I like to know daily usage of the family etc.



Isn't that what they've done?

Telecom: During this time, we have put measures in place to ensure customers will not be disadvantaged by incorrect overage charges or slowed internet speeds.




My views are my own, and may not necessarily represent those of my employer.

780 posts

Ultimate Geek
Inactive user


  Reply # 282530 15-Dec-2009 07:21
Send private message

They only ever said you would not be penalised for incorrectly calculated data. Once bugs are fixed, all the 'correct' usage you've been using since last week can be loaded against your account. 


They've stopped throttling, and will not charge overage fees for now.

eg, even though the usage meter was not working yesterday , it is certainly possible they will load that usage to your account once the bugs are fixed. Same with the other days.

The situation is unclear at best.

142 posts

Master Geek
+1 received by user: 8


  Reply # 282532 15-Dec-2009 07:42
Send private message

Wasn't there someone on here from Telecom who said they would give us an update yesterday afternoon?

Perhaps that person would know how the meter will be updated and when?

142 posts

Master Geek
+1 received by user: 8


  Reply # 282535 15-Dec-2009 07:57
Send private message

As "luck" would have it, I just received my December bill.

And yes, you guessed it, have been charged for some major overage on my Pro plan. I have been trying to access my usage since December 10th (plan rolled over on the 12th) but of course have been unable to.

I have emailed Telecom to ask for reversal of charges.

Will let you know how I get on...




182 posts

Master Geek
+1 received by user: 6


  Reply # 282536 15-Dec-2009 08:01
Send private message

kiwipeter: As "luck" would have it, I just received my December bill.

And yes, you guessed it, have been charged for some major overage on my Pro plan. I have been trying to access my usage since December 10th (plan rolled over on the 12th) but of course have been unable to.

I have emailed Telecom to ask for reversal of charges.

Will let you know how I get on...



Ouch, that stings!

I think I recall doozy mentioning the affected people should receive a letter explaining what has happened and what will happen with the crediting of our accounts, but did you not receive such a letter with your bill?

142 posts

Master Geek
+1 received by user: 8


  Reply # 282538 15-Dec-2009 08:11
Send private message

I think I recall doozy mentioning the affected people should receive a letter explaining what has happened and what will happen with the crediting of our accounts, but did you not receive such a letter with your bill?


No letter as I get my bill via e-mail. Certainly no mention of any credit applied, or due to be applied.

Will phone Telecom if no news by end of tomorrow.

Have also PM'd doozy to see if he can advise on what will happen as I will not be alone!!!

142 posts

Master Geek
+1 received by user: 8


Reply # 282561 15-Dec-2009 09:39
Send private message

The meter is b-a-c-k!!!!!!

But only, it seems at the moment, if you sign into the 'Your Telecom' account service and go to 'Recent Activity'.

7703 posts

Uber Geek
+1 received by user: 748

Subscriber

  Reply # 282650 15-Dec-2009 12:43
Send private message

Still getting

"Website maintenance

We're sorry, but we are temporarily unable to provide Broadband Usage Meter information. For further details and updates, please follow this link."




Regards,

Old3eyes


142 posts

Master Geek
+1 received by user: 8


  Reply # 282654 15-Dec-2009 12:49
Send private message

Weird - works for me in the Your Telecom -> Recent Activity pages.

Stu

Hammered
4788 posts

Uber Geek
+1 received by user: 970

Moderator
Trusted
Lifetime subscriber

  Reply # 282664 15-Dec-2009 13:04
Send private message

The best I can get is the total downloads/usage, but it doesn't seem to be a corrected amount.




Keep calm, and carry on posting.

 

 

 

Click to see full size Click to see full size


142 posts

Master Geek
+1 received by user: 8


  Reply # 282671 15-Dec-2009 13:11
Send private message

That's what I get, and I am unsure if mine is correct or not...

Guess time will tell when the system is properly back in action.

638 posts

Ultimate Geek
+1 received by user: 167

Trusted
Spark NZ

  Reply # 282725 15-Dec-2009 14:55
Send private message

Status page says the usage meter will be back into life some time this week. Translation: probably closer to Friday than today. In the mean time, sit back, have another beer, do not worry.




My views are my own, and may not necessarily represent those of my employer.

1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand hits peak broadband data
Posted 18-Jan-2018 12:21


Amazon Echo devices coming to New Zealand early February 2018
Posted 18-Jan-2018 10:53


$3.74 million for new electric vehicles in New Zealand
Posted 17-Jan-2018 11:27


Nova 2i: Value, not excitement from Huawei
Posted 17-Jan-2018 09:02


Less news in Facebook News Feed revamp
Posted 15-Jan-2018 13:15


Australian Government contract awarded to Datacom Connect
Posted 11-Jan-2018 08:37


Why New Zealand needs a chief technology officer
Posted 6-Jan-2018 13:59


Amazon release Silk Browser and Firefox for Fire TV
Posted 21-Dec-2017 13:42


New Chief Technology Officer role created
Posted 19-Dec-2017 22:18


All I want for Christmas is a new EV
Posted 19-Dec-2017 19:54


How clever is this: AI will create 2.3 million jobs by 2020
Posted 19-Dec-2017 19:52


NOW to deploy SD-WAN to regional councils
Posted 19-Dec-2017 19:46


Mobile market competition issues ComCom should watch
Posted 18-Dec-2017 10:52


New Zealand government to create digital advisory group
Posted 16-Dec-2017 08:47


Australia datum changes means whole country moving 1.8 metres north-east
Posted 16-Dec-2017 08:39



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.