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174 posts

Master Geek


  Reply # 276545 26-Nov-2009 14:50
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That is FALSE ADVERTISING and they should be charged for it.

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  Reply # 276547 26-Nov-2009 14:55
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patznz: 

https://cdn.geekzone.co.nz/imagessubs/3d02f1d740e84a757bfa90463af55f00.jpg

There you go a Source. Second paragraph, second sentence.



So are you going to cancel your account and use that as evidence at the disputes tribunal to get out of the disconnection fee then?


If not, why not?











 
 
 
 




174 posts

Master Geek


  Reply # 276549 26-Nov-2009 14:58
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Yes I most certainly AM. And I suggest others to do the same who are upset with the roping in and false advertisment of Telecom LTD.

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  Reply # 276552 26-Nov-2009 15:07
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Have you read the broadband terms and conditions you agreed to when you signed up?

Specifically the speed and service reliability sections....

http://www.telecom.co.nz/broadbandterms/

167 posts

Master Geek


  Reply # 276555 26-Nov-2009 15:11
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Ragnor:
patznz: 

https://cdn.geekzone.co.nz/imagessubs/3d02f1d740e84a757bfa90463af55f00.jpg

There you go a Source. Second paragraph, second sentence.



So are you going to cancel your account and use that as evidence at the disputes tribunal to get out of the disconnection fee then?


If not, why not?



Because, Im not paying for the service, and because I dont have the time to go to the disputes tribunal. Also there is no other comparable plan on the market so I'll stick with it until a viable option becomes available. 

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Ultimate Geek
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  Reply # 276579 26-Nov-2009 16:05
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and thus the ugly face of the non-competetive nz telecommunications market rears its head once more, thus saving telecoms non-performing butt!!

The plan is, in effect totally misleading.

From a consumer rights point of view its pretty rank.




 


The force is strong with this one!



174 posts

Master Geek


  Reply # 276596 26-Nov-2009 16:43
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I'm taking it to Fair Go.

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Master Geek
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  Reply # 276608 26-Nov-2009 17:53
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Ragnor: Have you read the broadband terms and conditions you agreed to when you signed up?

Specifically the speed and service reliability sections....

http://www.telecom.co.nz/broadbandterms/



Almost seems a little pointless, but here’s the terms for traffic management on Big Time:

 

Traffic Management - We don't place an artificial cap on the download or upload speed on the majority of the internet activity our customers have on this plan. But because it has no fixed data allowance, we do manage all the traffic on it to optimise the experience for everyone on the plan. When the network is busy (generally inside the hours of 9am and 2am) you may notice reduced speeds, in particular you are likely to see reduced speeds in relation to file sharing traffic.

 

You'll notice a few clear points here:

1 - All traffic is managed

Whether this is to your liking is up to you, its been pointed out a number of times, no one forces you to this plan or to stay on it

 

2 - Between 9am and 2am we heavily shape what we decide is 'filesharing' traffic, I'm not going into detail about what this is, but it is frequently reviewed

 

So you were on Go Large and you're not happy it was closed.  Fact of the matter is we had to close it, Go Large has been grandfathered for more than 2 years, it was not viable for us to continue with the plan.  So closing the plan was on the cards long before anything else.  We decided that we could offer another plan within that same construct but decided that there should be no Fair Use policy or up stream restriction, nice additions in my opinion. Every Go Large subscriber was sent a letter (posted already in this thread).  It gave you time, options, a deal to lessen the cost of Big Time, the option to 'try' it then change again within your billing cycle if you didn’t like it and finally what would happen if you did nothing.  Some have questioned whether or not we can do this, again the reality is, yes:

 

8. Changing, withholding, suspending, restricting, replacing or terminating Services

We may, at our sole discretion, change, withhold, suspend, restrict, replace or terminate any of our Services in any circumstances if we think it is necessary or desirable. Examples of when this may occur include where Systems are being maintained or otherwise worked on, unavailable or must be protected, to manage network traffic or access to network services (for example, to manage peer to peer traffic types), to improve functionality and attributes of the Services, or for any other reason we think makes it necessary or desirable to do so.

 

Managing traffic, this is by no means as easy as some of you seem to believe it is.

 

At the end of the day, as its been mentioned many, many times, if you are not happy by all means change plans.




Tarawera Ultra 2015 done, bring on 2016

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  Reply # 276673 26-Nov-2009 21:57
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mortiis33: I'm taking it to Fair Go.


You should be trying the TDR before fair go!


167 posts

Master Geek


  Reply # 276675 26-Nov-2009 22:04
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TDR???
Turbo Diesel Register, Time-domain reflectometer , Trademark Document Retrieval?
Lol whut?

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Reply # 276684 26-Nov-2009 22:34
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patznz: TDR???
Turbo Diesel Register, Time-domain reflectometer , Trademark Document Retrieval?
Lol whut?


Use the power of Google and you shall find

Its on many carriers websites including Telecom / Vodafone

John

507 posts

Ultimate Geek
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  Reply # 276779 27-Nov-2009 09:42
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doozy:
Ragnor: Have you read the broadband terms and conditions you agreed to when you signed up?

Specifically the speed and service reliability sections....

http://www.telecom.co.nz/broadbandterms/



Almost seems a little pointless, but here’s the terms for traffic management on Big Time:

 

Traffic Management - We don't place an artificial cap on the download or upload speed on the majority of the internet activity our customers have on this plan. But because it has no fixed data allowance, we do manage all the traffic on it to optimise the experience for everyone on the plan. When the network is busy (generally inside the hours of 9am and 2am) you may notice reduced speeds, in particular you are likely to see reduced speeds in relation to file sharing traffic.





The man is paying for broadband isnt he? 

Well i re-iterate, in this instance, the product is not fit for its purpose.
He IS NOT getting a broadband experience.

Perhaps you guys need to get greater bandwidth for your customers to have a good experience instead of paying the CEO a totally ludicruous salary!

I totally agree filesharing should not be allowed to impinge on quality of other customers' connections.

However, all things not file sharing should be at max speed, as per general advertising.

If your technology is not up to deciding what should be shaped and what should not then that is not the consumers' fault.
Fair enough, the small print allows you to do whatever the heck you want, but the general tone of the advertising is misleading!

and telecom knows this!!!





 


The force is strong with this one!



174 posts

Master Geek


  Reply # 276786 27-Nov-2009 10:00
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Telecom has always been a very misleading company with everything they're offered. They rave about their 'newest' thing, until 6 months or a year down the track they bring 'something newer' out and it's suposedly better than the previous thing which was aparently better than ANYTHING - and they charge MORE for it, even though the experience is LESS!

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