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3533 posts

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  Reply # 279018 3-Dec-2009 13:31
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I just checked again and it's currently broken for me too.

Telecom really need to get this sorted. It shouldn't depend on which browser you are using, and there shouldn't need to be 3 different URLs you have to use depending on the circumstances.

2degrees Secure Portal always works faultlessly, letting you view all your calls (a first for prepaid mobile in NZ), topup with a credit card and more.

They are a much smaller company with revenues a tiny fraction of Telecom's.

If they can do it, why can't Telecom give us something that works???

It doesn't seem too much to ask really.

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  Reply # 279042 3-Dec-2009 14:40
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We have identified an intermittant (yes intermittant) authentication problem which casues you issue. We have people looking into it.




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

 
 
 
 




3533 posts

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+1 received by user: 124

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  Reply # 279090 3-Dec-2009 17:40
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Thanks Neal, good to hear.

Here is something I else I found, if it helps:

- I hit refresh on the mbbmeter page and the error came up again
- Then exited IE8 and came back in again and it worked OK

It seems to depend on how recently you have just tried to access the mbbmeter page. As though a copy of it persists in a cache somewhere for a short time.

Very odd. No wonder it's taking a while to fix if it's an intermittent issue.

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