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174 posts

Master Geek


  Reply # 282758 15-Dec-2009 16:02
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Madcat - that's the damn weird bizarre thing about my so-called "big" time plan - I can download torrents to my hearts content if I want to (off peak), they ZOOM - some even at 800kb/s!
I'm not really a torrent user, definitely would not consider myself a bandwidth 'hog', I hardly even use the net for downloading during the day.
You would think Telecom could be a little bit more lenient for the most part, wouldn't you? I mean they don't shape torrents off peak, or p2p etc, just Rapidshare (as far as I can see).



174 posts

Master Geek


  Reply # 282765 15-Dec-2009 16:18
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Might call Telecom and ask them if they'd like me to change to slingshot then, I'd be getting a much better deal, and they probably don't 'shape' rapidshare!

 
 
 
 


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Reply # 282782 15-Dec-2009 16:45
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mortiis33: I'm a longtime sufferer of Telecom, been with them since about 1990 and have dealt with
SO much mess with them right from the get-go.


Cry me a river.  If they are so bad, why have you stuck with them as a provider for so long?

There are plenty of other providers available, and it's not that hard to swap.






174 posts

Master Geek


  Reply # 282790 15-Dec-2009 16:53
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Because time and time again through all the crap they've told me 'We're sorting it, it'll be better, we're getting something new shortly, it's only temporary' etc,etc.
Faith, loyalty I guess, but I've lost all that for them now.

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Ultimate Geek
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  Reply # 282794 15-Dec-2009 17:03
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Sounds like attenttion seeking to me. Life is simple, if I dont like something I dont buy it. When push comes to shove NO company really cares about you personally. You are just a number like the rest of us - my advice, find another company that cares just as less about you but you like their product.

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Ultimate Geek
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  Reply # 282796 15-Dec-2009 17:07
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freitasm:
rossmnz: To be honest though, can we really set anything in stone based on what a telecom drone tells us?


First I know the person replied here and I can assure you he's not a drone. Also, remember we don't allow people calling names here.

rossmnz: The small print tells us "all traffic is shaped(is Tivo shaped? apparently not?!!?? Why is national traffic shaped?), especially during peak hours. However, the OPs experience shows some traffic is shaped more than others.


Get over it. It's shapped. It's the plan. It's in the fineprint. If you don't like that plan, choose another plan. Tried other ISPs? Noticed how they all shape, in some cases it seems a lot more than Telecom?

rossmnz: First there was the original go "all you can eat" plan back in the early 2000s and the(behind the customers back-"its a newer, faster plan")forced migration debarcle, then the Go Large failure and now this.


Telecom admitted the Go Large was a failure. They admited it was done in the wrong way. Whoever stayed on Go Large obviously saw a benefit anyway - as in downloading all you can eat, even if it's not at maximum speed. I mean, try getting 80GB or more on another ISP's plans to see how much you will pay for it.

rossmnz: I would take anything telecom said with an extremely large grain of salt and double and triple check everything and write down names of who told you what.


This is valid for any company. I don't trust any large company. But not because of its people. They are not there to make your life hell. Communication within large companies tend to break. It's how it is. Tried the help desk at Vodafone lately? Or called TelstraClear to be put on hold for hours?

rossmnz: In saying that Im with TC cable and so dont really give a crap!


I have to laugh. You are not even a Telecom customer and rant on this topic? You have no reason at all to be ranting about Big Time, since you have no first hand experience on this. Get over it.

Every time I read rantings from someone who doesn't have a reason to rant I just feel the pain those companies go through. They have to make happy people who don't want to be happy.



Hi Mauricio,

Couple of points. 

Yes, telecom have admitted Go Large was a failure.  Has it stopped them using misleading advertising with this plan? No.  It might be in the fine print that there is shaping involved, but the main advertising is misleading.  Fact.

I said that I was with TC, however I do a substantial amount of downloading through work and at my parents place and both are with Telecom.  The lack of speed(on full plans) is astounding in comparison to TC.

So does this give me a right to an opinion now that I do have first hand experience with Xtra?  Thank you.

Cheers




 


The force is strong with this one!

BDFL - Memuneh
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  Reply # 282810 15-Dec-2009 17:27
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rossmnz: Yes, telecom have admitted Go Large was a failure.  Has it stopped them using misleading advertising with this plan? No.  It might be in the fine print that there is shaping involved, but the main advertising is misleading.  Fact.


I don't see how they have misleading advertising. Just visit the page for Big Time and it clearly states:


Big Time is a traffic-managed plan unlike any other in New Zealand. On this plan there are no data caps and no overage charges, it's just a broadband plan that lets everyone in the house use the Internet as often as they like - without paying a fortune for it.

However, because of this we manage all the traffic on Big Time. When the network is busy (generally inside the hours of 9am and 2am) you may noticed reduced speeds; in particular you are likely to see reduced speeds in relation to file sharing and online gaming.

- Brilliant for people who spend lots of time on the Internet
- You don't have to worry about going over your data cap or paying for overage
- Traffic managed.


All bold is mine. They are very clear about the limitations of the plan. So where's the "misleading advertising"?





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  Reply # 282813 15-Dec-2009 17:32
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Yes, telecom have admitted Go Large was a failure.  Has it stopped them using misleading advertising with this plan? No.  It might be in the fine print that there is shaping involved, but the main advertising is misleading.  Fact.

Cheers


Which advertising are you refering to? I'm not sure how much more explict you can be than having the first sentence in the blurb start with:

"Big Time is a traffic-managed plan... "

507 posts

Ultimate Geek
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  Reply # 282839 15-Dec-2009 18:26
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To the users of geekzone it says what it means. In laymans terms???

Your standard mum and dad broadband user?

Personally I would have gone with the following:

Big Time is a traffic-managed plan unlike any other in New Zealand. On this plan there are no data caps and no overuse charges, it's just a broadband plan that lets everyone in the house get a not quite broadband experience as often as they like - without paying a fortune for it.

However, we manage all the traffic on Big Time. When the network is busy (generally inside the hours of 0:00 and 24:00) you will notice reduced speeds; in particular you are unable to file share or play online games..

- Brilliant for people who spend lots of time on the Internet
- You don't have to worry about going over your data cap or paying for overage
- Traffic managed. You wont be able to have much fun unless its the witching hour.


Telecom: best disclaimer ever!




 


The force is strong with this one!

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  Reply # 282842 15-Dec-2009 18:35
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I just don't see "your standard mum and dad" using Big Time. Reality is the average user won't go over their cap - many don't use more than 5GB a month.

You are obviously looking at things with the wrong glass...





171 posts

Master Geek
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  Reply # 282848 15-Dec-2009 18:44
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The 24 hour clock only goes to 23:59, and then rolls over to 0:00 fyi



174 posts

Master Geek


  Reply # 282856 15-Dec-2009 18:56
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Ross hahahahaha great!

31 posts

Geek


  Reply # 282860 15-Dec-2009 18:57

i know a few people that are on big time i personaly am on it.

my parents have been on it since go large was canceled. my dad likes it but is thinking of changing as the cost out ways the amount of data he uses.

i see it as if you dont like the product move to a plan that does what you want and pay for it. this is a plan that they sell to people that understand there is traffic management on it when they sign up. You knew it was on when you signed up. get over it.

telecom arent doing anything wrong they have stated that it is managed so..... get over it.



174 posts

Master Geek


  Reply # 282863 15-Dec-2009 19:00
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I specifically ASKED telecom when I signed up if Rapidshare was managed 'No,' the help time told me. That is what I am so pissed at. I mean, why lie?

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Ultimate Geek
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  Reply # 282888 15-Dec-2009 20:14
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mortiis33: I specifically ASKED telecom when I signed up if Rapidshare was managed 'No,' the help time told me. That is what I am so pissed at. I mean, why lie?


Get a refund, move on.  End of story.




My views are my own, and may not necessarily represent those of my employer.

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