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893 posts

Ultimate Geek


  # 282363 14-Dec-2009 16:18
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Neither





471 posts

Ultimate Geek


  # 282365 14-Dec-2009 16:25
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Unverifiable comments like "everyone gets $10 credit" must be the bane of companies in this day and age.

 
 
 
 


426 posts

Ultimate Geek

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  # 282366 14-Dec-2009 16:25
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I don't know where the rumour of $$ credit has come from but it has not come from Telecom.




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

646 posts

Ultimate Geek


  # 282371 14-Dec-2009 16:39
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No matter what has or hasnt been offered as compensation, a top level manager needs to be on TV3 and TVNZ news tonight at 6 offering compensation to every XT user effected.

There is a fast closing window of time for Telecom to act and be seen as doing the right thing, the typical silence from the top level shows a complete ignorance to the problem that has been created. Then agin the top level management at Telecom are generally pretty ignorant to the needs & wants of the masses, not unlike any other large corporate!






www.ultimatebroadband.co.nz 
Delivering better broadband services

UFB fibre, Rural fibre on EA networks, RBI wireless, Ruralnet & Ultra wireless, wireless networks


47 posts

Geek


  # 282374 14-Dec-2009 16:51
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bbman: No matter what has or hasnt been offered as compensation, a top level manager needs to be on TV3 and TVNZ news tonight at 6 offering compensation to every XT user effected.

There is a fast closing window of time for Telecom to act and be seen as doing the right thing, the typical silence from the top level shows a complete ignorance to the problem that has been created. Then agin the top level management at Telecom are generally pretty ignorant to the needs & wants of the masses, not unlike any other large corporate!



I totally agree with you on that. Im on post paid and when you pay a certain amount each month to use your cell phone and you can't use it, it really does annoy you. So I have got myself a pre paid sim now and put that in my phone. Im not going to continue paying nearly $50 a month and not be using it. I never make any calls so I never use my free minutes from now on Im only paying for what I use.

Vodafone is still looking more appealing at the moment.

28260 posts

Uber Geek

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Biddle Corp
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  # 282380 14-Dec-2009 17:00
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Ping:
Felix:
Ping: Wellington CBD Just went online - Phones all around me sprung into life.

Ironic My WM device detected an O2UK sim card when it came back online however.


That is most likely to be to do with the Roaming solution... If you power cycled your device, when it came back on, if there was no network, it would search for a roaming network... depending on a couple of things, once the network was back up, it should only take 30 seconds to find XT again (though it may take 5 minutes).

Hope this helps :-)

Felix


Oh it found XT straight away...butt WM said it had detected an O2 Sim...I disregarded the message and everythings working fine. Although my node was under a bunch of strain-but that was to be expected. Atleast we're up and running again.


It's a shame the o2 IMSI on the SIM for roaming can't roam on Vodafone NZ.  Telecom would have had an instant backup network available!


63 posts

Master Geek


# 282381 14-Dec-2009 17:02
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bbman: No matter what has or hasnt been offered as compensation, a top level manager needs to be on TV3 and TVNZ news tonight at 6 offering compensation to every XT user effected.

There is a fast closing window of time for Telecom to act and be seen as doing the right thing, the typical silence from the top level shows a complete ignorance to the problem that has been created. Then agin the top level management at Telecom are generally pretty ignorant to the needs & wants of the masses, not unlike any other large corporate!



I Agree with you 100% Mate Shame On You Telecom!

Also id like to refer People To This Video
http://www.youtube.com/watch?v=X0Qof2Tlono

Go to 1:20 and i Quote "If Your Pi$$ed Off With Telecom Do Something About It Close Your Accounts and take your Business Somewhere Else" Telecom NZ

 
 
 
 


426 posts

Ultimate Geek

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  # 282386 14-Dec-2009 17:14
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Just know that the restoration of todays service loss has been the focus of a very large number of people from all around the world.

Nobody wanted this to happen, nobody planned for this to happen, nobody "messed up" to cause this to happen, we don't have a "fundemental flaw" in our architecture and nobody was wasting time to resolve this issue. This was a serious event that could not have been planned for or tested around to develop quick and simple restoration plans.

Right now all I can do is appologise for the service interuption and praise the engineers who worked out the problem and resolved it.

Until you have been an engineer of a very complex technology that is responsible for the running of a large proportion of NZ businesses, as well as millions of dollars of revenue which when lost affects the pay packets of thousands of people, you cannot understand the preasure today's engineers had to deal with. Whether you like Telecom or it's suppliers, or it's technology choices, or the services it provides does not remove the fact that the engineers who resolved today's problems deserve respect.






The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

BDFL - Memuneh
64623 posts

Uber Geek

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Geekzone
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# 282388 14-Dec-2009 17:19
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NealR: Just know that the restoration of todays service loss has been the focus of a very large number of people from all around the world.

Nobody wanted this to happen, nobody planned for this to happen, nobody "messed up" to cause this to happen, we don't have a "fundemental flaw" in our architecture and nobody was wasting time to resolve this issue. This was a serious event that could not have been planned for or tested around to develop quick and simple restoration plans.

Right now all I can do is appologise for the service interuption and praise the engineers who worked out the problem and resolved it.

Until you have been an engineer of a very complex technology that is responsible for the running of a large proportion of NZ businesses, as well as millions of dollars of revenue which when lost affects the pay packets of thousands of people, you cannot understand the preasure today's engineers had to deal with. Whether you like Telecom or it's suppliers, or it's technology choices, or the services it provides does not remove the fact that the engineers who resolved today's problems deserve respect.


Word!







674 posts

Ultimate Geek


  # 282389 14-Dec-2009 17:20
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Thanks NealR. That was a really sincere apology.
+1 for praising the engineers.
Everyone needs to just look at Telecom's side.




Morgan French-Stagg

 

morgan.french.net.nz

 

 


62 posts

Master Geek


  # 282391 14-Dec-2009 17:23
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Felix:

CDMA was a better technology than anything else available at the time. Granted the CDMA camp didn't have the marketing / cool devices etc but no one could have predicted which technology would win (though many claim they did now).


Matter of opinion i guess, but CDMA was always going to be hampered by the relative slow growth in North America of the mobile phones market at the time- some would say mainly due to the american pricing model (paying to recieve calls). GSM , logically being dominated by European manafactueres, were already experencing much quicker growth/penetration rates- you didn't need to be much of a soothsayer to see that GSM phones were where the rapid growth was and were going to compete to define the way people used mobile networks

63 posts

Master Geek


  # 282392 14-Dec-2009 17:23
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NealR: Just know that the restoration of todays service loss has been the focus of a very large number of people from all around the world.

Nobody wanted this to happen, nobody planned for this to happen, nobody "messed up" to cause this to happen, we don't have a "fundemental flaw" in our architecture and nobody was wasting time to resolve this issue. This was a serious event that could not have been planned for or tested around to develop quick and simple restoration plans.

Right now all I can do is appologise for the service interuption and praise the engineers who worked out the problem and resolved it.

Until you have been an engineer of a very complex technology that is responsible for the running of a large proportion of NZ businesses, as well as millions of dollars of revenue which when lost affects the pay packets of thousands of people, you cannot understand the preasure today's engineers had to deal with. Whether you like Telecom or it's suppliers, or it's technology choices, or the services it provides does not remove the fact that the engineers who resolved today's problems deserve respect.




I Dont Disrespect the Engineers In Anyway i am Greatfull they fixed the fault. however its not like this hasn't happend before Remember Nomeber 27th? What About Some Compensation for The Xt Customers that were affected is telecom going to do anything of that Nature ?????????

3002 posts

Uber Geek

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  # 282393 14-Dec-2009 17:23
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NealR: Just know that the restoration of todays service loss has been the focus of a very large number of people from all around the world.

Nobody wanted this to happen, nobody planned for this to happen, nobody "messed up" to cause this to happen, we don't have a "fundemental flaw" in our architecture and nobody was wasting time to resolve this issue. This was a serious event that could not have been planned for or tested around to develop quick and simple restoration plans.

Right now all I can do is appologise for the service interuption and praise the engineers who worked out the problem and resolved it.

Until you have been an engineer of a very complex technology that is responsible for the running of a large proportion of NZ businesses, as well as millions of dollars of revenue which when lost affects the pay packets of thousands of people, you cannot understand the preasure today's engineers had to deal with. Whether you like Telecom or it's suppliers, or it's technology choices, or the services it provides does not remove the fact that the engineers who resolved today's problems deserve respect.




They all deserve a DB!

536 posts

Ultimate Geek


  # 282395 14-Dec-2009 17:24

Yes yes well done but at the end of the day I couldn't use an essential device such as a cell phone for over 5 hours.

I think there needs to be a little compensation, whether or not that is mobile credit but perhaps something like free calling for the period of the outage.

3362 posts

Uber Geek

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Lifetime subscriber

  # 282396 14-Dec-2009 17:24
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NealR: Just know that the restoration of todays service loss has been the focus of a very large number of people from all around the world.

Nobody wanted this to happen, nobody planned for this to happen, nobody "messed up" to cause this to happen, we don't have a "fundemental flaw" in our architecture and nobody was wasting time to resolve this issue. This was a serious event that could not have been planned for or tested around to develop quick and simple restoration plans.

Right now all I can do is appologise for the service interuption and praise the engineers who worked out the problem and resolved it.

Until you have been an engineer of a very complex technology that is responsible for the running of a large proportion of NZ businesses, as well as millions of dollars of revenue which when lost affects the pay packets of thousands of people, you cannot understand the preasure today's engineers had to deal with. Whether you like Telecom or it's suppliers, or it's technology choices, or the services it provides does not remove the fact that the engineers who resolved today's problems deserve respect.



Cheers Neal,


I think most people would understand that anything to do with IT does stuff up once in a while, every telco in the world has "days like today"

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