Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


View this topic in a long page with up to 500 replies per page Create new topic
1 | ... | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14

nix

137 posts

Master Geek
+1 received by user: 1


  Reply # 282461 14-Dec-2009 20:22
Send private message

 I am in Wairoa in Northern Hawkes Bay and still unable to connect with my new T-stick (currently online with the old CDMA one). My XT E71 is working  but not the T-stick.

Anyone else?

939 posts

Ultimate Geek
+1 received by user: 16

Trusted

  Reply # 282462 14-Dec-2009 20:24
Send private message

I suggest that you start a different thread for that issue, nix. :-)




munchkin | Troll | Author | Artist | Citizen | Friend | Misanthrope

Join us in the Geekzone IRC channel!

 


All information contained in posts made by me shall be treated as PotatoZoo's own personal opinion unless otherwise specified.

 


 
 
 
 


74 posts

Master Geek
+1 received by user: 2


  Reply # 282542 15-Dec-2009 08:31
Send private message

looks like the customers might get something after all ... http://www.stuff.co.nz/technology/3160496/100-000-to-get-redress-after-Telecom-XT-outage

25341 posts

Uber Geek
+1 received by user: 5186

Moderator
Trusted
Biddle Corp
Subscriber

  Reply # 282545 15-Dec-2009 08:49
Send private message

Compensation is a very difficult thing when people are affected in different ways.

You could argue that a 15yr old who's only loss was the inability to fire of 300 meaningless SMS's in a day suffered no consequential losses. For them a refund of $20 would be great because it's their SMS plan paid for for nearly 2 months.

For a customer who lost business, lost telemetry data or was simply unable to make calls or receive calls from customers the costs area far greater. If you're somebody who's self employed for exampled (such as a painter) and received no calls for the day whereas you might receive say 5 for the day then a $20 credit may be seen as an absolute insult if you've potentially lost business which would outweight those losses.

There is one question I meant to ask yesterday - is it possible for Telecom operators to manually action diverts on the XT network? Could somebody who's phone was dead ring and get the number redirected to another number?

426 posts

Ultimate Geek
+1 received by user: 16

Trusted
Spark NZ
Subscriber

  Reply # 282547 15-Dec-2009 08:54
Send private message

Steve, diversions to fixed and other mobile numbers was quite common yesterday.




The comments I write on this forum do not necessarily reflect the views of my employer and as such cannot be taken as official statements of my employer.

344 posts

Ultimate Geek

Trusted

  Reply # 282565 15-Dec-2009 09:57
Send private message

zonky:
Felix:

CDMA was a better technology than anything else available at the time. Granted the CDMA camp didn't have the marketing / cool devices etc but no one could have predicted which technology would win (though many claim they did now).


Matter of opinion i guess, but CDMA was always going to be hampered by the relative slow growth in North America of the mobile phones market at the time- some would say mainly due to the american pricing model (paying to recieve calls). GSM , logically being dominated by European manafactueres, were already experencing much quicker growth/penetration rates- you didn't need to be much of a soothsayer to see that GSM phones were where the rapid growth was and were going to compete to define the way people used mobile networks


Got any evidence of

1) "CDMA was always going to be hampered by the relative slow growth in North America of the mobile phones market at the time"

2) "mainly due to the american pricing model (paying to recieve calls)"

You could be a tech writer for the NBR mate ;-)




147 posts

Master Geek
Inactive user


  Reply # 282716 15-Dec-2009 14:38
Send private message

so what did your XT telecom phones say yesterday? Did your screen just say "no service"? And when the network was fixed did you have to restart your phone or did your phone just start working again?

251 posts

Ultimate Geek
+1 received by user: 1


  Reply # 282724 15-Dec-2009 14:55
Send private message

yuxek: so what did your XT telecom phones say yesterday? Did your screen just say "no service"? And when the network was fixed did you have to restart your phone or did your phone just start working again?


I just had 'no service' message. When the network came up I knew by the flood of txts from problem servers... I reather liked it more when it wasn't working.




I can't brain today. I have the dumb.


47 posts

Geek


  Reply # 282729 15-Dec-2009 15:00
Send private message

Mine said Limited Service....which really means nada

136 posts

Master Geek


  Reply # 282739 15-Dec-2009 15:24
Send private message

mine said no service (iphone tho..)

674 posts

Ultimate Geek
+1 received by user: 79

Subscriber

  Reply # 282750 15-Dec-2009 15:49
Send private message

Mine flicked between limited service and no service. My phone was off most of the day (at it was with my teacher) so I don't know what happened then.




Morgan French-Stagg

 

morgan.french.net.nz

 

 


BDFL - Memuneh
58730 posts

Uber Geek
+1 received by user: 10125

Administrator
Trusted
Geekzone
Subscriber

  Reply # 282760 15-Dec-2009 16:06
Send private message

This is the compensation from Telecom:


Telecom is recognising the inconvenience many of its XT customers suffered earlier this week by crediting a day?s mobile usage, as well as providing all XT customers with a free weekend of calling to catch up with friends and family in the lead-up to Christmas.

?We deeply regret the inconvenience caused to XT customers by this Monday?s prolonged outage on the network from Taupo southwards,? said Telecom CEO Paul Reynolds.

?Because XT customers from Taupo south couldn?t use their mobiles for much of Monday 14 December, we will give them a Monday back by crediting their account for all of their mobile charges on the previous Monday, 7 December.

?On top of that, all calls made by XT customers to Telecom landlines and Telecom mobiles this weekend, from midnight on Friday 18 December until midnight on Sunday 20 December, will be free of charge.

Customers do not need to contact Telecom to receive these credits. They will be applied automatically.

?Although we suffered a set-back this week, I believe XT to be the best mobile network choice for New Zealand and New Zealanders,? Dr Reynolds said.

Further details will be made available on our website, www.telecom.co.nz, overnight.




674 posts

Ultimate Geek
+1 received by user: 79

Subscriber

  Reply # 282761 15-Dec-2009 16:09
Send private message

I knew it!!! I thought there would be a free weekend or something.




Morgan French-Stagg

 

morgan.french.net.nz

 

 


6430 posts

Uber Geek
+1 received by user: 1567


  Reply # 282802 15-Dec-2009 17:17
Send private message

c71931f: So no actual $ credit...?Just text's back if you've only sent txt's?lol


Presume you misread that post because it quite clearly says:

we will give them a Monday back by crediting their account for all of their mobile charges on the previous Monday, 7 December.




939 posts

Ultimate Geek
+1 received by user: 16

Trusted

  Reply # 282803 15-Dec-2009 17:21
Send private message

From how he types, I'd argue he's not part of the customer group seriously affected.




munchkin | Troll | Author | Artist | Citizen | Friend | Misanthrope

Join us in the Geekzone IRC channel!

 


All information contained in posts made by me shall be treated as PotatoZoo's own personal opinion unless otherwise specified.

 


1 | ... | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14
View this topic in a long page with up to 500 replies per page Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

FUJIFILM introduces X-E3 mirrorless camera with wireless connectivity
Posted 18-Sep-2017 13:53


Vodafone announces new plans with bigger data bundles
Posted 15-Sep-2017 10:51


Skinny launches phone with support for te reo Maori
Posted 14-Sep-2017 08:39


If Vodafone dropping mail worries you, you’re doing online wrong
Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16


Windows 10 Fall Creators Update coming Oct. 17
Posted 4-Sep-2017 14:10


Garmin introduce Garmin vivoactive 3
Posted 1-Sep-2017 18:38


Kiwibank wastes $90 million on software – Reseller News
Posted 1-Sep-2017 13:45



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.