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216 posts

Master Geek
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  Reply # 283062 16-Dec-2009 10:54
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insane: If you're relying on your best effort mobile service to support some mission critical application / service then perhaps you should invest in your own measures of redundancy instead of expecting Telecom to take care of this for you.

If it's important you'll have some sort of a backup. If your answer to 'did you have a backup?' is no, then it's obviously not that important to you.



I couldn't agree more.  While I understand why people are upset, it seems over the top that people expect an entirely fault free network.  Someone in this thread even said the failure was life critical.  So I thought I'd review the terms and conditions for the 3 mobile companies in NZ and unsurprisingly enough all of them say similar things!


Maybe some of the mobile experts in this forum could start a mobile company that guarantees 100% uptime all the time.  After all, how hard can it be? ;)



Section 4.2 of Telecom's XT prepay mobile network terms and conditions:
 We will try our best to provide quality Services to you at all times. But, because of the nature of mobile telecommunications, at times our ability to do so will be affected by factors outside of our control including, but not limited to, geographic conditions and physical obstructions, weather conditions, the number of people trying to use our Network at the same time or faults in our Network or other networks used by us to provide the Services to you. We cannot guarantee continuous or fault-free Services.



Section 3a of Vodafone's Prepay mobile network terms and conditions:
 While we will do our best to provide quality Services, because of the nature of
mobile telecommunications it is impossible to provide a fault-free service and the
quality and coverage of the Services depends partly on your Mobile Devices, partly
on our network and partly on other providers and telecommunications networks to
which our network is connected or connects.



Section 4c of 2degrees' Terms and Conditions:
Coverage and Services may be adversely affected by radio interference, geographic or atmospheric conditions, outages, maintenance works, over-loading, faults or limitations in your Mobile Phone or the mobile phone or other device of the person with whom you are communicating, faults or other operational difficulties in the 2degrees Network or any other mobile telecommunications network to which our network is connected, or other circumstances or factors outside our control. This means you may not receive all of the Services in all areas all of the time.




6430 posts

Uber Geek
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  Reply # 283065 16-Dec-2009 11:11
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c71931f:

I might make the occasional grammar mistakes.
Sorry to anyone that's offended by that.

So no prepay customers get $ back for calling on the previous monday?

Free calling this weekend will actually be useful(for me anyway)


well obviously you didn't read freitasm's post, even after it was specifrically pointed out to you the first time, since it clearly says:

we will give them a Monday back by crediting their account for all of their mobile charges on the previous Monday, 7 December


I'll repeat the bolded part once more.
"crediting their account for all of their mobile charges"

There is nothing to suggest that this differentiates between postpaid and prepaid. Where you get that idea from I really don't know.


Whatever credit you used last monday you will get back.
For example, if you spent $20 on whatever combination of voice calling, text and data on prepaid or postpaid last monday, then you get $20 credited to your account.


(AND you will get your free weekend calling too.)


It's hardly rocket science.
If you used credit last monday, you will get it back and get the free calling weekend.  
If you didn't use any credit last mnday,  then you just get the free calling. 

I'm just not sure how it could be explained any more clearly to you.



 
 
 
 


2260 posts

Uber Geek

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  Reply # 283073 16-Dec-2009 11:42
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Anyone else seen that Verizon in the US has just gone down in many states :P

So I guess it doesn't only happen to us :)




I have moved across the ditch.  Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer. 

2260 posts

Uber Geek

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  Reply # 283074 16-Dec-2009 11:49
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Oh and apparently Verizon went down on Sunday as well(Monday here) according to Engadget....weirdly similar with a 6-8 hour delay on fixing it on Sunday as well

http://mobile.engadget.com/2009/12/13/verizon-down-in-midwest-and-california/

No word yet on what states have gone out today though




I have moved across the ditch.  Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer. 

6430 posts

Uber Geek
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  Reply # 283080 16-Dec-2009 12:03
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and AT&T;s 3G network went down for a couple of hours last week too

http://news.cnet.com/8301-30686_3-10414385-266.html


2260 posts

Uber Geek

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  Reply # 283081 16-Dec-2009 12:14
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NonprayingMantis: and AT&T;s 3G network went down for a couple of hours last week too

http://news.cnet.com/8301-30686_3-10414385-266.html



haha that's hilarious, since they are having that big lawsuit about the AT&T Adverts showing more coverage. Just goes to show that everyone has their troubles or that behind the scenes some friendly fighting is going on with the technicians




I have moved across the ditch.  Now residing in Melbourne as a VOIP/Video Technical Trainer/Engineer. 

1983 posts

Uber Geek
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  Reply # 283155 16-Dec-2009 17:31
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But yet when you read all the "expert" comments on Stuff about Telecom's outage the majority of people rip into them and NZ telcos in general about how everything here is so third world, almost arrogantly assuming that every other nation in the developed world enjoys perfect 24/7 coverage except for us. Some people need to open their eyes a bit more!

674 posts

Ultimate Geek
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  Reply # 283179 16-Dec-2009 18:56
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corksta: But yet when you read all the "expert" comments on Stuff about Telecom's outage the majority of people rip into them and NZ telcos in general about how everything here is so third world, almost arrogantly assuming that every other nation in the developed world enjoys perfect 24/7 coverage except for us. Some people need to open their eyes a bit more!



I agree. 


Just recently AT&T had a issue at San Fransisco. Sounds like it might be like what happened was similar to what happened to XT. More details here: http://news.cnet.com/8301-30686_3-10414385-266.html?tag=mncol.







Morgan French-Stagg

 

morgan.french.net.nz

 

 


2242 posts

Uber Geek
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  Reply # 283292 17-Dec-2009 00:43
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naggyman:
corksta: But yet when you read all the "expert" comments on Stuff about Telecom's outage the majority of people rip into them and NZ telcos in general about how everything here is so third world, almost arrogantly assuming that every other nation in the developed world enjoys perfect 24/7 coverage except for us. Some people need to open their eyes a bit more!



I agree. 


Just recently AT&T had a issue at San Fransisco. Sounds like it might be like what happened was similar to what happened to XT. More details here: http://news.cnet.com/8301-30686_3-10414385-266.html?tag=mncol.






timeline,   three posts up :)


NonprayingMantis: and AT&T;s 3G network went down for a couple of hours last week too

http://news.cnet.com/8301-30686_3-10414385-266.html



Can anyone in the business describe all the components of a typical 3G RNC? There is talk about there being many devices which make up an RNC but I'm keen to know if there is a fundamential flaw in the design of these which puts all these networks at potential risk of a single decive failure.

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Uber Geek
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  Reply # 283334 17-Dec-2009 09:10
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There seems to be a lot of outages recently on 3G networks around RNC's worldwide, perhaps theres been some bad firmware updates floating around. Just seems strange to see such a large cluster of outages.




Tyler - Parnell Geek - iPhone 3G - Lenovo X301 - Kaseya - Great Western Steak House, these are some of my favourite things.

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